Black Forest Decor Customer Reviews
Black Forest Decor holds a 9.2/10 overall rating and 1,390 verified post-delivery reviews on Bizrate.
Black Forest Decor Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 7% | 6% |
 Negative | 7% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 91% |
Neutral | 9% | 8% |
Negative | 2% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Black Forest Decor
Showing 1 - 50 of 5,446
Lynn
Site Experience FeedbackSep 18, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patti
Post-Delivery FeedbackSep 18, 2026
Easy to order beautiful rug really made my wood floors look nice !! Half round rig with bears - very nice will order again !!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Happy
Post-Delivery FeedbackSep 18, 2026
I couldn’t find what I need on the online calatlg, but your customer service found it for me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Farah
Post-Delivery FeedbackSep 18, 2026
The bedding I purchased seems of good quality. I was just not terribly impressed with the pattern. It seemed much bigger than I was expecting. Will probably not return as I don't want to spend $20 to ship it back.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
CO Keith
Site Experience FeedbackSep 18, 2026
It was quick and easy to process
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sherry
Post-Delivery FeedbackSep 18, 2026
Lovely quilt but shrink wrapping is really not good for fabric items of this price. Just getting them unpacked could cause damage.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Urb
Site Experience FeedbackSep 18, 2026
No negative feedback. I have always had good experiences in purchasing from Black Forest
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonnie
Site Experience FeedbackSep 18, 2026
They have the same stuff as others but a little cheaper . Better variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 18, 2026
The products are nice quality and as advertised
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
DAMc.
Post-Delivery FeedbackSep 17, 2026
Merchandised ordered has been pictured properly as it arrived in our home. Though somewhat expensive, quality has been quite good. Delivery has been very prompt and well packaged. I've been impressed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Fig111
Post-Delivery FeedbackSep 17, 2026
They need to change the refund policy.
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 5
Dave
Site Experience FeedbackSep 17, 2026
This is the 2nd. Time I ordered from this company. I really like the cabin look I can aquire when I shop thru this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Post-Delivery FeedbackSep 17, 2026
Beautiful items, can't wait til our house is finished so I can use them all. I bought a couch cover & should have measured my couch...it's a little small & hard to keep the back from sliding down...going to have to McGyver it!! Otherwise very quality items at much better prices than most! Especially when they have a sale 😊. Everything packed securely too!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
mirror quality
Post-Delivery FeedbackSep 17, 2026
OMG! The mirror is perfect and much better than the picture in catalog
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Lm
Site Experience FeedbackSep 17, 2026
Wonderful selection of items. Decorating my guest bathroom with Pinecone decor. Found everything I needed. Looks beautiful.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 17, 2026
When I received my order one of the lantern solar units was broke. I emailed customer support and they were Johnny on the spot correcting the issue. They sent out a new one for replacement very quickly. No hassle. Great customer service. Love doing business with Black Forest. Can't be beat all the way around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 17, 2026
I love my towel!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Texas Mom
Site Experience FeedbackSep 17, 2026
Excited to find a rustic table lamp that was out of stock on another site. Like the selection of rustic decor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 17, 2026
Thank you! Love your merchandise!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ray
Site Experience FeedbackSep 17, 2026
All items sent of great quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 17, 2026
It met all of my expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Shell
Site Experience FeedbackSep 16, 2026
I do not have a cabin or lake house i just really like your furnishings I have your pinecone bench my entry way at a different home I just love it That's why I always come back and see what you have I thought being in Ohio now how fun to get more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackSep 16, 2026
I was so very pleased with my shopping experience, the nice selection of products, and the checkout experience was great, as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen Jan Jan
Site Experience FeedbackSep 16, 2026
We love Black forest products, services and quality of every item Ive ever ordered! Our house is your Up north woodsy feel, nice, cozy and warm!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PPinto
Site Experience FeedbackSep 16, 2026
I had originally seen this item on Amazon, but it went unavailable. I was so excited to see that it was available direct from Black Forest Decor so that we could complete our baby's nursery the way we have been wanting to, instead of waiting longer with it incomplete!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 16, 2026
The rug we received was slightly shorter that shown on the website by about 4 inches. Intitally the place we planned for the rug made the rug look slightly smaller but after getting used to it we are ok with the rug.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Terry
Site Experience FeedbackSep 16, 2026
I love shopping Blackforest for my needs of bears and elk and dear furnishings. I have been buying items the last 7 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
I would like to see less shipping cost. The product looks great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JLL
Post-Delivery FeedbackSep 16, 2026
I ordered 2 sofa covers and I am pleased with the quality of both. Coverage is good and the colors are vivid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Sunshine
Site Experience FeedbackSep 16, 2026
It was very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sami
Site Experience FeedbackSep 16, 2026
Very pleased with the quality of the purchases made. Customer service was GREAT! I received the wrong fire place screen, but had no trouble returning the wrong one and receiving the correct one, very happy with all purchases made.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Post-Delivery FeedbackSep 16, 2026
Very happy with the design etc of the bedspread and curtains. Took long time to get it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Wildlife enthusiast
Post-Delivery FeedbackSep 16, 2026
Fun items ordered. Bedding seems to meet all my requirements.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Queen Bee
Site Experience FeedbackSep 16, 2026
Always fast ..easy..and with good results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 15, 2026
High quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
bill
Site Experience FeedbackSep 15, 2026
bought bear item and dropped it and it broke, so am ordering replacement. have to tell people that the items are fragil and to be careful when taking out of box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love the Mountains
Site Experience FeedbackSep 15, 2026
I've always had a good experience when I've shopped online at BlackForest. They have a great variety of mountain/rustic decor... only thing is that it becomes hard to choose with so many great options. It's a wonderful store and I'll continue to shop here for all my cabin needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Post-Delivery FeedbackSep 15, 2026
We have never had a bad experience with Black Forest or any of there products. We have purchased many things from them and loved them all. The bedding we got will brighten our bedroom for the Hollidays.The shipping was very fast we had it in 3days from the order, we are so glad to have found Black Forest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Quilt
Post-Delivery FeedbackSep 15, 2026
I thought it would be long enough to cover a king size bed without a dis ruffle but is is not. I still like it and will purchase a dust ruffle.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pat
Post-Delivery FeedbackSep 14, 2026
I was expecting higher heavier quality for the price but item was acceptable just not as warm as I was hoping for.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Item was not the size specified in the ad. It was smaller.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 14, 2026
I really like the comforter set it arrived packaged in plastic and there was a hole thru both outer and inner bags, fortunately it wasn’t damaged or too dirty from this but it could have been much worse. I would strongly recommend shipping items like this in a box for protection against this kind of thing.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sheshe
Site Experience FeedbackSep 14, 2026
Great website. Very simple to find products and make selections. Checkout was a breeze. Prices could be better, but I haven't been disappointed with the quality of any of my past purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Site is easy to use. Wall decor item is lovely, just as described and pictured. Carefully packed for shipment, no damage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MPry
Post-Delivery FeedbackSep 14, 2026
The table I bought was hand crafted to perfection. Everyone that visits at my house ALWAYS comments on the beauty of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
toni
Post-Delivery FeedbackSep 14, 2026
I have never been disappointed by Black Forest Decor. My order took a little longer than usually this time. It was held up in Texas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Gerte girl from Maine
Post-Delivery FeedbackSep 14, 2026
Very impressed with the quality and prices and will order again thru them. I am still waiting for one item but hopefully it will be here soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 14, 2026
High quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 13, 2026
The items were fun, but a little on the higher priced side. Hopefully they will last a decent amount of time. The shower curtain rings while adorable, weren’t that practical for keeping a shower curtain in place.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A