Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 506 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 80% |
 Neutral | 9% | 10% |
 Negative | 11% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,090
Pam
Site Experience FeedbackSep 24, 2026
Somewhat difficult to navigate the website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trishb
Site Experience FeedbackSep 24, 2026
To be honest, the gift with purchase of $90 is what initially grabbed me.i usually buy bobbi at macys or ulta so this was my first time buying online. I feel like there could have been a little more of a selection but overall it was very well put together. Once again the 15% off was why I agreed to get alerts and notifications. Excellent incentives to do the things I usually dont do so I would say it's exceptionally put together.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Breezy
Site Experience FeedbackSep 24, 2026
easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lotem
Site Experience FeedbackSep 24, 2026
was ok. They discontinued my favorite product - the "Dual-Ended Long-Wear Cream Eyeshadow Stick" in Golden pink and taupe so I'm disappointed
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Anna
Site Experience FeedbackSep 24, 2026
It is good and easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shyanne
Site Experience FeedbackSep 24, 2026
Love everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Post-Delivery FeedbackSep 24, 2026
I’ve used Bobbi Brown for years and I’ve always been pleased with the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ava
Post-Delivery FeedbackSep 24, 2026
The customer service representative I spoke with was professional and was able to send the correct I I I would like it if I could call her directly when ordering products.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rommyerson
Site Experience FeedbackSep 24, 2026
The website is very easy and friendly for first time users
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
beauty
Post-Delivery FeedbackSep 24, 2026
It is a very good product with good quality.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
CB
Site Experience FeedbackSep 24, 2026
I was hoping to shop from a wider product selection and be given info on how to choose a under eye corrector based on skin color
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zuck
Site Experience FeedbackSep 24, 2026
I have bought BB for years. I thought the old website was easier to navigate and hasd more product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zuck
Site Experience FeedbackSep 24, 2026
I have used BB for years. Thought the old website had more goods and was easier to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Megan
Site Experience FeedbackSep 24, 2026
It is always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackSep 24, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jarin
Post-Delivery FeedbackSep 24, 2026
Good experience from begining to end.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Hermi
Site Experience FeedbackSep 23, 2026
Website is pretty easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MontanaMom
Site Experience FeedbackSep 23, 2026
I gave a 7 for referring others because I just don't really do that, but if someone asked or it came up in conversation I would HIGHLY recommend BB. I have loved everything I have used/purchased from BB. This was my first on-line order (b/c I'm lazy and don't want to get sucked in at a shopping mall LOL), and the website was easy to figure out. I like that it kept track of the welcome code for me. I do wish BB had a "set-it-and-forget-it" finishing spray.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
jak
Site Experience FeedbackSep 23, 2026
Website very easy to maneuver.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Ch
Site Experience FeedbackSep 23, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackSep 23, 2026
Very satisfied!! I love your products and could not get them locally- glad I could order online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Very good interaction. Locating products and transactions very simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Too many colors are out of stock. No recommendations for substitutes. Difficult to search in some cases for specific items and colors. Always nice to see gift sets and offers for purchase amounts
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
BeaAlvarado
Site Experience FeedbackSep 23, 2026
Excellent service . I like very much the gifts you offer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mivkimae
Post-Delivery FeedbackSep 23, 2026
This eyeshadow stick is terrific!! Great color!!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 23, 2026
I get the smoky eye mascara as a subscription order and I love it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackSep 23, 2026
Very good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MJ
Site Experience FeedbackSep 22, 2026
The website doesn't work properly on mobile devices and I made several attempts but couldn't checkout.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mimi
Site Experience FeedbackSep 22, 2026
I found it confusing when the website said free shipping on the left, but included shipping. I called and was told it was because I claimed the 15% off but when I did a second order and got 15% off for subscribing, there was no shipping charge.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tcheav
Site Experience FeedbackSep 22, 2026
Easy to find what I needed. A couple of products I didn’t have enough information to decide if they were right for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cass
Site Experience FeedbackSep 22, 2026
I had to make sure it wasn't a scam website initially because it wouldn't take my credit card payment. Putting in my credit card to save it for later was a bit of a pain as it kept trying to default to my shipping address for the billing address.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
happy about Bobbi
Site Experience FeedbackSep 22, 2026
ease of ordering clarity of product availability
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheila
Site Experience FeedbackSep 22, 2026
Easy to find the product I was looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dlee
Post-Delivery FeedbackSep 22, 2026
BB rewards never works and I’ve put in multiple tickets. No one ever fixes the problem
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: N/A
- Customer Support: 1
Online Shopper
Site Experience FeedbackSep 22, 2026
Sometimes the order includes free which seems to be missing it happened too many times times
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 22, 2026
Ive been using Bobbi Brown products for 22 years now and have been disappointed in the direction the company has turned in the last few years. They no longer sell makeup, which is what the company was founded on, and have fallen for the fad of skin care products. Bring back makeup! Now I have to buy my makeup from a different company that I do not have 22 years experience with. Shame on you.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
- On Time Delivery: 8
- Customer Support: N/A
Fran
Site Experience FeedbackSep 22, 2026
The web site has improved.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 22, 2026
A little slow, but good. Able to complete order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great product!
Site Experience FeedbackSep 22, 2026
Easy to use. Like how you have the eye shadows organized into matte and shiney
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MR
Site Experience FeedbackSep 22, 2026
It wouldn't let me use my 15% off coupon as a first time buyer, it said it would take off the 15% after I went to the payment and it never did.
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackSep 21, 2026
phone ordering kept jumping and then would not allow me to alter any items. I ended up having to wait and place order on PC later. Not sure why there were issues.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Trish
Site Experience FeedbackSep 21, 2026
It's difficult to remove items from your cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grey
Site Experience FeedbackSep 21, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Post-Delivery FeedbackSep 21, 2026
I got amazing skin care for a great deal! I can see the difference in my skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mamacut
Site Experience FeedbackSep 21, 2026
It was good, I had a little bit of a hard time finding the eyeliner I typically use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackSep 21, 2026
I love the product but the website is not the easiest to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BHH
Post-Delivery FeedbackSep 21, 2026
Have used this color for a long time. I was so happy I found it again. Love this color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jessy
Site Experience FeedbackSep 21, 2026
I thought it was very easy and simple to find what I was looking for and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xoch
Site Experience FeedbackSep 20, 2026
I like the quality of the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terrh
Site Experience FeedbackSep 20, 2026
Wasn't able to use my BDAY20OFF was my only complaint
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10