Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 525 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 73% |
 Neutral | 10% | 11% |
 Negative | 11% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 13% | 12% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,051
Quick Checkout
Site Experience FeedbackSep 2, 2026
I just got really quickly easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackSep 2, 2026
very good and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackSep 2, 2026
Website is very user friendly and it made me very easy to place the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackSep 2, 2026
Good overall. Started to create an account but the site continued to reject my email address, was frustrated so went back and checked out as guest.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natty
Site Experience FeedbackSep 2, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jennifer
Site Experience FeedbackSep 2, 2026
Easy to understand the label of them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackSep 2, 2026
Fast & quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackSep 2, 2026
It was good only thing is that I can’t combine codes for discounts or my birthday discount either
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amelia H
Site Experience FeedbackSep 2, 2026
Easy to navigate, but I didn’t see very many products that were new. I would’ve also liked to see an explanation as to which moisturizer is best for a certain type of skin underneath the title that would’ve made shopping for new skin care easier.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KF
Site Experience FeedbackSep 2, 2026
Yeah, it’s easy to purchase from the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Trouble changing my credit card info. The site did not accept the new billing address. I had to try a number of times, almost gave up
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackSep 2, 2026
Love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
An eyeshadow was recommended and had a link. I opened and purchased.. easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
It was easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackSep 2, 2026
I have never ordered directly from Bobbi Brown and I am so happy with how quickly the ordering process was-easy to navigate the site as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChicOldLady
Site Experience FeedbackSep 2, 2026
Bobbi Brown products are of outstanding quality and very easy to order online. I highly recommend their products to anyone who is looking for clean and effective solutions to their skin needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MLM
Site Experience FeedbackSep 2, 2026
Website is slow at times but it was great for what I wanted to see!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackSep 2, 2026
I am very pleased with my purchases now and in the past and have recommended Bobbi Brown to my friends!!!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Barb
Site Experience FeedbackSep 2, 2026
Like the product but expensive that js why inhave to ourchase when on discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JN
Site Experience FeedbackSep 2, 2026
Clear and easy to find the product I am looking for. Also, the related or "use with" section got me to try some new products. I love the feature that automatically suggests offer codes.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JaneMS
Site Experience FeedbackSep 2, 2026
It was a good experience. It was nice to see the eye colors on different skin colors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
It was unclear if the free minis with my $90 purchase were automatic? They were advertised as a bonus with my purchase but I never saw them in my cart.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sandi
Site Experience FeedbackSep 2, 2026
I find the site hard to navigate when I go on it from an email link. I would think I should already be signed it. Otherwise, good product selection.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
momo
Site Experience FeedbackSep 2, 2026
it's good, but some colors I was looking for are not avaliable
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
Good overall, but definitely room for enhancement.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vmt beauty
Site Experience FeedbackSep 2, 2026
My fav primer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shawnee
Site Experience FeedbackSep 2, 2026
I had a great online experience. I have a few of your products and the quality can’t be beat. The coverage and longevity of the coverage keeps bringing me back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronni
Site Experience FeedbackSep 2, 2026
I found what I was looking for. One product that I cant find in stores.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joy
Site Experience FeedbackSep 2, 2026
Easy to use website Got exactly what I wanted with no trouble!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
The first time I tried to check out it wouldn’t let me use Apple Pay, after a few hours it went through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas
Site Experience FeedbackSep 2, 2026
Good quality product lines.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Micki
Site Experience FeedbackSep 2, 2026
I didn’t like that I couldn’t use my birthday gift or new membership discount other companies let you stack discounts
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kitty
Site Experience FeedbackSep 2, 2026
It was difficult to get to PayPal. I ended up using Apple Pay, but I prefer PayPal because I can track purchases through PayPal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eri
Site Experience FeedbackSep 2, 2026
It was a good experience, convenient
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Judy
Site Experience FeedbackSep 2, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
website has definitely improved for ease of use, but i seem to never accumulate reward points-they expire too soon. I then shop online elsewhere for the best price. Why should points expire at all? I earned them through my purchases.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Auditgirl
Site Experience FeedbackSep 2, 2026
I was happy to find it because they didnt offer my color (I've been using for years) at Macy's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackSep 2, 2026
I love the primer base moisturizer!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bobbt
Site Experience FeedbackSep 2, 2026
U r the best!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Suzanne
Site Experience FeedbackSep 1, 2026
Easy excess
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracie
Site Experience FeedbackSep 1, 2026
I thought it was overall pretty good. I liked that it clearly said the price
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mickey
Site Experience FeedbackSep 1, 2026
I’m pleased with Bobby Brown’s website today. I was able to order familiar products with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackSep 1, 2026
Very good quick check out love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackSep 1, 2026
As a first time buyer, you should allow the 15% welcome gift even if the item is on sale.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
kash
Site Experience FeedbackSep 1, 2026
hi its my first time purchase i try this product in ulta and its worth it .hopefully infuture i good deals sale price i will buy aloot more stuff .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Danielle
Site Experience FeedbackSep 1, 2026
Loved that it was cheaper than Ulta sells them but when you added it on the shipping, it was the same price. Still would like to go direct to Bobby Brown because of getting multiple things I will save money in the long run and I love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackSep 1, 2026
All was well thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackSep 1, 2026
Good experience but two of the blushers I liked weren’t available so I registered to be notified. Was a little annoying that two blushers weren’t available
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Col pow
Site Experience FeedbackSep 1, 2026
Easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10