Bobbi Brown Customer Reviews
Bobbi Brown holds a 9.2/10 overall rating and 521 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 77% |
 Neutral | 9% | 8% |
 Negative | 8% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 82% |
Neutral | 15% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,655
Grape A
Site Experience FeedbackAug 10, 2026
It said I would get $50 off $150 purchase but I had 150 and it wouldn't take it off- I had to add another item to get the $50 off
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Ok had some issues signing in
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neems
Site Experience FeedbackAug 10, 2026
Easy to maneuver but a little slow in responding.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hoping for Improvement
Site Experience FeedbackAug 10, 2026
Color swatch photos for lipsticks don't match...the way the color looks on the arm photo looks completely different than the photos of the product on the lips. I've never seen any cosmetic brand with this much discrepancy in showing the product color. Also, the lack of new products makes shopping here very boring. I only made a purchase because I was sent a good exclusive offer. Every other brand is launching new & innovative products. You are becoming irrelevant.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
msgz
Post-Delivery FeedbackAug 10, 2026
there is no plastic paper layer to isolate the powder and the pad in this order. in the past order there was plastic paper.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Ruby
Site Experience FeedbackAug 10, 2026
Hands down the BEST eyeshadow I have ever used in my life. Thanks Bobbi Brown! <3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anita D
Site Experience FeedbackAug 10, 2026
Wonderful experience from start to finish. The Bobby Brown website was very easy to navigate product information was clear and helpful and check out with seamless. I found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cowgirl
Site Experience FeedbackAug 10, 2026
Easy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat woman 3
Site Experience FeedbackAug 10, 2026
Should have free shipping once a minimum is met. Product organization could be better, ie had to search blush to easily get all blushes to show up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Site Experience FeedbackAug 10, 2026
It was good overall. The store finder was a little glitchy but once I made an account, I liked how easy the discount was to find in the checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joan
Site Experience FeedbackAug 10, 2026
Easy to navigate website, love Bobbie Brown products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackAug 10, 2026
Super easy, got the most value for my money and had samples added to my cart without putting in a code for them! Definitely will be purchasing from this website again in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
West
Site Experience FeedbackAug 10, 2026
It is not always clear which discounts are being applied. I get a text saying $50 off $150 but don’t see it applied
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Katya
Site Experience FeedbackAug 10, 2026
When I can't purchase Bobbi Brown products in person, the website works great. The swatches and try-on features are helpful and the website is easy to use. I tend to buy when there are sales and promotions, which make accessing these amazing products easier for those on a budget. Great products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackAug 10, 2026
Very user-friendly. I was able to access previous orders so that I could be sure to order the correct shades.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SS
Site Experience FeedbackAug 10, 2026
I feel like Bobbi brown is not experimenting a lot with its products and also its availability offline has decreased I don't know why. Your foundation line is amazing but eye care and skincare not so much. I hope it gets better with time.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Sam
Site Experience FeedbackAug 10, 2026
Love all the eye products and makeup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theresa
Site Experience FeedbackAug 10, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MP
Site Experience FeedbackAug 9, 2026
Website was easy to browse through and product selection and checkout was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
xcxc
Site Experience FeedbackAug 9, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJ
Site Experience FeedbackAug 9, 2026
Very easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackAug 9, 2026
Everything is usually great, but my eye cream is no longer on the website, so I'm taking a chance on a new one. Hope it's as great as everything else.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
Love the eyeliner
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 9, 2026
Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Akruti Patel
Post-Delivery FeedbackAug 9, 2026
I absolutely love the Bobbi Brown Face Base! 💕 It has a rich, creamy texture that leaves my skin feeling soft, smooth, and beautifully hydrated. It also works really well under makeup—my foundation applies more evenly and looks fresh throughout the day. The only downside is the price, but a little goes a long way, so the jar lasts quite a while. Overall, it’s a lovely product and definitely worth trying if you have dry or normal skin.😊🙏🏼🥰
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BeachGirl
Site Experience FeedbackAug 9, 2026
Website site was good, search engine to find product was efficient. I used the chat feature to purchase a new lipstick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackAug 9, 2026
Very good product and online experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
availability
Site Experience FeedbackAug 9, 2026
great- glad i found what i needed especially a product retail stores no longer carry
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackAug 9, 2026
I was hoping to find on the website a location of an experienced associates or better yet a BB makeup artist that can guide me on what looks best for my age and complexion. I would be willing to pay a fee to do it right the first time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Trying to order a refill of extra intense eye cream and extra intense moisturizer was challenging as the website continued to put bottles, not refills in my cart. “ Bad dog! Bad, bad dog!” Look into that issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Hanna Banna
Site Experience FeedbackAug 9, 2026
Iam93 years of age and use Bobbi Brown face productsmy skin keeps youthly look and I am commented every day
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Iris
Site Experience FeedbackAug 8, 2026
Vitamin Enriched Face Base+ Moisturizer & Primer super good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
BB powder and foundation products are my favorite. They match my skintone! Upon checking out, it was hard to find where to put the 15% off first order code. Once the discount code was put in, the shipping changed from Free to $8.00 for standard shipping, basically negating the 15% off. :(
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ism
Site Experience FeedbackAug 8, 2026
BB moisturizer is the very best. I have been using it for years. Usually buy it at Nordstroms but the nearest one to me has closed. Besides, I prefer to shop online. Walking the mall is not something I like to do.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aelin
Site Experience FeedbackAug 8, 2026
Easy to use. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
He
Site Experience FeedbackAug 8, 2026
Amazing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kranthi
Site Experience FeedbackAug 8, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shanys
Site Experience FeedbackAug 8, 2026
This is my first time buying from this Brand and I absolutely love BOBBI BROWN, because the products offer so many skincare benefits. I HONESTLY RECOMMEND IT.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackAug 8, 2026
easy to use and love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carole
Site Experience FeedbackAug 8, 2026
Easy ordering process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Britt
Site Experience FeedbackAug 8, 2026
Easy to use and love the foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
-
Site Experience FeedbackAug 8, 2026
I love the quality of the products. I can’t always afford them, though.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Not many to choose from for eyeshadow palette
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
LEG
Site Experience FeedbackAug 8, 2026
I've been a Bobbi Brown purchaser for more than 30 years an happy with their products that I use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tt
Site Experience FeedbackAug 8, 2026
nice online shopping, quite convenient
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
EG
Site Experience FeedbackAug 8, 2026
Love this brand
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lovely product
Site Experience FeedbackAug 8, 2026
Easy and helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rita Swan
Site Experience FeedbackAug 7, 2026
The experience was great once I realized that was not progressing to checkout, I realized what I did wrong and fixed it,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lo
Site Experience FeedbackAug 7, 2026
Good experience with ordering today.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PAP
Site Experience FeedbackAug 7, 2026
It was very easy to purchase the product with exceptional description of the product and ingredients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10