Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 509 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 8% | 8% |
 Negative | 10% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,121
Xoch
Site Experience FeedbackSep 20, 2026
I like the quality of the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terrh
Site Experience FeedbackSep 20, 2026
Wasn't able to use my BDAY20OFF was my only complaint
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackSep 20, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 20, 2026
Good overall
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Raji
Site Experience FeedbackSep 20, 2026
I’ve been really impressed with Bobbi Brown products—the quality feels luxurious and the formulas are so easy to use. The makeup blends beautifully and gives a natural, polished finish without feeling heavy. I especially love how long-lasting and comfortable the products feel throughout the day. The packaging is elegant, and every product feels thoughtfully designed. Definitely a brand I’d recommend if you love effortless, high-quality makeup!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Easy to use website. Easier to purchase products because department store is often sold out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sherri S
Site Experience FeedbackSep 20, 2026
I love everything about their site! I also appreciate the "try on" feature and the gifts with purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Masha
Site Experience FeedbackSep 20, 2026
The experience was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue C.
Post-Delivery FeedbackSep 20, 2026
The Vitamin Enriched Face Based cream is AMAZING!!! It's thick, rich, absorbs well into my skin and has a very slight scent that is fresh....I am 72 and will never buy any other moisture product!! Thank you Bobby Brown!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 20, 2026
It seems I could’ve bought more looking for my foundation stick and none of the colors I would wear was available
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
2-
Post-Delivery FeedbackSep 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nita
Site Experience FeedbackSep 20, 2026
Using my phone, it was difficult to see things clearly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginger
Site Experience FeedbackSep 20, 2026
overall, it was a good experience. I look forward to trying your products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Tasahi
Site Experience FeedbackSep 19, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L J
Site Experience FeedbackSep 19, 2026
Products are great and I will continue to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj
Site Experience FeedbackSep 19, 2026
It was easy to find and purchase product. BUT i wanted help in choosing color.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Babs
Site Experience FeedbackSep 19, 2026
So I have new cell number How can u merge the account
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heidi
Site Experience FeedbackSep 19, 2026
I have had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyn
Site Experience FeedbackSep 19, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AMI
Site Experience FeedbackSep 19, 2026
I LIKE THE DESCRIPTION OF THE COLOR. MAYBE YOU COULD ADD SUGGESTIONS FOR DIFFERENT SKIN TONES
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
I think it’s ridiculous that I can’t redeem my points which expire in a couple weeks because I’m using a birthday promotion. Very disappointed!
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
RA
Site Experience FeedbackSep 19, 2026
As I like powdered eye shadow, I would like more variety in that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andi
Site Experience FeedbackSep 19, 2026
Site was easy to use. It had detailed descriptions of products and multiple pictures demonstrating colors on different skin tones which I appreciated. I also appreciated the 15% off for first time buyers and the free shipping.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
VKS
Site Experience FeedbackSep 19, 2026
Easy beeezy while out by the pool.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 19, 2026
I was introduced to Bobby Brown by an influencer some years ago, Daci Cash. Her skin tone and mine are similar, which is why I enjoy your product line for the deep olive light, brown skin tone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzy
Post-Delivery FeedbackSep 19, 2026
The cream I use and ordered is phenomenol. I have used it for a very long time and will always use it on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Marsies
Post-Delivery FeedbackSep 19, 2026
Love these natural beauty products I am a women in her early 70s a long time Bobbie brown customer her products address and enhance a natural healthy look I desire
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Patricia
Post-Delivery FeedbackSep 19, 2026
Purchase experience was fine but didn’t like product at all
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
margherita_51
Site Experience FeedbackSep 19, 2026
Very easy to use!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 19, 2026
I have used Bobby Brown's Beach perfume for years now. Still my favorite. I appreciate getting it when there is a 25% off campaign. I also use the eyeshawdow Stone. LOVE the color. Recently however, the pencil has been broken upon arrival. Not very happy with that. I can still use it, but that should not be happening.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
geegee
Post-Delivery FeedbackSep 19, 2026
This purchase was to replace two of my fave lippies from Bobbi. Both nudes; one is a pink nude and the other is a warmer nude pink.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 18, 2026
cindy_ska1@hotmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackSep 18, 2026
Very good website and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beachy
Site Experience FeedbackSep 18, 2026
Since Macy’s no longer carries Bobbi Brown I will be ordering her products directly from her site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lola
Site Experience FeedbackSep 18, 2026
I really love the skin care products, it makes my skin feel so good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lovelyday
Site Experience FeedbackSep 18, 2026
I knew what I wanted and it was under bestsellers. It was easy to access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 18, 2026
It is a standard cosmetic website. Nothing particular stands out in the design from the competition. Limited product line.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jw
Site Experience FeedbackSep 18, 2026
Jw
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackSep 18, 2026
Would like to see bigger color selection examples for foundation
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LIZZY
Site Experience FeedbackSep 18, 2026
A little tuff, when asking for extra benefits. But I understand.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adalin
Site Experience FeedbackSep 18, 2026
I would say it is great but just some items within your last chance discount page are not discounting, so.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
qqmkxp938
Site Experience FeedbackSep 18, 2026
Product was recommended by Wirecutter; so, I ordered it via Bobbi Brown website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sac
Site Experience FeedbackSep 18, 2026
fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet is
Site Experience FeedbackSep 18, 2026
Quick easy. I can find my most loved products along with new trending products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Blanca
Site Experience FeedbackSep 17, 2026
Outstanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackSep 17, 2026
Some your products have very good.I do not liur loose powder.It's too ready or red.It's not a good loose powder.You need to improve on it
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nan
Site Experience FeedbackSep 17, 2026
Quick, easy, straight forward process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ileana
Site Experience FeedbackSep 17, 2026
I used to use BB for a long time. It is now the only brand I see that carries color eyeliner. Looking forward to trying it. I have a string feeling it will be good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackSep 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
CatTY
Site Experience FeedbackSep 17, 2026
Easy online shopping
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8