Black Forest Decor Customer Reviews
Black Forest Decor holds a 9.3/10 overall rating and 1,296 verified post-delivery reviews on Bizrate.
Black Forest Decor Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 83% |
 Neutral | 7% | 10% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 89% |
Neutral | 11% | 9% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Black Forest Decor
Showing 1 - 50 of 5,767
Huckleberry12
Post-Delivery FeedbackAug 2, 2026
Black Forest is mostly high quality and their service is great. Easy to order online and all items have arrived well packaged and protected. However, I was somewhat disappointed in the Wildlife footprint wooden plaque I purchased recently. On the back where those long cutouts that are supposed to be used for hanging. I had a horrible time trying to hang that long and heavy plaque while trying to line those holes up with the nails. I was finally able to get two out of the three to somewhat work, and I had to use some innovation to keep it from moving. It should not be that difficult to hang. I was so frustrated that I almost returned it. What happened to just adding a sawtooth small hanger on the back? It made me not want to ever order a wall hanging-a picture, plaque, etc. from Black Forest again if it is going to entail so much time and effort just to hang it up.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Joanni
Post-Delivery FeedbackAug 2, 2026
I have purchased no less than 6 queen quilts including matching shams and decorative pillows. I have several area rugs and sets of bathroom accessories including dresser hardware. I really enjoy your products. They wear and wash well. I have been using them for the past 8 to 10 years. Ordering is easy and hassle free. I usually receive my orders from 3 to 5 days from date of order. The prices are very reasonable for the quality of the product.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 10
N/A
Site Experience FeedbackAug 2, 2026
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Craig
Site Experience FeedbackAug 2, 2026
Shopping is easy. We get catalogs from Black Forest and they are worn out by the time we get the new catalog. Such a nice selection of unique items that are perfect for our home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Love the bear statue! Product was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Boat Girl
Site Experience FeedbackAug 2, 2026
I have been shopping at Black Forest for years. The quality is second to none, although a little expensive. However, I have learned that quality, user friendly online, experience, and a good selection is worth it. I love the fact that you see very, very few items sold out and I have NEVER been disappointed in anything I have ordered from BFD! And that's close to 30 years, BFD is rustic to perfection! Rustic says home. It says cozy, And that is what BFD delivers...quality, home, cozy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raskyboy
Site Experience FeedbackAug 2, 2026
It was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nickname
Post-Delivery FeedbackAug 2, 2026
The picture was not as colorful as I expected but I still like it. The frame was raw wood but I can stain it. Overall, I LIKE the picture.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Happy in Vt
Site Experience FeedbackAug 2, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
The colors in the product are very bad and are different in many aspects compared to the image on the web page
- Overall Rating: 7
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Reb
Post-Delivery FeedbackAug 2, 2026
The products are high quality and very beautiful. Great selection of items to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Fly fishing guy
Post-Delivery FeedbackAug 2, 2026
Love my new lamp I will be ordering more items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Becky
Post-Delivery FeedbackAug 2, 2026
It is ok product but not what I thought.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Nita
Post-Delivery FeedbackAug 2, 2026
Love the lamp & so did my friend. Gave her the catalog & she plans to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
deb
Post-Delivery FeedbackAug 1, 2026
I really liked the Vintage Lantern Table Lamp, but the shade was crushed on one side in shipping, I assume, and the shade holder has a misshapen hole drilled so that it won’t screw on correctly.
- Overall Rating: 7
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackAug 1, 2026
Loved every item I have ordered and the quality is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Katie
Site Experience FeedbackAug 1, 2026
I had a great experience. The site loaded pages quickly, search results were relevant and reviews were helpful. There could’ve been a little bit more description of items, but they were sufficient. I have shopped here for years and always find high-quality items at great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bear Love
Post-Delivery FeedbackAug 1, 2026
We love the rust cabin bear decor. Alot of times, when ordering online, things are less than expected. However, all items were of great quality!!! We absolutely love everything and will continue to order from Black Forest Decor as well as recommend them!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
I don't know 🤷🏼♀️
Site Experience FeedbackAug 1, 2026
I don't know why you're asking so many questions for this survey. I don't have kids because I wasn't able to have any! Thanks for reminding me 😔
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wyoming family
Post-Delivery FeedbackAug 1, 2026
Using this catalog and web site has been enjoyable and productive. My husband co-chairs a Ducks Unlimited committee and is always looking for items to use in their annual auction. Prices have to be low enough that a profit can happen, so reviewing the sales at this site is worth his time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 1, 2026
They will make nice Christmas gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
MAReyn
Post-Delivery FeedbackAug 1, 2026
Easy to order on line. Product was as advertised and was packaged carefully and extensively. My mother loved it. Thank you M
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 1, 2026
I had a damage delivery. I sent an email. They got right back with me.. very pleased on how it was handled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Fretzy
Site Experience FeedbackAug 1, 2026
Prices quite different from magazine ads(mostly higher, one on sale, one not available), but they are old magazines.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
chip
Post-Delivery FeedbackJul 31, 2026
buy one every for anniversary
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Marina
Post-Delivery FeedbackJul 31, 2026
Product arrived damaged from shipping. Reached out to customer service and replacement was on its way the that day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mark
Post-Delivery FeedbackJul 31, 2026
I would buy from them again.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
Everything went well. Thank you
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Grandma Jenny
Post-Delivery FeedbackJul 31, 2026
Well-made hooked rug, firm cushions, attractive designs on quilts and throws.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Detroitgal10
Post-Delivery FeedbackJul 31, 2026
The delivery was on time and exceeded my expectations
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Stacey
Site Experience FeedbackJul 30, 2026
It was so easy to use!!! Which is #1 why? I was able to purchase from your company & Many choices you offer!! I do wish (2) things!!😊 (#1) I tried to find & buy your log pillow!! That was displayed with other bedding!! The one that looks like a log!! 😊 I couldn't find it anywhere? To purchase?? I put it in my saved area the "sliced wood" log for now! & (#2) Wish you all carried a brown bear 🐻 there is tons of black bears!! Which are beautiful!! Hoping you will carry a pillow? Or rug.or anything with option to choose between both colored bears?? Thank you. For all the quilts & cotton things you "DO" offer!! Love your company!! Can't wait very excited to actually receive the items we did order!! Then. We will be shopping in accessories area. Also, squirrel 🐿️ pillows & etc.etc. Just starting with basic foundation for decorating & we will be able to build from there!! Thank you, again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Post-Delivery FeedbackJul 30, 2026
I absolutely love the items I bought. I did find these on Amazon and I tried 2x to buy the 3 bears. Both times they arrived broken. Then I searched on google and found Block Forest and bought it with another figurine. When it arrived both figures showed up boxed and in a larger box. However, I noticed the box the 3 bears came in is the exact one sent twice from my purchase through Amazon. The seller on Amazon sent it in this box. Not completely sealed, the box is way to thin and the styrofoam is not good quality. I don't know if the Amazon seller is connected to Black Forest but I would suggest Black Forest invest more in sturdy packaging with themselves. They can't control others who buy their stuff and sell it but I protect buyers purchasing items it wouldn't hurt. This purchased worked out well but I have to be honest, I'm a little leery of buying more. If I buy one item will it be boxed and placed in another box or sent in the one box like my Amazon purchase which I had to send back twice as both times it came broken. Nothing I hate more is to have to take up my time to return items that come broken because of cheap, unsealed packaging.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
MissMaryMack
Site Experience FeedbackJul 30, 2026
I have purchased items from Black Forest Decor before. The products are always of high quality. I found exactly what I was looking for today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Black bear lover
Site Experience FeedbackJul 30, 2026
Finding my item was complicated because I did not understand your new system.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
susie
Site Experience FeedbackJul 30, 2026
Very high quality items, they never disappoint me. Delivered quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc
Site Experience FeedbackJul 29, 2026
Doing a black bear themed bathroom in the basement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanita
Post-Delivery FeedbackJul 29, 2026
I wanted a window treatment for my office. I found what I wanted -it was a window valance from Black Forest Decor on Amazon- Amazon said that they could not deliver to my area- so I looked up Black Forest on the internet-found what I wanted and ordered it- my order came really quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
jp
Site Experience FeedbackJul 29, 2026
I think Black Forest Decor sells special itmes; however, the brand is not well known. I was introduced to the website by an elder friend. I think young ppl are not aware of this brand.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mountain Mama
Site Experience FeedbackJul 29, 2026
It was great. Had questions that were answered promptly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HuggyBear21
Post-Delivery FeedbackJul 29, 2026
As a lover of bears, I have purchased numerous items from Black Forest Decor. Lamps, table, bedding, rugs!! My expectations have always been exceeded! I will continue to do business with Black Forest Decor!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Josie
Post-Delivery FeedbackJul 29, 2026
Bedspread and shams for new bed! Love them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Eve
Post-Delivery FeedbackJul 29, 2026
Love my new bear, he completes the front of my house.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ali
Site Experience FeedbackJul 29, 2026
Was thrilled to find a lamp at 32” tall with a nightlight!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Troy
Site Experience FeedbackJul 29, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riley 🐻
Site Experience FeedbackJul 28, 2026
Great place to shop for my cabin 🐻🤠
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJul 28, 2026
Very easy to shop. Lots of selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cody
Site Experience FeedbackJul 28, 2026
I love the products that they sell. They have great quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 28, 2026
The olive wood switch plates I bought fit in perfectly with my log cabin decor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 28, 2026
Just beautiful, original products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A