Bobbi Brown Customer Reviews
Bobbi Brown holds a 9.2/10 overall rating based on 529 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 80% |
 Neutral | 9% | 11% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 80% |
Neutral | 15% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,841
Karen
Site Experience FeedbackJun 29, 2026
Pictures of colors too small
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Marion M.
Site Experience FeedbackJun 29, 2026
I loved the design of the website, the product description, and the checkout process. I am looking forward to receiving the product I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Website interface feels less intuitive compared to modern beauty e-commerce platforms. Product categories and segmentation could be better structured for easier discovery. Product descriptions and explanations are not very clear or detailed enough, which makes selection harder. Improved filtering, personalization, and visual guidance (like routines or recommendations) would enhance overall user experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
BringBackBobbi
Site Experience FeedbackJun 29, 2026
You have run this company into the ground since Bobbi left. You have gotten rid of every good product and either not replaced it at all or replaced it with garbage. I was simply buying what was left of one of her remaining quality products. Once it's gone, I will never visit this trash again.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Carol
Site Experience FeedbackJun 29, 2026
Website seems quick and efficient.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
BBfan
Site Experience FeedbackJun 29, 2026
Good experience.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
The color charts for color match were a little hard to follow. Did not give colors on models to hep. I found the whole experience a bit disappointing. I only followed through with the order because of the sale.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Elena
Site Experience FeedbackJun 29, 2026
I liked that the sales associate was there to advise me on the color of the eyebrow pencil, but unfortunately, the colors listed on the product card and the colors she mentioned were different. Apparently, she had an outdated instruction sheet. Overall, the experience was positive.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SMG
Site Experience FeedbackJun 29, 2026
Disappointed to discover that the color corrector in the pot seems like it’s being discontinued. I have the stick version, but it’s not as good as the pot, so I got another pot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flatmate
Site Experience FeedbackJun 29, 2026
was good..shipping should be free or lower.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JulesV
Site Experience FeedbackJun 29, 2026
I found the entire process very easy. Nothing bad, to tell you the truth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tzetter
Site Experience FeedbackJun 29, 2026
The website was easy to use as well as the checkout. It did take me a second to know where to click to get into the product.....but I figured it out. I think you should be able to click on the picture to take you to the description and other colors, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phuong
Site Experience FeedbackJun 29, 2026
The website is easy to browse and to look for t he product.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sandy
Post-Delivery FeedbackJun 29, 2026
I received 2 orders. I thought I placed 1. Billed twice.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- On Time Delivery: 5
- Customer Support: 6
Leela
Site Experience FeedbackJun 29, 2026
Love you lip tint products going to try the water proof eye liner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Site Experience FeedbackJun 29, 2026
The online shopping experience is great overall. However, for the purchase part, it takes slightly longer than I expected. If the UI team can shorten the steps, that would help customers have a smoother shopping experience!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Peggy P
Post-Delivery FeedbackJun 29, 2026
I am a user of Bobbi make up for over 20 years. Guess that says it all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mrs B
Site Experience FeedbackJun 29, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sandnsun
Post-Delivery FeedbackJun 29, 2026
I appreciate the refillable option instead of having to buy new glass container. what I don't like if the tiny mascara size. 50% of the time I forget to check what is the default and end up with the small smokey mascara -what's the point of such a small tube??
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Happy customer
Site Experience FeedbackJun 29, 2026
Loved the color match feature
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Milene08
Site Experience FeedbackJun 28, 2026
Best experience ever!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VZ
Site Experience FeedbackJun 28, 2026
Not too smooth. Little slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minnie
Site Experience FeedbackJun 28, 2026
Overall is good! I like the website. Easy to use and has lots of good deals. And the price are better than the retail store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackJun 28, 2026
Easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NGeek
Site Experience FeedbackJun 28, 2026
Easy to navigate and I like how they showed the colors
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ally
Site Experience FeedbackJun 28, 2026
Easy to order and find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CindyM
Site Experience FeedbackJun 28, 2026
I was able to find what I was looking for easily, which was the bone color eyeshadow stick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Bobbi brown products are excellent. I buy the make up remover and makeup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 28, 2026
Trying to get back the cart was awkward from my phone
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Influenster_barb
Post-Delivery FeedbackJun 28, 2026
I just ordered the face base in a jar. The only reason I did was because a pretty good size sample tube was complimentary with my order. After using for a couple of weeks I really loved it and bought the full size with a promotion you offered. I will save the sample size for when I travel next month.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Janie
Site Experience FeedbackJun 28, 2026
The lipstick is so amazing and moist for the lips and the color is awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 27, 2026
Purchasing process was ok. Lots of extra perks offered which I guess is thoughtful however I just wanted to purchase and move along. Creating passwords is something I find annoying with every online purchase. I love BB products and this won't limit further purchases. Superb quality. BB products NEVER disappoint.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
FARAH
Site Experience FeedbackJun 27, 2026
Easy to access, easy to find, easy to pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Lovely fragrance.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Trish
Site Experience FeedbackJun 27, 2026
Found what I was looking for easily. Was able to apply the discount code easily as well. No issues.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJun 27, 2026
I found it easy to use once I figured it out. I like that you could use the list of colors instead of having to hit the color to find the one you were looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimmie
Site Experience FeedbackJun 26, 2026
Several items wanted were out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girlwholovesgolf
Site Experience FeedbackJun 26, 2026
Prices were the same as Amazon - more selection on BB site. I liked seeing the different complexions of people before/after pics. Though still difficult to choose the correct shade. Maybe have a place to take a picture of me and then recommend color tones for whatever product people are searching for. That would be extremely helpful with buying online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shira
Site Experience FeedbackJun 26, 2026
always had excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Omi
Site Experience FeedbackJun 26, 2026
Had a little bit of trouble getting checked out
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MsHallmark
Site Experience FeedbackJun 26, 2026
This was my first time ordering online from Bobbi Brown. The website was tricky to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy-peasey!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T
Site Experience FeedbackJun 26, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackJun 26, 2026
Want stick continued!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackJun 26, 2026
The website is easy to use, but I have been using Bobbi Brown natural eyebrow shaper since I was 13, so I have been ordering from this site for years.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Johnson
Post-Delivery FeedbackJun 26, 2026
I have used the Lip Tint for years however I am having small breakouts along the edge of my lip and am wondering if something has changed in the product that is causing this so I've stopped using it for now in order to track if it is the cause
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: N/A
Grommet
Site Experience FeedbackJun 25, 2026
Very good!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackJun 25, 2026
Bobby Brown make up is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beccasmom
Site Experience FeedbackJun 25, 2026
I am very disappointed the Bobbi Brown company is discontinuing the skin foundation stick; WHY are you doing this? The reviews are almost all 5 out of 5s!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10