Bobbi Brown Reviews - 521 Post-Delivery Reviews - 9.2/10
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 78% |
 Neutral | 10% | 14% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 78% |
Neutral | 15% | 17% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,939
Cj
Site Experience FeedbackJun 21, 2026
It was easy, took less than 5 minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I am not sure if the color match is correct. Prices seem expensive without even seeing the item yet
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bjmarie201
Post-Delivery FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Emily
Site Experience FeedbackJun 21, 2026
This purchase is efficient
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Pia
Site Experience FeedbackJun 21, 2026
Website was a little buggy, but I eventually got it working. Sad that my usual no smudge waterproof mascara is out of stock, but I did order the smokey eye as a replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polly
Site Experience FeedbackJun 21, 2026
The site is convenient, like the free shipping option.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Stacey N Easley
Site Experience FeedbackJun 21, 2026
I love Bobby Brown products
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
MLRH
Site Experience FeedbackJun 21, 2026
This site is very easy to use and models showing how the makeup appears was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackJun 21, 2026
Site is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RR
Site Experience FeedbackJun 21, 2026
Things I typically buy are either no longer available or out of stock. Have been a fan for years but there has been a drastic change in the offerings which is very frustrating.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
MLRH
Site Experience FeedbackJun 21, 2026
I have been searching for a stay on eyeliner and have not been satisfied with my purchases of other retailers. I saw this ad on Pinterest, and after clicking on the link, found the matte eyeliner in a container that is to be applied with a special brush. I will give this product a shot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJun 21, 2026
Very helpful with matching my foundation to what I used to wear.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Emily
Site Experience FeedbackJun 21, 2026
It would be better to disable out-of-stock items in the selection window so users can't choose them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 20, 2026
I wish the website was a little more user friendly on phones.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 20, 2026
Takes a long time to load on a mobile phone.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coverup
Post-Delivery FeedbackJun 20, 2026
This is the third time I have bought this product. Tried less expensive products and it is not worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Knit
Site Experience FeedbackJun 20, 2026
Excellent shopping experience. Easy to find products and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Valley Girl natch!
Site Experience FeedbackJun 20, 2026
It was very user friendly. I loved the options clearly laid out, with accompanying pics. I'm excited to try everything. I've coveted Miss Bobbi for eons but moola was a bit tight. I'm splurging anyway. Happy girl :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Hard to use
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Ramona
Site Experience FeedbackJun 19, 2026
At first had a hard time finding this product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Post-Delivery FeedbackJun 19, 2026
I really appreciate these products and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Myrts66
Site Experience FeedbackJun 19, 2026
It was easy to find my previous order to re-order my products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 19, 2026
All Bobbi Brown products are rich in texture and long lasting .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Makeup Beauty
Site Experience FeedbackJun 19, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meechmama
Site Experience FeedbackJun 19, 2026
Everything was very easy with exception of discontinuing the type of corrector I have but I was able to find the color in the stick formula (instead of pot), thank you for naming the colors the same!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
echo
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KM
Site Experience FeedbackJun 18, 2026
It was quick and easy. I was able to apply first time discount.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Angie
Site Experience FeedbackJun 18, 2026
scale of 1 to 10 a 9
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackJun 18, 2026
This has been a very easy experience for me. I am older and the websites are usually a challenge.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RW
Site Experience FeedbackJun 18, 2026
Overall good experience and have used Bobbi products for years but would be nice to have some sort of color match system for online purchases or recommendations.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Skylar
Site Experience FeedbackJun 18, 2026
everything is good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
VERY EASY TO NAVIGATE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Post-Delivery FeedbackJun 18, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
N/A
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BB
Site Experience FeedbackJun 18, 2026
Love Bobbi Brown! Never disappoints.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Traveller
Site Experience FeedbackJun 18, 2026
I have been a Bobbi Brown customer for over 10 years now. I especially love their serum foundation with SPF 40.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Post-Delivery FeedbackJun 18, 2026
Been using for a while
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
vv
Site Experience FeedbackJun 18, 2026
A well-organized promotion offering excellent discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I would like to see photos of different ladies to see which products they are wearing, specially when we talk about foundation or face products.It’s hard to buy online a specific product it works for you unless you go to a department store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carmen
Site Experience FeedbackJun 17, 2026
I have used Bobbi for over 30 years. The colors I grew up with after Bobbi did my make up at Prestonwood Mall in Dallas have all been discontinued. I do not care for the new Foundation Stick shades nor the lose powder shade. Please re-introduce Sand Foundation Stick and Pale Yellow lose powder. You know when you know you love something and I am not certain I am going to love the shades us just spent over $400+ on!!!
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 10
Trace
Site Experience FeedbackJun 17, 2026
Easy to navigaye
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Post-Delivery FeedbackJun 17, 2026
I wish the product didn’t crease on my eyelid and also lasted longer .
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- On Time Delivery: 8
- Customer Support: N/A
Marysue
Site Experience FeedbackJun 17, 2026
Difficult to find checkout
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJun 17, 2026
They nolonger sell Bobbi Brown at my local store but switching to online was very smooth and easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RVA
Site Experience FeedbackJun 17, 2026
very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Excellent website and BB products are sublime.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MGA
Site Experience FeedbackJun 17, 2026
the offering is phenomenal and love the products. The issue was navigating the website. It was difficult to discern the difference between gifts and custom kits. Also, I wanted to purchase 3 separate gifts, but I had to place 3 separate orders, which was confusing. Also, it was difficult to order one of the kits. After some challenges, i realized that one of the products wasn't available and that's why we couldn't order.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
princess D
Site Experience FeedbackJun 17, 2026
it was seemless
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A