Bobbi Brown Reviews - 524 Post-Delivery Reviews - 9.3/10
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 80% |
 Neutral | 10% | 12% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 80% |
Neutral | 15% | 15% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,855
Kimmie
Site Experience FeedbackJun 26, 2026
Several items wanted were out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girlwholovesgolf
Site Experience FeedbackJun 26, 2026
Prices were the same as Amazon - more selection on BB site. I liked seeing the different complexions of people before/after pics. Though still difficult to choose the correct shade. Maybe have a place to take a picture of me and then recommend color tones for whatever product people are searching for. That would be extremely helpful with buying online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shira
Site Experience FeedbackJun 26, 2026
always had excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Omi
Site Experience FeedbackJun 26, 2026
Had a little bit of trouble getting checked out
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MsHallmark
Site Experience FeedbackJun 26, 2026
This was my first time ordering online from Bobbi Brown. The website was tricky to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy-peasey!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T
Site Experience FeedbackJun 26, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackJun 26, 2026
Want stick continued!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackJun 26, 2026
The website is easy to use, but I have been using Bobbi Brown natural eyebrow shaper since I was 13, so I have been ordering from this site for years.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Johnson
Post-Delivery FeedbackJun 26, 2026
I have used the Lip Tint for years however I am having small breakouts along the edge of my lip and am wondering if something has changed in the product that is causing this so I've stopped using it for now in order to track if it is the cause
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: N/A
Grommet
Site Experience FeedbackJun 25, 2026
Very good!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackJun 25, 2026
Bobby Brown make up is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beccasmom
Site Experience FeedbackJun 25, 2026
I am very disappointed the Bobbi Brown company is discontinuing the skin foundation stick; WHY are you doing this? The reviews are almost all 5 out of 5s!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Karin
Site Experience FeedbackJun 25, 2026
The prices seemed to jump around between color choices, for example, making it hard to determine if I wanted the product.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 25, 2026
You have discontinued the foundation stick. I have been buying this from you for years. I am very disappointed. Ever since Bobbi sold Bobbi Brown The company continues to disappoint me. After all these years, I am saying goodbye to you. I must find myself another company. I still can’t discontinued this great product.
- Overall Rating: N/A
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Shelly
Post-Delivery FeedbackJun 25, 2026
I loved everything I got. The colors were perfect. I want you to try them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sue
Post-Delivery FeedbackJun 25, 2026
I love the product and yes, will tell my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
swolfe
Site Experience FeedbackJun 25, 2026
best foundation and eyeliner I've ever used
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SheShe
Site Experience FeedbackJun 25, 2026
The website is very easy to manuever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lena
Post-Delivery FeedbackJun 25, 2026
I would recommend Bobbi Brown.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nee
Site Experience FeedbackJun 24, 2026
It was easy I hope I get it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 24, 2026
Love the eyeshadow as it stays on all day
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Neat
Site Experience FeedbackJun 24, 2026
The site is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gordonb
Site Experience FeedbackJun 24, 2026
Like to watch the videos with notes for how to put makeup on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jam
Site Experience FeedbackJun 24, 2026
Easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kc
Site Experience FeedbackJun 23, 2026
It was easy to navigate, and I found great items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackJun 23, 2026
The site was very easy to navigate. I really like how the pictures show for the product I was buying.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Evie
Site Experience FeedbackJun 23, 2026
Website is ok, nothing special about it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Xina
Post-Delivery FeedbackJun 23, 2026
I love the subtle peach color. It has shine but not overly metallic. Shipping and delivery were fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carol B
Site Experience FeedbackJun 23, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJun 23, 2026
I loved that I was able to view previous purchase and buy the exact same one with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJun 23, 2026
Very easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Cheri
Site Experience FeedbackJun 22, 2026
I would appreciate an increase in the number of videos showcasing the products.This would allow potential customers to gain a better understanding of the features and benefits each product offers. Engaging and informative videos can serve as a powerful tool to highlight the unique aspects of the products, demonstrating their versatility and quality in real-world scenarios. Additionally, videos can help build trust with the audience by providing clear and transparent information, ultimately encouraging more informed purchasing decisions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kirsten
Site Experience FeedbackJun 22, 2026
Website error. I was earching for specific products and got a response saying 1 item matched my search but then the item was not displayed. I had to go find it by scrolling through the products. Annoying.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Val
Site Experience FeedbackJun 22, 2026
Very easy to find the product I'm looking for. I always use the nude lip liner love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackJun 22, 2026
Sunshine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
Website Has always been cumbersome. Hard to find what I am looking for.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
DB
Post-Delivery FeedbackJun 22, 2026
Product was returned due to foundation color did not match my skin tone. Return was very easy and return postage was free which I appreciate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
shirley
Site Experience FeedbackJun 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cj
Site Experience FeedbackJun 21, 2026
It was easy, took less than 5 minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I am not sure if the color match is correct. Prices seem expensive without even seeing the item yet
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bjmarie201
Post-Delivery FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Emily
Site Experience FeedbackJun 21, 2026
This purchase is efficient
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Pia
Site Experience FeedbackJun 21, 2026
Website was a little buggy, but I eventually got it working. Sad that my usual no smudge waterproof mascara is out of stock, but I did order the smokey eye as a replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polly
Site Experience FeedbackJun 21, 2026
The site is convenient, like the free shipping option.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Stacey N Easley
Site Experience FeedbackJun 21, 2026
I love Bobby Brown products
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
MLRH
Site Experience FeedbackJun 21, 2026
This site is very easy to use and models showing how the makeup appears was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10