Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 511 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 79% |
 Neutral | 10% | 12% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 13% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,060
Jerseygirl
Site Experience FeedbackSep 27, 2026
I purchased a lipstick from Bobbi Brown and absolutely oved it. Then I couldn't find it again. I hope the one I just purchased is similiar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aisha
Site Experience FeedbackSep 27, 2026
It was good absolutely but the website was lagged a little
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kandy
Site Experience FeedbackSep 27, 2026
Easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tent lady
Site Experience FeedbackSep 27, 2026
I am not sure that I ordered a similar product to what I had before and the operators were not available to answer my question. The numbers have changed. I used Beige 3 which was Long Wear Weightless Foundation SPF 15 Full Cover Oil Free Shine Control.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Yo
Site Experience FeedbackSep 27, 2026
I wanted to use the Welcome 15% off with my first purchase but wasn’t able to because you cannot use two offers at once. I’d like to use this 15% off on my next purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny in MN
Site Experience FeedbackSep 27, 2026
I have ordered 2 times and both times found system a bit slow and then I click on it and get another item put in my basket. Must watch for that. I like the product but with not being expensive, I Must watch for sales.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Annie
Post-Delivery FeedbackSep 27, 2026
Love BB products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
me
Site Experience FeedbackSep 27, 2026
all went well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nan
Site Experience FeedbackSep 27, 2026
Could not apply coupon or update cc exp date
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jan
Site Experience FeedbackSep 27, 2026
I liked the variety of colors to choose from
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BB user
Site Experience FeedbackSep 27, 2026
site easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackSep 27, 2026
It's hard to find the refills for each product. Also. the site is really slow.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Lynne
Site Experience FeedbackSep 27, 2026
It was hard to figure out the color palate I needed. Otherwise good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saz
Site Experience FeedbackSep 27, 2026
Website a bit of glitches
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Charlotte
Site Experience FeedbackSep 27, 2026
Great overall but BB was out of my color foundation stick-warm ivory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackSep 27, 2026
I absolutely love my products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimmy
Site Experience FeedbackSep 27, 2026
It is hard to find the right color for the eye shadows The eye base is absolutely a game changer before you apply eye makeup. It truly softens the eye lid.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Julz
Site Experience FeedbackSep 27, 2026
Easy access, no interruptions offering something else other than what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HGold
Site Experience FeedbackSep 27, 2026
I found what I was looking for. I did not see if I was getting the free bag when I checked out even though I spent more than the required $90. I guess I’ll find out when my product arrives.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cjoy77
Site Experience FeedbackSep 27, 2026
First time buyer/ experience was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackSep 27, 2026
Great products and enjoy when you have a sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackSep 27, 2026
I do not have problems with the website. Fast transaction. Helped me find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackSep 26, 2026
Love love love the primer for my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beantowngirl
Site Experience FeedbackSep 26, 2026
It was very simple and easy to use. I paid with PayPal and the first try it gave me the wrong total. I tried again and it corrected itself.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hhui
Site Experience FeedbackSep 26, 2026
Good!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jinnie
Site Experience FeedbackSep 26, 2026
Both good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dr. abby
Site Experience FeedbackSep 26, 2026
very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DR
Site Experience FeedbackSep 26, 2026
Wouldn’t accept my Apple Pay info which is frustrating. Couldn’t find my BB access account either. Very slow loading of site at all stages.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rough Checkout
Site Experience FeedbackSep 26, 2026
Checkout with PayPal failed. Phone customer service couldn’t help. Hoping PayPal and Apple Pay not both charged.
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 8
Big Z
Post-Delivery FeedbackSep 26, 2026
I was satisfied with my selections; however, I got no assistance from online customer support. I'm glad I guessed correctly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 4
Biztalk
Site Experience FeedbackSep 26, 2026
Unable to find a way to submit an online review of a product I had previously purchased. Chat agent was not able to help but said I would receive an email to clarify within 24 hours.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Penny
Site Experience FeedbackSep 26, 2026
It’s a good way to try new products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Post-Delivery FeedbackSep 26, 2026
Excellent quality and good customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
i had to do a search to find the products that i eas looking for. there was not a menu to choose products from.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
B
Post-Delivery FeedbackSep 26, 2026
B
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Maryo
Site Experience FeedbackSep 26, 2026
Easy to find options for what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tee
Site Experience FeedbackSep 26, 2026
It was easy to access after I had gone to the store to purchase the pressed powder, to find out Bobbi Brown was no longer being sold there. I was told to go on the website and I'm glad that I did.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Great overall
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shari
Site Experience FeedbackSep 25, 2026
Website is easy to navigate. Not so happy with shades of products being discontinued without a clearcut answer that that is what has happened.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BabyK
Site Experience FeedbackSep 25, 2026
Everything was satisfactory!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ozoda
Site Experience FeedbackSep 25, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juily
Site Experience FeedbackSep 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MMallory
Site Experience FeedbackSep 25, 2026
Excellent experience. I have accounts at Blue Mercury and Sephora and that is where I usually buy my products. They were both out of stock so I came to the source. Only hoping that items will ship on time as promised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lb
Site Experience FeedbackSep 25, 2026
Had no problem with site. I would like a bigger selection of face products with a smaller price tag. I have warehouse Clarin for 20 years and love it but recently went to a Ulta and tried Bobbi Brown moisturizer with primer and love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackSep 25, 2026
Recommend by Nikki de la Rose
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
I had a great experience. Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbs
Site Experience FeedbackSep 25, 2026
I have been a Bobbi Brown user for 26 years.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cha Cha
Site Experience FeedbackSep 25, 2026
I liked it but I wish they added refills that get 30% off as extra lines. I had to go to refills category to get them discounted. Not directly from the special offer category
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10