McKenzie
Post-Delivery FeedbackJul 23, 2025
I placed an order on your website on Thursday, July 10th, and selected 2-day shipping. I chose to purchase directly from your site because the product was listed at $179, compared to $229 at other retailers.
However, I was notified on Monday, July 21st that my order would not be delivered until Friday, July 25th—well beyond the 2-day window that was advertised at checkout. I reached out to your customer service team via email on Tuesday, July 22nd, asking if anything could be done to expedite the shipping. I never received a response. When I called on Wednesday, July 23rd to follow up, I was told my only option was to cancel the order and repurchase the item from Amazon, which would have cost me an additional $50.
This was extremely frustrating, especially considering that I rely heavily on the Baby Brezza to feed my child. I was unexpectedly without one for five additional days, which created a significant hardship. I understand that delays happen, but if 2-day shipping isn't something that can be reliably provided, it should not be advertised on your website.
I respectfully request that you make this right—whether that means refunding the shipping cost or offering compensation for the delay. At the very least, I would appreciate a response and acknowledgment of the issue.
I don't feel like I should have to pay $50 to receive shipping that was advertised on your site. If you can't provide 2 day shipping that's fine but don't advertise it on your website. I rely almost solely on the baby brezza to feed my child and was without one 5 days longer than i was anticipating.
