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B&H Photo-Video-Pro Audio Reviews - 4,286 Review - 9.8/10

Nov 24, 2024
B&H Photo-Video offers an extensive selection of imaging products including digital cameras, camcorders and all photography, video & pro-audio needs. They are authorized dealers of most items they sell, so customers are covered by manufacturer warranty/rebates.
Circle of Excellence - B&H Photo-Video-Pro Audio

2023
Platinum

Circle of
Excellence

21 years

B&H Photo-Video-Pro Audio Rating

Rating
Overall Satisfaction9.8 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.7 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.8 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.8 /10
Overall Satisfaction:
 

9.8out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

96%98%

Neutral

2%2%

Negative

1%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.8 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for B&H Photo-Video-Pro Audio

Showing 1 - 20 of 4,286

LRE

Site Experience Feedback

Nov 22, 2024

THE WEBSITE IS EASY AND FRIENDLY TO USE. YOU HAVE EXCELLENT SERVICE!

Elsy

Site Experience Feedback

Nov 13, 2024

My online order experience with B&H was done with ease and quickness, I was so pleased! The ordering process was clear and easy to navigate, from choosing my items to checking out. Thank you to the B&H team for handling my order with A+++ service ALWAYS! It’s always a delight to order from your company!


Post-Delivery Feedback

Nov 22, 2024

I needed some equipment for an upcoming wedding I'm photographing and I ordered it all from my favorite place that sells all of my camera stuff. Everything was delivered quickly, faster than I expected! Thank you so much B&H!

Loganpass

Site Experience Feedback

Nov 21, 2024

In and out in minutes. Easy purchase

G

Site Experience Feedback

Nov 21, 2024

One of the few vendors that still sells old Mac memory, Thanks!

Terry R

Site Experience Feedback

Nov 21, 2024

Always satisfied with my B&H experience. Customer service is also always great.

sppchicago

Post-Delivery Feedback

Nov 21, 2024

Always a good experience with B&H, including delivery speed. However, the shipping companies tend to be only somewhat reliable/ That is, they promise a delivery date, then say there will be delays.

KES

Site Experience Feedback

Nov 21, 2024

No complaints, yall the best in the game for AV needs.

UArizona FTV

Site Experience Feedback

Nov 20, 2024

I love the Click to Compare feature. Product descriptions can get a little jumbled as you almost list TOO MUCH info about a product. Maybe that is just me being overwhelmed. The E&I discounts are fantastic. That is what keeps me coming back to you.

Ken Jones

Site Experience Feedback

Nov 20, 2024

I used the B&H website to order a camera lens. As usual, the transaction went very smoothly.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Always the best, fastest, quality equipment!

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

The sales people were helpful.

Vikram

Site Experience Feedback

Nov 18, 2024

did it online. was smooth and secure

RLChurch

Site Experience Feedback

Nov 13, 2024

Excellent. My primary reason for choosing you over your competitors, especially since you are slightly higher in price, is your level of customer service.


Post-Delivery Feedback

Nov 18, 2024

I appreciate the input of experts. Who actually ask probing questions to learn how we are going to use the equipment and then make informed suggestions. I value customer service more than any other aspect and your customer service is exceptional.

Madflash

Site Experience Feedback

Nov 17, 2024

I've been dealing with B&H for over 35 years. I have always been satisified with the quality of the products and the service from you all.

pwestmann

Site Experience Feedback

Nov 17, 2024

It is always a pleasure to deal with BH Photo Video. I have been a customer since the 1980s.

Boulder Don

Site Experience Feedback

Nov 10, 2024

So easy to use the B&H website especially with PayPal.


Post-Delivery Feedback

Nov 17, 2024

I love the redesigned Ilford chemistry containers. Big improvement. B&H shipment packaging is much better lately.

Lin

Site Experience Feedback

Nov 06, 2024

The customer service at B & H and the quality and price of their products are exemplary!!! Shipping is also well packed and quick.


Post-Delivery Feedback

Nov 16, 2024

B & H is the best place to buy your Canon products.

Laral

Site Experience Feedback

Nov 12, 2024

great prices and selection of ink I need for printer, great selection of items for my camera when ready for new toys

Escow39

Site Experience Feedback

Nov 15, 2024

It has always been an easy relaxing place to shop.

HC

Site Experience Feedback

Nov 04, 2024

Have bought from B and H often before and always have a great experience. Prices are fair and shipping and delivery is very good.