Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 507 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 81% |
 Neutral | 13% | 12% |
 Negative | 9% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 15% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,851
Bk
Site Experience FeedbackNov 11, 2026
Mascara choice is not good The old waterproof one is better You should listen to your customers
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nico
Site Experience FeedbackNov 11, 2026
The automated chat support was very slow to respond, which was frustrating. I hope the response time can be improved.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
suz
Site Experience FeedbackNov 11, 2026
way too difficult to view a particulsr shade ... kept disappearing
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
em
Site Experience FeedbackNov 11, 2026
Honestly love how easy this site is to use!! Everything is super organized and easy to find. The makeup pics are actually so helpful, especially when checking shades and details. Makes online shopping way less stressful lol. Plus, checkout is super smooth. Love it！
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caity
Site Experience FeedbackNov 11, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ZsaZsa
Site Experience FeedbackNov 11, 2026
can find what I want easily!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Knowlesitall
Site Experience FeedbackNov 11, 2026
Shopping was easy, everything I wanted was in stock, and there was a sale—it felt like I hit the lottery tonight! I’ve loved Bobbi Brown products for years, and this time I ordered some new products and shades that a makeup artist friend recently used on me. I’m excited for them to arrive. Nothing frustrating stood out during my visit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fiorella
Site Experience FeedbackNov 11, 2026
both purchases all good. website is easy to use and find that you are looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackNov 11, 2026
I met sone issues during thr browsing and checkout
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
H
Site Experience FeedbackNov 11, 2026
The main inconvenience is that when shopping on the website, I often need to browse and search for best-selling products. However, whenever I return to the website, I have to log in again, which is a bit frustrating. As for the products, I haven’t received them yet, but my overall impression so far is quite positive.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Liz
Site Experience FeedbackNov 11, 2026
I was happy to run into your website as I do need to order products that i sill fun out soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynne
Site Experience FeedbackNov 11, 2026
Easy to find products and colors
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Marnie
Site Experience FeedbackNov 11, 2026
I love the Bobbi Brown cream eyeshadow sticks. They are my absolute favorite. I decided to try the nee online exclusive blush too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackNov 11, 2026
Thankful for the color choice help based upon my palette although might prefer even more help stating well known skin color (mine is warm olive) go best with which foundations, blushes or lipsticks you offer. In prior purposes was disappointed that BB uses "Yellow #5" in your products as that ingredient is considered problematic or unsafe.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Noellia
Site Experience FeedbackNov 11, 2026
I really liked the color match feature to try another foundation. I could not get the video to play on my computer about the tinted foundation. I really wanted to watch it ;/
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grace
Site Experience FeedbackNov 11, 2026
I love the holiday set Bobbi brown put together. One of the lip combos fully satisfied my daily makeup needs and allow me try several tints at the same time with a very friendly price.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Donna
Site Experience FeedbackNov 11, 2026
Site was very easy to find the products I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
You offer a birthday discount and then when I try to redeem it says not available at this time. Your emails say take 25% off but there is no code for 25%. Your offers are fake.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maria
Site Experience FeedbackNov 11, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hema
Site Experience FeedbackNov 11, 2026
It was a great experience can’t wait to use the products♥️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 11, 2026
I think Bobbi Brown Makeup is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackNov 11, 2026
Ordering online is a more convenient choice for me. I know right away if you have the shade desired.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackNov 11, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
patty
Site Experience FeedbackNov 11, 2026
I love promotions like this one. You guys carry the best products, not cheap but good quality. Foundations are the best! Is a bestseller
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poe
Site Experience FeedbackNov 11, 2026
it had what i use & needed altho there weren't as many selections as i rememberfrom past
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marg
Site Experience FeedbackNov 11, 2026
Easy to navigate and order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sabrina
Site Experience FeedbackNov 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny
Site Experience FeedbackNov 11, 2026
I really love Vitamin enriched Face Base.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AC
Site Experience FeedbackNov 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
The check out is easy, smooth, and clear. After order is placed, it indicates to PRINT. I can see the order information clearly, but when I print it, the copies show with all X and same as printed into PDF. It means that I am not able to save the information that I ordered. It needs to be improved. Thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 11, 2026
Hard to follow
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Lili
Site Experience FeedbackNov 11, 2026
This website has friend prifile. As a second language user, it is easier to finish what i wanna purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 11, 2026
The check out process is smooth except that it does not indicate clearly that the free gift is charged for tax 6.35% ($5.72). I personally do not find these free items (free gift) useful for me. Thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
makeupfinder
Site Experience FeedbackNov 11, 2026
I really wanted to get one of the ink liners- like a marker and the site would not allow me to find it- kept re directing me to the home page
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Winni
Site Experience FeedbackNov 11, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 11, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Site Experience FeedbackNov 11, 2026
The website experience was satisfactory. It was easy to find the products I wanted. My only suggestion is to find a way to make the colors (especially the eyeshadow sticks) larger and more true to the actual product. It is very hard to select a good color based on a small dot.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackNov 11, 2026
I love the sales and free shipping and the fact that you can speak to agent.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pen
Site Experience FeedbackNov 11, 2026
took me a few times to get it done.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Patricia
Site Experience FeedbackNov 11, 2026
My only complaint about the site is related to my iphone, which loads so freaking slowly. No complaints about BB site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
susanwoo
Site Experience FeedbackNov 11, 2026
The discount info is very clear.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ha
Site Experience FeedbackNov 11, 2026
good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Abigail C
Site Experience FeedbackNov 11, 2026
it's straightforward and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Holly
Site Experience FeedbackNov 11, 2026
excellent!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Leah
Site Experience FeedbackNov 11, 2026
Do not share this survey
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vrinda
Site Experience FeedbackNov 11, 2026
Easy to find the product I needed. Easy to navigate. Clearly mentioned the cost, shipping etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Everything good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Peakapoo
Site Experience FeedbackNov 11, 2026
Quick and easy payment process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
clear and easy to access
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10