Bath & Body Works Reviews - 11 Post-Delivery Reviews - /10

We create the scents that make you smile! Treat yourself (or someone else) to our fragrant Body Care, 3-Wick Candles, Hand Soaps, Wallflowers and more.

Bath & Body Works Rating

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2020 Winner Circle of Excellence

14 years

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Post-Delivery Feedback - 11 Reviews

Overall Satisfaction:

Unavailable

Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

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Site Experience Feedback - 0 Reviews

Overall Satisfaction:

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Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

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Shipping Charges

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Variety of Shipping Options

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Recent Reviews for Bath & Body Works

Showing 1 - 11 of 11

Shan
Post-Delivery Feedback
Jan 11, 2026
Website was easy to navigate. Online payment was secure. Delivery was on time. Product description was exactly what I had received. Overall online experience ★★★★★ plus 👍👍I will totally recommend Bath and Body Works to all my friends and enemies.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Xaoskunking
Post-Delivery Feedback
Dec 26, 2025
I would recommend bath and body works in store for certain items i ordered online and they said it was available in sgock but later they sent an email stating some of the items are out of stock, theres misleading info in their site, they need to put the items they have out of stock when they are so i dont have to waste time shopping and expecting something i womt be receiving, also you guys dont send coupons anymore like you used to send years ago.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 8
On Time Delivery: 6
Customer Support: 9
Full ratings for this review »
Bunny
Post-Delivery Feedback
Dec 24, 2025
I ordered 5 , 3 wick candles. I have opened 3, 1 of them being a gift. One was broken around the edges, althoughit seems it was packed safely enough. I have pictures of the broken one.
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: 6
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Melb
Post-Delivery Feedback
Dec 17, 2025
I signed up for the rewards and had a $20 rewards and a discount off next purchase. Now no points at all or rewards
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 3
On Time Delivery: 10
Customer Support: 3
Full ratings for this review »
Cris
Post-Delivery Feedback
Dec 12, 2025
I love this product
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 7, 2025
I have shopped at Bath&Body for years. Needed a candle for a gift. Part of my order were two candles. One candled was smashed in its box. Didn’t have time to purchase a new one.? Never had any issues before,
Overall Rating: 3
Would Shop Here Again: 5
Likelihood To Recommend: 5
On Time Delivery: 9
Customer Support: 5
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 29, 2025
Is my favorite place 😍 ❤️
Overall Rating: N/A
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Conveniently inconvenienced and doing something about it!
Post-Delivery Feedback
Jul 9, 2025
I do enjoy shopping with bath and body works i love the quick and how eager the customer service is always willing to help and find a resolution to yiur problems. I would definitely recommend to anyone.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
Krysti
Post-Delivery Feedback
Jul 2, 2025
I love shopping at Bath & Body Works in my opinion the sensor on matched and you have some of my favorites they're always in stock. The sales give the opportunity for a great value so I can stock up for up to a year and not have to worry about it. The online and shipping is always fantastic typically always arriving sooner than expected. Most other times product packaging has been great though this time the $100 worth of soap that I purchased was just thrown into a bag with no protection for each of the soap bottles. Two of them leaked one of which half of the bottle is now gone. So this lack of care for shipping was very disappointing to see.
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Vanisa M
Post-Delivery Feedback
Jul 1, 2025
My family really love the scent they always wanted to buy it everytime they are running out of stocks
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Mads
Post-Delivery Feedback
Jun 16, 2025
I spent a lot of money I know a lot of people do but I was really sick during COVID and going through chemo. I lost my hair and teeth. I had a ton of hand sanitizer soaps and candles and body washes. Today I am in remission feeling better. Noticed a sale was going on and my account was gone. So I was a valued customer when I was spending tons of money but when I was sick and couldn’t buy a lot my account got frozen or something I had to re sign up for the points which I’m positive I have had used the points system before. Just super disappointed.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »

Shan
Post-Delivery Feedback
Jan 11, 2026
Website was easy to navigate. Online payment was secure. Delivery was on time. Product description was exactly what I had received. Overall online experience ★★★★★ plus 👍👍I will totally recommend Bath and Body Works to all my friends and enemies.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Xaoskunking
Post-Delivery Feedback
Dec 26, 2025
I would recommend bath and body works in store for certain items i ordered online and they said it was available in sgock but later they sent an email stating some of the items are out of stock, theres misleading info in their site, they need to put the items they have out of stock when they are so i dont have to waste time shopping and expecting something i womt be receiving, also you guys dont send coupons anymore like you used to send years ago.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 8
On Time Delivery: 6
Customer Support: 9
Full ratings for this review »
Bunny
Post-Delivery Feedback
Dec 24, 2025
I ordered 5 , 3 wick candles. I have opened 3, 1 of them being a gift. One was broken around the edges, althoughit seems it was packed safely enough. I have pictures of the broken one.
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: 6
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Melb
Post-Delivery Feedback
Dec 17, 2025
I signed up for the rewards and had a $20 rewards and a discount off next purchase. Now no points at all or rewards
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 3
On Time Delivery: 10
Customer Support: 3
Full ratings for this review »
Cris
Post-Delivery Feedback
Dec 12, 2025
I love this product
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 7, 2025
I have shopped at Bath&Body for years. Needed a candle for a gift. Part of my order were two candles. One candled was smashed in its box. Didn’t have time to purchase a new one.? Never had any issues before,
Overall Rating: 3
Would Shop Here Again: 5
Likelihood To Recommend: 5
On Time Delivery: 9
Customer Support: 5
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 29, 2025
Is my favorite place 😍 ❤️
Overall Rating: N/A
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Conveniently inconvenienced and doing something about it!
Post-Delivery Feedback
Jul 9, 2025
I do enjoy shopping with bath and body works i love the quick and how eager the customer service is always willing to help and find a resolution to yiur problems. I would definitely recommend to anyone.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
Krysti
Post-Delivery Feedback
Jul 2, 2025
I love shopping at Bath & Body Works in my opinion the sensor on matched and you have some of my favorites they're always in stock. The sales give the opportunity for a great value so I can stock up for up to a year and not have to worry about it. The online and shipping is always fantastic typically always arriving sooner than expected. Most other times product packaging has been great though this time the $100 worth of soap that I purchased was just thrown into a bag with no protection for each of the soap bottles. Two of them leaked one of which half of the bottle is now gone. So this lack of care for shipping was very disappointing to see.
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Vanisa M
Post-Delivery Feedback
Jul 1, 2025
My family really love the scent they always wanted to buy it everytime they are running out of stocks
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Mads
Post-Delivery Feedback
Jun 16, 2025
I spent a lot of money I know a lot of people do but I was really sick during COVID and going through chemo. I lost my hair and teeth. I had a ton of hand sanitizer soaps and candles and body washes. Today I am in remission feeling better. Noticed a sale was going on and my account was gone. So I was a valued customer when I was spending tons of money but when I was sick and couldn’t buy a lot my account got frozen or something I had to re sign up for the points which I’m positive I have had used the points system before. Just super disappointed.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »