Bobbi Brown Customer Reviews
Bobbi Brown holds a 8.9/10 overall rating and 504 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 77% |
 Neutral | 14% | 13% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,886
Maine
Site Experience FeedbackNov 5, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jason’s
Site Experience FeedbackNov 5, 2026
I was been used Bobbi Brown sine 1998
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
TDH
Site Experience FeedbackNov 5, 2026
Easy to navigate, and loved the discount/special offer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackNov 5, 2026
Excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
GeorgieGirl
Site Experience FeedbackNov 5, 2026
I enjoy Bobbi products, but usually order from Ulta or Sephora. The sale (25% off) was encouraging to order from Bobbi website. I think $8.00 shipping is pretty high for a blush stick; probably won’t do that again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evie
Site Experience FeedbackNov 5, 2026
The site was awesome but the chat option was so slow 😭 and when I would leave my phone for more than 3 minutes with my site open it would log me out of my account it was frustrating
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophia
Site Experience FeedbackNov 5, 2026
I found my product with ease
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suz
Site Experience FeedbackNov 5, 2026
Website slow and glitchy on my phone. Awkward to use. If I didn’t love the lip balm so much I would have given up. Also, looks like the lip balm has changed? Not sure. Curious to get product and see if it is still wonderful.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackNov 5, 2026
No issues with website just product availability to ship to Hawaii.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nini
Site Experience FeedbackNov 5, 2026
More promo
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
mimi
Site Experience FeedbackNov 5, 2026
I like this brand's products very much, including its quality, fragrance, and the feeling of applying it on the face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackNov 5, 2026
I tried to use my 15% off discount as a new customer but was rejected because of a site wide discount which didn’t apply to me as I was buying a set. Also check out was very cumbersome had to keep going back and forth to complete my purchase and still no discount. Also shipping is was too high for two pencils.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
Abigail
Site Experience FeedbackNov 5, 2026
I think it was good, I wanted info about what products pair with others, the agent actually got it wrong, but Claude got it right... Peach for age spots, bisque for under eyes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 5, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
took all day
Site Experience FeedbackNov 5, 2026
terrible website constant upselling with pop ups information obscured it took forever to check out. You should take lessons from Amazon as to how to get people checked in and checked out quickly. You would probably sell twice as much your website is all about you and not the customer.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
PJ
Site Experience FeedbackNov 5, 2026
It was fairly standard and straightforward
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jasmine
Site Experience FeedbackNov 5, 2026
It's not very easy to browse when you don't know exactly what you're looking for.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Chloe Xu
Site Experience FeedbackNov 5, 2026
I think the general experience is quite good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
SR
Site Experience FeedbackNov 5, 2026
Great diversity of products with valuable seasonable promotions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Makeup Junkie
Site Experience FeedbackNov 5, 2026
I had trouble getting the discount applied.
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 3
Sally
Site Experience FeedbackNov 5, 2026
Daughters, Granddaughters, and I use Bobbi Brown Ordering is usually an easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ap81
Site Experience FeedbackNov 5, 2026
simple, easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Regina
Site Experience FeedbackNov 5, 2026
Shopping the website is a simple process.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ling
Site Experience FeedbackNov 5, 2026
Hard to find the match color I want
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bellemum
Site Experience FeedbackNov 5, 2026
Website was a little clunky to use. Tried to use a discount code but was unable to get it to apply.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RitaG
Site Experience FeedbackNov 5, 2026
I'm upset that we no longer can purchase the foundation stick. I've ordered the Liquid Foundation hope it works.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Liza
Site Experience FeedbackNov 5, 2026
i was pleasantly surprised to see a 25% discount and free gifts for things i'd like to try anyway.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dunstable
Site Experience FeedbackNov 5, 2026
good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wrinkles
Post-Delivery FeedbackNov 5, 2026
base makeup shows wrinkles
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 5, 2026
you just don't have all your products on the site. just looking for eye shadow. always an issue.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
SANDY
Site Experience FeedbackNov 5, 2026
Great site, found the products I needed it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackNov 5, 2026
Super fast and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trixie
Site Experience FeedbackNov 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jcrosby4
Site Experience FeedbackNov 5, 2026
Good search feature. Excellent product descriptions. I was purchasing cream We should keep this do you think premium rolled gauze? I don’t think so. No, I’ll lookstick eyeshadow and trying to determine which brush to purchase and the brush was featured on the same page as the stick eyeshadow very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amka
Site Experience FeedbackNov 4, 2026
The website is unique classy and with all the details that you can think about the product. It was fast checking. Also the best value elsewhere as a first time buyer I got 25% which was fantastic. Thank you and I am positive I will be in love with my product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olivia
Site Experience FeedbackNov 4, 2026
convenient
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P.P.
Site Experience FeedbackNov 4, 2026
It’s easy to order and find what I’m looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yash
Site Experience FeedbackNov 4, 2026
Website works well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AuroraAk
Site Experience FeedbackNov 4, 2026
I knew that Bobby Brown eyeliner was good. i also asked AI and it was listed as the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackNov 4, 2026
Capitol one credit card not accepted
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Annie
Site Experience FeedbackNov 4, 2026
good!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
GingerC
Site Experience FeedbackNov 4, 2026
Free gifts were not free as advertised. Had to order more than what was advertised to get them to show in my cart
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
LucyLou&Dottitoo
Site Experience FeedbackNov 4, 2026
Easy website with a great offer of 25% off, and awesome products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackNov 4, 2026
i had a very great website browsing experience today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie Li
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
CAC
Site Experience FeedbackNov 4, 2026
disappointing that most items are not available i tried to redeem rewards for an eyelash curler but it wasnt available also the skin foundation stick in beige
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pook
Site Experience FeedbackNov 4, 2026
Beautiful products and wonderful gifts with purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dee
Site Experience FeedbackNov 4, 2026
The best prime ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackNov 4, 2026
Fast and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10