Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 507 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 81% |
 Neutral | 13% | 11% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 16% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,869
Euni
Site Experience FeedbackNov 9, 2026
It would be really helpful to see concealer and foundation shades on ethnic models. I am asian and had to go into Sephora to try on concealer before I could confidently buy from your site. I was under the impression I was going to buy Natural Tan or Warm Sand. The colors as shown on your site are pretty off of how they actually look in person. Hard to order online based on that!
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
HC
Site Experience FeedbackNov 9, 2026
The website was easy to use, and having the best-selling products grouped together made it easier to choose. The colors were clearly represented, which helped me tell the shades apart without seeing them in person and made shopping much easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackNov 9, 2026
I like how the website is easy to use everything is clear, but when entering code at check might not be the easiest to use
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 9, 2026
I found the site a bit awkward as the response to the touch pad was erratic. This made it more difficult to do this purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cookie
Site Experience FeedbackNov 9, 2026
Smooth. Checkout somewhat of a pricing shock when tax is added.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
watermellon
Site Experience FeedbackNov 9, 2026
i don't really have any constructive critiques on the website. The web site was fine Not outstanding, not awful.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Josh
Site Experience FeedbackNov 9, 2026
Easy to spot popular product, search can be improved. The mobile website is not optimized and it hangs specially in safari browser
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joan Carroll
Site Experience FeedbackNov 9, 2026
I was trying to purchase a Bobbi Brown tinted moisturizer that I've used for a long time. Today I went to Bloomingdales and Macy's to buy it only to learn that they are not carrying your line anymore. So, I came to your website and discover you have discontinued the product. I'm going to try another product that I hope will match my skin tone.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 9, 2026
Very easy to use.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Avneet
Site Experience FeedbackNov 9, 2026
good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackNov 9, 2026
Good experience !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suze
Site Experience FeedbackNov 9, 2026
I like that there's a new option to color match to other products from other brands. I hope it's accurate. I wish the mini Long-Wear Cream Shadow Stick came in mocha.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
NganHa
Site Experience FeedbackNov 9, 2026
great, easy ang fast, i love Bobbi Brown
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Site Experience FeedbackNov 9, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ms judy
Site Experience FeedbackNov 9, 2026
Great Products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DL
Site Experience FeedbackNov 9, 2026
Im impressed with these products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Have tried to make a purchase on this site approx. 10 times. purchase wouldnt complete. bery frustrating website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iva
Site Experience FeedbackNov 9, 2026
Overall good experience. I was only disappointed I couldn't find a huge selection of eyeshadows.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heidi
Site Experience FeedbackNov 9, 2026
ease of use and visually iike the waybthey list the items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina T
Site Experience FeedbackNov 9, 2026
Good! Some things i needed were sold out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mwillhoite
Site Experience FeedbackNov 9, 2026
I love Bobbi Brown but I am having more and more difficulty finding it in retail stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackNov 9, 2026
Very easy to find what i needed I was happy to see a 25% off the purchase price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Shopper
Site Experience FeedbackNov 9, 2026
I love the cream shadow sticks. It lasts all day till I take it off. I hate shopping so it’s nice to be able to go online to get what I need. I can go right to what I want with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oggie
Site Experience FeedbackNov 9, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 9, 2026
Happy to buy online. However, I understand that this line is no longer carried at Macy's. In order to buy other products without trying store samples may be limited. I'm buying a tried and true and going to try one new item. We'll see how I like it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 9, 2026
I love the product and the ease of use of the website including accurate color descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
I love this mascara, but have been unable to find it a Ulta and Bloomy's. this is my first purchase from this site. I'm hoping I will receive my purchase without a hitch.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LovinLife
Site Experience FeedbackNov 9, 2026
Shopping for my favorite BB products online can't be any simpler. Website is easy to navigate and very easy on the eyes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ESL
Site Experience FeedbackNov 9, 2026
I liked the ability to see how a lipstick color would look on me. I was also looking for a liquid eyeliner, but I couldn't find it at this site.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 9, 2026
This is one of the easiest websites to use. I did have trouble funding a very loved lipstick called Luxe Defining Lipstick that was a long pencil like lipstick in "romantic" that I truly love and would love to purchase again. I don't know what happened to this --
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hes
Site Experience FeedbackNov 9, 2026
Good shopping experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kastor
Site Experience FeedbackNov 9, 2026
I like the coverage & the fact that it doesn't feel too heavy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joy
Site Experience FeedbackNov 9, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
sia
Site Experience FeedbackNov 9, 2026
bobbi brown is def underrated, i love lots of bb product, the cleansing oil is my favoraite, and also i've tried many other products, skincare/makeups, they're all with high quaility.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandy
Site Experience FeedbackNov 9, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackNov 9, 2026
Very pleased i was able to find my face cream and the deal was unbeatable !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Post-Delivery FeedbackNov 9, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 9, 2026
I made a purchase back in Jan 2026 and now in Nov 2026 each time I go to order things are out of stock or discontinued.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Lex
Site Experience FeedbackNov 9, 2026
1st time user code did not work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sej0513
Site Experience FeedbackNov 9, 2026
I appreciate the sales, gifts with purchase and I love my eye shadow. The website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marian
Site Experience FeedbackNov 9, 2026
All good. Would have liked to have read more about product or read reviews.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonya
Site Experience FeedbackNov 9, 2026
First time purchase, shipping was high as was product.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackNov 9, 2026
Easy to use web site. Love that I can purchase refills for face and eye cream.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackNov 9, 2026
The purchase was easy . I am highly disappointed you are getting rid of the foundation stick :(
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Loved the simplicity of site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackNov 9, 2026
Easy checkout process, fast website
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tea
Site Experience FeedbackNov 9, 2026
Tea Luu 261 Surfbird Road Summerville Sc 29486
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jet
Post-Delivery FeedbackNov 9, 2026
Bobbi Brown is by far the best skin care products for middle age women. I would not use any thing else. And if are signed up for the web site they send you deals all the time. Making the price even more reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gee Gee
Site Experience FeedbackNov 9, 2026
one of the most user friendly sotes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cob
Site Experience FeedbackNov 9, 2026
Love her products they are all I use!!1
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10