Bobbi Brown Reviews - 522 Post-Delivery Reviews - 9.2/10
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 78% |
 Neutral | 10% | 12% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 15% | 16% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,863
Nee
Site Experience FeedbackJun 24, 2026
It was easy I hope I get it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 24, 2026
Love the eyeshadow as it stays on all day
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Neat
Site Experience FeedbackJun 24, 2026
The site is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gordonb
Site Experience FeedbackJun 24, 2026
Like to watch the videos with notes for how to put makeup on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jam
Site Experience FeedbackJun 24, 2026
Easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kc
Site Experience FeedbackJun 23, 2026
It was easy to navigate, and I found great items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackJun 23, 2026
The site was very easy to navigate. I really like how the pictures show for the product I was buying.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Evie
Site Experience FeedbackJun 23, 2026
Website is ok, nothing special about it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Xina
Post-Delivery FeedbackJun 23, 2026
I love the subtle peach color. It has shine but not overly metallic. Shipping and delivery were fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carol B
Site Experience FeedbackJun 23, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJun 23, 2026
I loved that I was able to view previous purchase and buy the exact same one with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJun 23, 2026
Very easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Cheri
Site Experience FeedbackJun 22, 2026
I would appreciate an increase in the number of videos showcasing the products.This would allow potential customers to gain a better understanding of the features and benefits each product offers. Engaging and informative videos can serve as a powerful tool to highlight the unique aspects of the products, demonstrating their versatility and quality in real-world scenarios. Additionally, videos can help build trust with the audience by providing clear and transparent information, ultimately encouraging more informed purchasing decisions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kirsten
Site Experience FeedbackJun 22, 2026
Website error. I was earching for specific products and got a response saying 1 item matched my search but then the item was not displayed. I had to go find it by scrolling through the products. Annoying.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Val
Site Experience FeedbackJun 22, 2026
Very easy to find the product I'm looking for. I always use the nude lip liner love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackJun 22, 2026
Sunshine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
Website Has always been cumbersome. Hard to find what I am looking for.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
DB
Post-Delivery FeedbackJun 22, 2026
Product was returned due to foundation color did not match my skin tone. Return was very easy and return postage was free which I appreciate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
shirley
Site Experience FeedbackJun 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cj
Site Experience FeedbackJun 21, 2026
It was easy, took less than 5 minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I am not sure if the color match is correct. Prices seem expensive without even seeing the item yet
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bjmarie201
Post-Delivery FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Emily
Site Experience FeedbackJun 21, 2026
This purchase is efficient
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Pia
Site Experience FeedbackJun 21, 2026
Website was a little buggy, but I eventually got it working. Sad that my usual no smudge waterproof mascara is out of stock, but I did order the smokey eye as a replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polly
Site Experience FeedbackJun 21, 2026
The site is convenient, like the free shipping option.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Stacey N Easley
Site Experience FeedbackJun 21, 2026
I love Bobby Brown products
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
MLRH
Site Experience FeedbackJun 21, 2026
This site is very easy to use and models showing how the makeup appears was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackJun 21, 2026
Site is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RR
Site Experience FeedbackJun 21, 2026
Things I typically buy are either no longer available or out of stock. Have been a fan for years but there has been a drastic change in the offerings which is very frustrating.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
MLRH
Site Experience FeedbackJun 21, 2026
I have been searching for a stay on eyeliner and have not been satisfied with my purchases of other retailers. I saw this ad on Pinterest, and after clicking on the link, found the matte eyeliner in a container that is to be applied with a special brush. I will give this product a shot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJun 21, 2026
Very helpful with matching my foundation to what I used to wear.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Emily
Site Experience FeedbackJun 21, 2026
It would be better to disable out-of-stock items in the selection window so users can't choose them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 20, 2026
I wish the website was a little more user friendly on phones.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 20, 2026
Takes a long time to load on a mobile phone.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coverup
Post-Delivery FeedbackJun 20, 2026
This is the third time I have bought this product. Tried less expensive products and it is not worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Knit
Site Experience FeedbackJun 20, 2026
Excellent shopping experience. Easy to find products and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Valley Girl natch!
Site Experience FeedbackJun 20, 2026
It was very user friendly. I loved the options clearly laid out, with accompanying pics. I'm excited to try everything. I've coveted Miss Bobbi for eons but moola was a bit tight. I'm splurging anyway. Happy girl :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Hard to use
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Ramona
Site Experience FeedbackJun 19, 2026
At first had a hard time finding this product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Post-Delivery FeedbackJun 19, 2026
I really appreciate these products and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Myrts66
Site Experience FeedbackJun 19, 2026
It was easy to find my previous order to re-order my products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 19, 2026
All Bobbi Brown products are rich in texture and long lasting .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Makeup Beauty
Site Experience FeedbackJun 19, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meechmama
Site Experience FeedbackJun 19, 2026
Everything was very easy with exception of discontinuing the type of corrector I have but I was able to find the color in the stick formula (instead of pot), thank you for naming the colors the same!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
echo
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KM
Site Experience FeedbackJun 18, 2026
It was quick and easy. I was able to apply first time discount.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Angie
Site Experience FeedbackJun 18, 2026
scale of 1 to 10 a 9
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackJun 18, 2026
This has been a very easy experience for me. I am older and the websites are usually a challenge.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10