Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 525 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 73% |
 Neutral | 10% | 13% |
 Negative | 11% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 13% | 12% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,075
pingal
Site Experience FeedbackSep 3, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Allie
Site Experience FeedbackSep 3, 2026
I knew exactly what I was looking for and have been looking at this product for a while looking so it was easy to find what I was looking for when I was ready to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackSep 3, 2026
Took to long to go to next page, checkout took too long, maybe because it’s my first buy?
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
Site is user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Site Experience FeedbackSep 3, 2026
Did not love the website. I think the search bar needs to be more prominent as to what product I want to search for.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Megs1788
Site Experience FeedbackSep 3, 2026
There were delays in pulling up new pages specifically pulling up my cart. Otherwise it was as expected
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
Excellent product and good quality
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Domonique
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fergie
Site Experience FeedbackSep 3, 2026
Easy platform to utilize. Love that it retain my purchase history that allow me to repurchase what I need in a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Irene
Site Experience FeedbackSep 3, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Netsy
Site Experience FeedbackSep 3, 2026
I just love the concealer. Been using this for many years. Love discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LeLe
Site Experience FeedbackSep 3, 2026
The website was friendly and provided enough sample photos of the items and colors to make choices with confidence.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It works fine.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brishna
Site Experience FeedbackSep 3, 2026
Very easy to find products and I love that you guys have sale so I could save some money because I don’t have an income but heard great things about your brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Terrible experience! It took me 2days, 3 phone calls & numerous attempts on your website, and I finally had to be creative on my own to get my order complete. Your site wouldn’t allow me to complete payment for my order using a credit card or the After Pay option. I tried several times. I called your CS line & and they attempted to help by sending me a payment link (twice!), which didn’t work either! I even called my Internet provider & spent over an hour with them (thinking it was my service). It was NOT my service. Your website It not working
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
Mona
Site Experience FeedbackSep 3, 2026
Everything was good but not sure if my free samples got added. That part was not clear.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Veena
Site Experience FeedbackSep 3, 2026
It is a good website but lags a lot
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
thomsen3
Site Experience FeedbackSep 3, 2026
great website - no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I knew what I was looking for. It’s easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1stimeuser
Site Experience FeedbackSep 3, 2026
Was just disappointed that I could not use the 15% off for my first order. Can’t wait to get the products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Winni
Site Experience FeedbackSep 3, 2026
I was using a discontinued BB product and the online actual assistant gave me information so I could find another product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackSep 3, 2026
responsivity of the site was a little slow at times, but it could be the server or my computer.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harry
Site Experience FeedbackSep 3, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
catq
Site Experience FeedbackSep 3, 2026
good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Leg
Site Experience FeedbackSep 3, 2026
Seemed harder than normal to check out like I was in a loop. Says free mini gift but did not see it added when I check out.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
overall experience was great. I couldn't figure out how to redeem my points. Redeeming points on the Alta site is a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maryna
Site Experience FeedbackSep 3, 2026
Love the quality of Bobby Brown
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherri
Site Experience FeedbackSep 3, 2026
Best skin care ever !!💜💜
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackSep 3, 2026
I love your website ! It’s very easy. Easy to choose colors and products, with explanations about each.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackSep 3, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeannie
Site Experience FeedbackSep 3, 2026
I love the brow pencils!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackSep 3, 2026
Ordering was quick and simple. So happy to be able to place orders for my favorite beauty products from the comfort of my home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackSep 3, 2026
I think it would be better to add animations to the product page to highlight the product’s key features and make the experience more engaging.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Once Upon A Time
Site Experience FeedbackSep 3, 2026
Free shipping is a great bonus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
“D”
Site Experience FeedbackSep 3, 2026
I was a first time user on your website, so it wasn’t too difficult to navigate.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
SaraL
Site Experience FeedbackSep 3, 2026
Sara L
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quick Checkout
Site Experience FeedbackSep 2, 2026
I just got really quickly easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackSep 2, 2026
very good and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackSep 2, 2026
Website is very user friendly and it made me very easy to place the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackSep 2, 2026
Good overall. Started to create an account but the site continued to reject my email address, was frustrated so went back and checked out as guest.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natty
Site Experience FeedbackSep 2, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jennifer
Site Experience FeedbackSep 2, 2026
Easy to understand the label of them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackSep 2, 2026
Fast & quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackSep 2, 2026
It was good only thing is that I can’t combine codes for discounts or my birthday discount either
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amelia H
Site Experience FeedbackSep 2, 2026
Easy to navigate, but I didn’t see very many products that were new. I would’ve also liked to see an explanation as to which moisturizer is best for a certain type of skin underneath the title that would’ve made shopping for new skin care easier.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KF
Site Experience FeedbackSep 2, 2026
Yeah, it’s easy to purchase from the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Trouble changing my credit card info. The site did not accept the new billing address. I had to try a number of times, almost gave up
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackSep 2, 2026
Love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
An eyeshadow was recommended and had a link. I opened and purchased.. easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
It was easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10