Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 507 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 84% |
 Neutral | 13% | 11% |
 Negative | 9% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 15% | 17% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,851
Ders123
Site Experience FeedbackNov 13, 2026
frustrated trying to find products today
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Fly
Site Experience FeedbackNov 13, 2026
Put in the code for a 15% discount and it was not added to my total bill. Tried 3 times and still no discount which was dissapointing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaqin
Site Experience FeedbackNov 13, 2026
good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackNov 13, 2026
pop-ups annoying. Couldn't browse to find what I wanted: had to search to find specific items I wanted.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Daffy
Post-Delivery FeedbackNov 13, 2026
I was sad that the Extra lip gloss now contains a lip plumper
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Jackie
Site Experience FeedbackNov 13, 2026
Was easy to navigate. Love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
freddie
Site Experience FeedbackNov 13, 2026
great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ealou
Site Experience FeedbackNov 13, 2026
I typically order Bobbi brown items from Ulta, but decided to go onto the site today to order. Free shipping and discount did the trick.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bobbi Brown Builds a Beautiful Experience — on the Screen and on the Face
Site Experience FeedbackNov 13, 2026
I love the ability to match other brands so that I can try the Bobbi Brown version. I’ve used her eye products — shadows, pencils, mascara — for 30 years and just found the thin eye pencil. It is brilliant!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sammie
Site Experience FeedbackNov 13, 2026
Good, though disappointed that items I wanted were sold out, including holiday specials (lipstick colors).
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scooter
Site Experience FeedbackNov 13, 2026
I was very pleased with the website today because it had the “try on” option for lipstick which was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Great- perhaps a bit too speedy -but then I'm not as speedy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suni
Site Experience FeedbackNov 13, 2026
It’s very good to me
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
RH
Site Experience FeedbackNov 13, 2026
love bobbie brown
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dishi
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Delsa
Site Experience FeedbackNov 12, 2026
Good experience so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Goodie
Site Experience FeedbackNov 12, 2026
Good. Just a little bit confusing with the pricing summary.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ac
Site Experience FeedbackNov 12, 2026
It was great, easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hols
Site Experience FeedbackNov 12, 2026
Hoping the colors are correct for my skin tone, but overall love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Everything was OK. However I was not able to fins a product that i used many times in the past - No Smudge mascara
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
The website was easy to navigate and order..
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sandy R
Site Experience FeedbackNov 12, 2026
Easy to use and a good deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Everything was good. The only bad part is the you dont have the No Smudge mascara anymore.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Anonmu
Site Experience FeedbackNov 12, 2026
on mobile it loads and reloads a bit - amd shows cart as emoty thebreloads w your selections in cart which is a bit annoying
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stargrove
Site Experience FeedbackNov 12, 2026
Very good transaction! Great price, thank you! :D
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kavya
Site Experience FeedbackNov 12, 2026
It's great. Found the items i need quickly. Website looks organized.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 12, 2026
hard to get color choice photos to show up
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lilly
Site Experience FeedbackNov 12, 2026
Trying to locate my item took a little more time than I expected .
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
Deedee
Site Experience FeedbackNov 12, 2026
Easy to find what I was looking for to purchase at a discount and offered free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bk
Site Experience FeedbackNov 11, 2026
Mascara choice is not good The old waterproof one is better You should listen to your customers
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nico
Site Experience FeedbackNov 11, 2026
The automated chat support was very slow to respond, which was frustrating. I hope the response time can be improved.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
suz
Site Experience FeedbackNov 11, 2026
way too difficult to view a particulsr shade ... kept disappearing
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
em
Site Experience FeedbackNov 11, 2026
Honestly love how easy this site is to use!! Everything is super organized and easy to find. The makeup pics are actually so helpful, especially when checking shades and details. Makes online shopping way less stressful lol. Plus, checkout is super smooth. Love it！
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caity
Site Experience FeedbackNov 11, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ZsaZsa
Site Experience FeedbackNov 11, 2026
can find what I want easily!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Knowlesitall
Site Experience FeedbackNov 11, 2026
Shopping was easy, everything I wanted was in stock, and there was a sale—it felt like I hit the lottery tonight! I’ve loved Bobbi Brown products for years, and this time I ordered some new products and shades that a makeup artist friend recently used on me. I’m excited for them to arrive. Nothing frustrating stood out during my visit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fiorella
Site Experience FeedbackNov 11, 2026
both purchases all good. website is easy to use and find that you are looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackNov 11, 2026
I met sone issues during thr browsing and checkout
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
H
Site Experience FeedbackNov 11, 2026
The main inconvenience is that when shopping on the website, I often need to browse and search for best-selling products. However, whenever I return to the website, I have to log in again, which is a bit frustrating. As for the products, I haven’t received them yet, but my overall impression so far is quite positive.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Liz
Site Experience FeedbackNov 11, 2026
I was happy to run into your website as I do need to order products that i sill fun out soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynne
Site Experience FeedbackNov 11, 2026
Easy to find products and colors
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Marnie
Site Experience FeedbackNov 11, 2026
I love the Bobbi Brown cream eyeshadow sticks. They are my absolute favorite. I decided to try the nee online exclusive blush too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackNov 11, 2026
Thankful for the color choice help based upon my palette although might prefer even more help stating well known skin color (mine is warm olive) go best with which foundations, blushes or lipsticks you offer. In prior purposes was disappointed that BB uses "Yellow #5" in your products as that ingredient is considered problematic or unsafe.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Noellia
Site Experience FeedbackNov 11, 2026
I really liked the color match feature to try another foundation. I could not get the video to play on my computer about the tinted foundation. I really wanted to watch it ;/
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grace
Site Experience FeedbackNov 11, 2026
I love the holiday set Bobbi brown put together. One of the lip combos fully satisfied my daily makeup needs and allow me try several tints at the same time with a very friendly price.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Donna
Site Experience FeedbackNov 11, 2026
Site was very easy to find the products I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
You offer a birthday discount and then when I try to redeem it says not available at this time. Your emails say take 25% off but there is no code for 25%. Your offers are fake.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maria
Site Experience FeedbackNov 11, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hema
Site Experience FeedbackNov 11, 2026
It was a great experience can’t wait to use the products♥️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 11, 2026
I think Bobbi Brown Makeup is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10