Avon - Official Store Customer Reviews
Avon - Official Store holds a 9.4/10 overall rating and 10,012 verified post-delivery reviews on Bizrate.
Avon - Official Store Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 8% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.2 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 74% |
Neutral | 15% | 16% |
Negative | 10% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 50 of 33,628
Needs major revising. NMR!!!
Site Experience FeedbackNov 13, 2026
Too many glitches It wouldnt allow me to checkout as a quest even after stating that I could. Insisted I create an account. I couldn't checkout freely Horrible experience. Wouldn't give help when asked for a discount code. And did not hive one. I kept having to resubmit order to checkout. I felt like my order was being held hostage until an account was created. Not good. Not a friendly platform at all.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 2
SB
Site Experience FeedbackNov 13, 2026
I had no issues with ordering today. A pleasant experience with Avon shopping. A few good deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I would like it better if viewing the cart is not so small. it is currently limited to just a narrow strip and is difficult to see.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
PAULIECEE5
Site Experience FeedbackNov 13, 2026
It would be good if there was a way to have a hyperlink for items that you see in the digital brochure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
me
Site Experience FeedbackNov 13, 2026
My computer is old and slow so I had problems getting to where I was going. But...I got there!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Good. Only bad thing is the app always kicks me out of my account.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Thelmaru
Site Experience FeedbackNov 13, 2026
I tried using the website on my phone and it wasn't cooperating so I got on the computer and it worked perfectly.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ellen A.
Site Experience FeedbackNov 13, 2026
I got some great clearance deals on jewelry & perfumes for Christmas gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rae Rae
Site Experience FeedbackNov 13, 2026
Have been trying to find this perfume for some time now. Love that I can order it online from now on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iamomof3
Post-Delivery FeedbackNov 13, 2026
The intensive hand cream is the bomb! So great for dry hands/skin!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Beautylover
Site Experience FeedbackNov 13, 2026
My overall experience with the Avon website was very pleasant. The website was easy to navigate, and I appreciated the variety of products available. The product descriptions were helpful, and the shopping process was simple and convenient. I would love to see more exclusive promotions and discounts for loyal customers. Overall, I enjoyed my shopping experience and look forward to purchasing from Avon again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I had to order with another email. My original account would not let me buy because a chat kept intruding.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I think this is a terrible website. Hardest to deal with and I should be able to buy as a guest and not sign in.
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 2
OldBetsy
Site Experience FeedbackNov 13, 2026
I used to have an "Avon lady" years ago. I came to get a few items I used to get regularly but, sadly, only 1 of them is still available. It's too bad.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Easy and more convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diann
Site Experience FeedbackNov 13, 2026
It was fun shopping AVON, something I haven't done in years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandi
Site Experience FeedbackNov 13, 2026
I found everything I needed - and also a few things I can't wait to try! Great prices as usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Annette
Site Experience FeedbackNov 13, 2026
handy with ordering my items unavailable anywhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamma C
Site Experience FeedbackNov 13, 2026
Some challenges setting up account. But finally got it set up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We're sincerely sorry to hear you experienced challenges setting up your account. We're glad you were able to get everything sorted out, and appreciate your patience!
Great products
Post-Delivery FeedbackNov 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Shopaholic
Site Experience FeedbackNov 13, 2026
I love shopping online. This site is a little confusing.. It was a little difficult to find what I was looking for but I did find it and it was easy from that point on
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Avon - Official Store
Thank you for your feedback! We're sorry the site was a little difficult to navigate, but we're glad you found what you were looking for and had an easy checkout experience. We truly appreciate your input!
N/a
Site Experience FeedbackNov 13, 2026
I had a difficult time setting up my password. I set it up once by creating an account, then I had to go back in and place my order. There were problems with that. But I finally was able to get it. I almost quit my order as I got frustrated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We're truly sorry for the frustration and difficulty you experienced while placing your order. We appreciate your patience and are glad you were able to complete your purchase. Your feedback is valuable and helps us improve!
Online Shopper
Site Experience FeedbackNov 13, 2026
I enjoyed shopping w Bethany
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
walker back
Site Experience FeedbackNov 13, 2026
It was a good interaction.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Al
Site Experience FeedbackNov 13, 2026
Just a pleasure to be able to purchase the product I need with no hassles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackNov 13, 2026
I have been a costumer for over 30 years. Love some of your products especially when they are on sale.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sasha
Site Experience FeedbackNov 13, 2026
Website is VERY easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guest checkout
Site Experience FeedbackNov 13, 2026
Took to many steps to check out. Should be able to check out as guest ?
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Avon - Official Store
We appreciate your feedback. We're sorry the checkout process felt lengthy and frustrating. Thank you for sharing your experience!
Taffy
Site Experience FeedbackNov 13, 2026
No problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gdw
Site Experience FeedbackNov 13, 2026
I wish I could have used both the welcome codes as well as the free shipping code offered today. Since I could only use one code, I was forced to buy another product I really didn’t want on this trip, just to get the free shipping. It’s not a deal breaker; just disappointing. That said, I really want to try the skin so soft line to combat insect bites as I’m highly allergic to them and I’m hoping these products work for me.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Avon - Official Store
We're sorry for the disappointment with the promotional codes and understand how frustrating it can be to have to choose between offers. We truly appreciate your feedback and are excited that you're giving our Skin So Soft line a ...
Read full response »Online Shopper
Site Experience FeedbackNov 13, 2026
Love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackNov 13, 2026
The experience was great. Easy to order and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avon4Me
Site Experience FeedbackNov 13, 2026
Site is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flasher
Site Experience FeedbackNov 13, 2026
I did have a little difficulty trying to locate a certain item, which I was unable to find. Otherwise I ordered everything I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We're sorry you had trouble finding the item you were looking for. We're glad you were able to find and order the other products you needed. Thank you for your feedback!
Bird
Site Experience FeedbackNov 13, 2026
My credit card was not initially approved, causing me to re-enter all information.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
From Avon - Official Store
We're sorry for the inconvenience and frustration this caused. We understand how frustrating it must have been to re-enter your information, and we appreciate your patience!
Online Shopper
Site Experience FeedbackNov 13, 2026
I think it should be more user friendly. The organization and following the sequence of the operational task was a little confusing.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
From Avon - Official Store
Thank you for sharing your feedback. We're sorry you found the process confusing and appreciate you letting us know where we can make improvements. Your experience matters to us!
Sonata
Site Experience FeedbackNov 13, 2026
I wasn't really happy that I had to put my credit card on my account in order to make my purchase. I hope you have really good security!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Avon - Official Store
We understand your concerns about keeping your payment information secure. Please know that you can log in to your account and remove your saved card under My Credit Cards. If you need assistance, please reach out to us at Avon.co...
Read full response »argyll
Site Experience FeedbackNov 13, 2026
everytime I use it I have to refresh phone as site freezes. products are higher this year . still will support avon though
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Avon - Official Store
We're sorry you've experienced issues with the site freezing and understand your concerns about product pricing. We truly appreciate your continued support of Avon and thank you for sharing your feedback. It means a lot to us!
ANGELO
Site Experience FeedbackNov 13, 2026
Everything was good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackNov 13, 2026
Love the site and products. The only thing is, I wish the Shopping bag was a full page instead of the small side panel on the computer. Keep up the great work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
Thank you for your kind words and great feedback! We're so glad you love our site and products. We appreciate your suggestion about making the shopping bag easier to view and are happy to hear you're enjoying your Avon experience!
Bella
Site Experience FeedbackNov 13, 2026
Everything was easy and it wasn’t that hard to find out what I needed to sign up for account.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Changing Wind
Site Experience FeedbackNov 13, 2026
Experience was painless. I received free shipping. And 15% off my order, possibly because I signed up for email, though I'm not positive. received a couple of good deals on top of other benefits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Had no problem
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Germ
Site Experience FeedbackNov 13, 2026
The experience was very good. I am familiar with products being I was a Rep many years ago
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
kastex
Site Experience FeedbackNov 13, 2026
Today was good. Yesterday I was unable to log in but I understand that Microsoft had major issues worldwide yesterday.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We're glad to hear your experience was better today! We're sorry for the login difficulties yesterday and appreciate your understanding and patience. Thank you for shopping with Avon!
JOE ANN
Site Experience FeedbackNov 13, 2026
I LOVE AVON PRODUCTS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
hard to add new papment crd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We're sorry you had difficulty adding a new payment card. We appreciate you bringing this to our attention and thank you for your patience and feedback!