Bobbi Brown Reviews - 518 Post-Delivery Reviews - 9.2/10
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 80% |
 Neutral | 10% | 13% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 15% | 16% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 10,050
echo
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KM
Site Experience FeedbackJun 18, 2026
It was quick and easy. I was able to apply first time discount.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Angie
Site Experience FeedbackJun 18, 2026
scale of 1 to 10 a 9
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackJun 18, 2026
This has been a very easy experience for me. I am older and the websites are usually a challenge.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RW
Site Experience FeedbackJun 18, 2026
Overall good experience and have used Bobbi products for years but would be nice to have some sort of color match system for online purchases or recommendations.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Skylar
Site Experience FeedbackJun 18, 2026
everything is good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
VERY EASY TO NAVIGATE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Post-Delivery FeedbackJun 18, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
N/A
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BB
Site Experience FeedbackJun 18, 2026
Love Bobbi Brown! Never disappoints.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Traveller
Site Experience FeedbackJun 18, 2026
I have been a Bobbi Brown customer for over 10 years now. I especially love their serum foundation with SPF 40.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Post-Delivery FeedbackJun 18, 2026
Been using for a while
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
vv
Site Experience FeedbackJun 18, 2026
A well-organized promotion offering excellent discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I would like to see photos of different ladies to see which products they are wearing, specially when we talk about foundation or face products.It’s hard to buy online a specific product it works for you unless you go to a department store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carmen
Site Experience FeedbackJun 17, 2026
I have used Bobbi for over 30 years. The colors I grew up with after Bobbi did my make up at Prestonwood Mall in Dallas have all been discontinued. I do not care for the new Foundation Stick shades nor the lose powder shade. Please re-introduce Sand Foundation Stick and Pale Yellow lose powder. You know when you know you love something and I am not certain I am going to love the shades us just spent over $400+ on!!!
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 10
Trace
Site Experience FeedbackJun 17, 2026
Easy to navigaye
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Post-Delivery FeedbackJun 17, 2026
I wish the product didn’t crease on my eyelid and also lasted longer .
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- On Time Delivery: 8
- Customer Support: N/A
Marysue
Site Experience FeedbackJun 17, 2026
Difficult to find checkout
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJun 17, 2026
They nolonger sell Bobbi Brown at my local store but switching to online was very smooth and easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RVA
Site Experience FeedbackJun 17, 2026
very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Excellent website and BB products are sublime.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MGA
Site Experience FeedbackJun 17, 2026
the offering is phenomenal and love the products. The issue was navigating the website. It was difficult to discern the difference between gifts and custom kits. Also, I wanted to purchase 3 separate gifts, but I had to place 3 separate orders, which was confusing. Also, it was difficult to order one of the kits. After some challenges, i realized that one of the products wasn't available and that's why we couldn't order.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
princess D
Site Experience FeedbackJun 17, 2026
it was seemless
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SirenJess
Site Experience FeedbackJun 16, 2026
Very smooth transaction and easily was able to find waterproof cosmetics.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJun 16, 2026
Good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Equally
Post-Delivery FeedbackJun 16, 2026
I have used BB for over 25 years. So many id the EXTRA products have been discontinued.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jillian
Site Experience FeedbackJun 16, 2026
I love bobby brown products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
I love the products!!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Blair
Site Experience FeedbackJun 16, 2026
great directions
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly Bean
Site Experience FeedbackJun 16, 2026
Very user friendly. Loved the selection. Will be shopping here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pooja
Post-Delivery FeedbackJun 16, 2026
The vr where I can try
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Long Time Customer
Site Experience FeedbackJun 16, 2026
Bobby Brown products are my go to quality makeup brand. The products are great, reasonably priced and easy to purchase online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ibbi
Site Experience FeedbackJun 16, 2026
I was looking for a particular product I had previoiusly purchased from local cosmetic store and I found it and other item right awary
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jet
Site Experience FeedbackJun 16, 2026
I had to deal with a technical glitch but it is resolved. Otherwise good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sharon
Site Experience FeedbackJun 16, 2026
Had difficulty finding item I wanted until I went to the Discontinued section
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackJun 16, 2026
Slow to send ode needed for PayPal, so had to go bsck snd use my Visa.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoop
Site Experience FeedbackJun 16, 2026
Easy to navigate, modern pics, too expensive
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
SL
Site Experience FeedbackJun 15, 2026
Product quality is good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Normita
Site Experience FeedbackJun 15, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Libby
Site Experience FeedbackJun 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pistol
Site Experience FeedbackJun 15, 2026
I recently needed some of the Bobbie Brown make up I use and have been wondering what to get my daughter for her birthday. So I ordered some products I believe she will love.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJun 15, 2026
Good quality but the price is expensive
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Viv
Site Experience FeedbackJun 15, 2026
I was in a rush and the website was easy to navigate, and even applying my discount was no trouble.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackJun 15, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 15, 2026
Website was fine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Face Painter
Site Experience FeedbackJun 15, 2026
Website never works well. Always glitches and the auto generated discount didn't work. Had to spend 40 mins on the phone with a rep through customer service to refund discount amount. Love Bobbi products, hate this website.
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Paty
Site Experience FeedbackJun 15, 2026
Product pictures look great but it would be nice to have “on-eye product swatches (eyeshadow), not just the arm because on “flat” surfaces it looks very different from on eyes…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10