Black Forest Decor Customer Reviews
Black Forest Decor holds a 9.2/10 overall rating and 1,398 verified post-delivery reviews on Bizrate.
Black Forest Decor Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 8% | 6% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 93% |
Neutral | 9% | 6% |
Negative | 2% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Black Forest Decor
Showing 1 - 50 of 5,415
Online Shopper
Post-Delivery FeedbackSep 23, 2026
Needed something to hang my ballcaps.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tammy
Post-Delivery FeedbackSep 23, 2026
So many cute cabin items to choose from! We wanted to decorate or cabin with a bear theme and we found lamps, bedding, decorations, even toilet paper holder and towel hangers! Shipping was fast. Overall a great experience. Would definitely shop here again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Nana
Site Experience FeedbackSep 23, 2026
It’s good. Nothing ha D about this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suze
Site Experience FeedbackSep 23, 2026
I am and was pleased with the website. It was very user friendly! The product description was good and I enjoyed the free shipping!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackSep 23, 2026
great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kevin
Post-Delivery FeedbackSep 23, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Koastal Koz
Site Experience FeedbackSep 23, 2026
Always a effortless and easy shopping and checkout
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Easy for my lack of tech. I love your sight.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Seems to be a bit “glitchy” I had a difficult time with a Discover payment and my address verification.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackSep 23, 2026
spoke to customer service and they actually provided customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nickel
Post-Delivery FeedbackSep 23, 2026
I absolutely love 💕 the three bears I purchased! They look so cute on my front porch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
buzz
Site Experience FeedbackSep 23, 2026
I have most of your bear sculptures already and love them, the free shipping helps. Keep up the sales that is when I buy the larger sculptures. Need more BEAR's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waterdog
Post-Delivery FeedbackSep 22, 2026
Customer Service was awesome ! And I love my purchase… it will make a perfect birthday gift for my friend’s cabin !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 22, 2026
I received my catalog in the mail i was looking for a quilt to continue my rustic bear theme. found the one i wanted and i ordered it on black forest. fast quick shipping and recieved item in less then a week. love it beautiful quilt.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Nan
Site Experience FeedbackSep 22, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 22, 2026
some confusion of items, even when typing in key word, such as switchplate, what showed as an option in My cart/similar items wasn't in "main" catalogue search, and shipping specials change way too frequently Happy to find similar/matching items !
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Post-Delivery FeedbackSep 22, 2026
I was very satisfied with Black Forest every time I order from there I always get my order on time
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Connie
Post-Delivery FeedbackSep 22, 2026
High quality, unique products not found elsewhere
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Boomer
Site Experience FeedbackSep 22, 2026
Great I will be buying more items for my hunting camp
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idahomama
Site Experience FeedbackSep 21, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Puddles
Post-Delivery FeedbackSep 21, 2026
Surprised how big & heavy the Bear Fan Pull Chain is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Cozy Cabin
Site Experience FeedbackSep 21, 2026
Easy to shop and great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chipmunk
Post-Delivery FeedbackSep 21, 2026
Purchased decor for my bedroom. Everything was beautiful and of very good quality.3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 21, 2026
My neighbor shared his copy of your magazine with me which is how i first discovered you! Ordering was easy and tracking was spot on! The products are high quality and are exactly as described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jamie
Site Experience FeedbackSep 21, 2026
Interaction was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cabin U.P.
Site Experience FeedbackSep 21, 2026
Nice looking products, but expensive.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 21, 2026
Bedspread and shams as described. Lightweight which is perfect for us. Bears and trees very nice motif.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 21, 2026
Great products! We have been purchasing merchandise from Black Forest for 25 yrs.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Sugar Bear
Site Experience FeedbackSep 21, 2026
Love all the products and enjoy browsing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane
Site Experience FeedbackSep 21, 2026
Love the selection, but the prices are high. This decor fits in my cobblestone cottage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Billy
Site Experience FeedbackSep 21, 2026
Easy to navigate website with great items. Easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsBear
Site Experience FeedbackSep 21, 2026
Because I already have the Winter Woods Quilt for my bed, when I saw that they now had a matching couch and chair cover, I had to have them. With that said, I did have some issues with trying to figure out how you were measuring the width of the cover assuming it was end to end in total (including the arm cover sections. I then measured the current one I bought from Black Forest a few years ago (which incidentally, is still in really good condition especially after being washed every week for the 6 months that my MIL stayed with us and refused to let us open up the couch into a queen-sized bed, instead, preferring to sleep on the couch itself). I found that it was the size of the regular couch cover (which is a bit short on my couch, width wise, so I went ahead and ordered the Oversized couch cover. It would be nice to get measurements of what the center (seat) section actually covers for those who do not already have one of your couch covers.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GranDar
Post-Delivery FeedbackSep 20, 2026
I loved the item that I bought. It was easy to order and the shipping didn’t take too long. I would most definitely buy from this company again. The product arrived packaged very well. The item itself was in perfect condition. I have no issues with my product or the company.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
John
Post-Delivery FeedbackSep 20, 2026
Provided quick delivery and provided timely updates on delivery status
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Figlover
Site Experience FeedbackSep 20, 2026
I was only planning to purchase one item today but you had several new items and I decided to get a few christmas items for the holidays.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bear
Site Experience FeedbackSep 20, 2026
Easy, love the products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sher
Site Experience FeedbackSep 20, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackSep 20, 2026
I think survey should be after I receive products, can’t grade on hope
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mary
Site Experience FeedbackSep 19, 2026
Wonderful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MJinGA
Site Experience FeedbackSep 19, 2026
I have been a customer for sometime now. I order most of my purchases online and Black Forest is one of my favorites. I know I'm getting top quality items and at a fair price. I've never had to return an item because of quality. I will order again soon as you have a lamp that I'm wanting but I have to wait as I plan my purchases out over time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BFD fan!
Site Experience FeedbackSep 19, 2026
Easy to find. Good description.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 19, 2026
Quite satisfied & have already tecommended/forwarded website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Lynn
Site Experience FeedbackSep 18, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patti
Post-Delivery FeedbackSep 18, 2026
Easy to order beautiful rug really made my wood floors look nice !! Half round rig with bears - very nice will order again !!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Happy
Post-Delivery FeedbackSep 18, 2026
I couldn’t find what I need on the online calatlg, but your customer service found it for me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Farah
Post-Delivery FeedbackSep 18, 2026
The bedding I purchased seems of good quality. I was just not terribly impressed with the pattern. It seemed much bigger than I was expecting. Will probably not return as I don't want to spend $20 to ship it back.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
CO Keith
Site Experience FeedbackSep 18, 2026
It was quick and easy to process
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sherry
Post-Delivery FeedbackSep 18, 2026
Lovely quilt but shrink wrapping is really not good for fabric items of this price. Just getting them unpacked could cause damage.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Urb
Site Experience FeedbackSep 18, 2026
No negative feedback. I have always had good experiences in purchasing from Black Forest
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonnie
Site Experience FeedbackSep 18, 2026
They have the same stuff as others but a little cheaper . Better variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10