Aveda Customer Reviews
Aveda holds a 9.2/10 overall rating based on 1,571 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 9% |
 Negative | 7% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 13% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 35,213
Shay
Site Experience FeedbackJul 1, 2026
Easy to navigate. Love the descriptions of products with instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
I have been using Aveda for over 20 years and I moved to Japan where the product that I ordered are not available in Japan. I wish they are.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Prefer better samples Easy to find what I was looking for I usually buy in the shop but just moved to WA and don’t know yet where Aveda products are sold.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Healthcare Worker Discount
Site Experience FeedbackJul 1, 2026
Unable to verify healthcare worker discount. Went back and forth with SheerID person but unable to access what I needed with the link provided. I have been an Aveda customer for many years. The products are pricy, so I try to get some kind of discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cammie
Site Experience FeedbackJul 1, 2026
Very satisfied. Didn't have product in shop. Went online to purchase. Very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AnaMae
Site Experience FeedbackJul 1, 2026
I have used Aveda for years and I love it! My favorite go to hairline!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kell
Site Experience FeedbackJul 1, 2026
My experience and overall interaction with the website today was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackJul 1, 2026
Is hard to fine products.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sal
Site Experience FeedbackJul 1, 2026
Website is user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny Florida
Site Experience FeedbackJul 1, 2026
Easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shuler
Site Experience FeedbackJul 1, 2026
I'm glad that Afterpay is available on the website for this purchase. It's a great option for those of us balling on a budget lol
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peege
Site Experience FeedbackJul 1, 2026
Nice discount. Found product that is unavailable at Saladin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackJul 1, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grace
Site Experience FeedbackJul 1, 2026
the site was very easy to use! I have used their products before and not only do they make my hair extremely soft but it also smells amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammysam
Site Experience FeedbackJul 1, 2026
I was able to to quickly find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KB
Site Experience FeedbackJul 1, 2026
It’s been great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJul 1, 2026
Easy !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lea
Site Experience FeedbackJul 1, 2026
Easy to use and purchase!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
chap
Site Experience FeedbackJul 1, 2026
easy to find what I was looking for. I didnt know about the subscriptions that were available, which is wonderful!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJul 1, 2026
I’m unclear if my rewards number was applied. My local Aveda store closed so this is my easiest way to purchase and I pretty much only use Aveda products but the website is not easy, especially when using the phone.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 1, 2026
Love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristin
Site Experience FeedbackJul 1, 2026
My elderly mother loves her Aveda products (as do I) and there simply are NO more Aveda stores in the city she lives in. Grateful to be able to have her favorites shipped to her when she needs them. Also love that they get saved so I can just reorder them! Most of all…..I LOVE the free shipping!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scooc
Site Experience FeedbackJul 1, 2026
The website was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJP
Site Experience FeedbackJul 1, 2026
Website is a bit clunky. Also, I wasn't able to get my top choice for the birthday option. Not sure why.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackJul 1, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
User friendly and informational.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
bbb
Site Experience FeedbackJul 1, 2026
great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackJul 1, 2026
Easy to use. Easy to redeem points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackJul 1, 2026
Very easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Not Paul
Site Experience FeedbackJul 1, 2026
I wish it were easier to understand what products would be best for me form a mans perspective. I have short hair and I struggled to figure out which shampoo and conditioner would work best with my waves. The ribbons are also full of information and hard to parse
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lkcfred
Site Experience FeedbackJul 1, 2026
very good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deepyanti
Site Experience FeedbackJul 1, 2026
Website was a little slow but manageable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bebe
Site Experience FeedbackJul 1, 2026
I love the website, but I wish they had more travel size options like be curly. Ive been using Aveda as my hair shampoo and conditioner for 15+ years, my Mom is a long time user as well. Love the smell, the quality and a little does go a long way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kessie
Site Experience FeedbackJul 1, 2026
My hair is very thin. Your products bring it alive and full. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marmey
Site Experience FeedbackJul 1, 2026
A kit of products wasn’t included in the discount code I had. Wish it had!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Glen
Site Experience FeedbackJul 1, 2026
I thought in past when you make a large purchase you got some sample items. I also thought points could go as credit against price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charms
Site Experience FeedbackJul 1, 2026
I had no problem interacting with the website. It was easy to follow and easy to find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TA
Site Experience FeedbackJul 1, 2026
The option for the free samples should be available once the required dollar amount is added to the cart and then again at checkout as a courtesy reminder to select the free samples. I spent several minutes looking for a way to add the samples after I added the required dollar amount worth of products before moving forward and selecting checkout. Other major retail websites operate this way by showing the eligible free samples to select before hitting checkout. This makes it less confusing for the consumer and more of a motive to continue with the purchase instead of just leaving items in the cart thinking that the free samples are not available at that time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mefranklin
Site Experience FeedbackJul 1, 2026
Very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ATM
Site Experience FeedbackJul 1, 2026
It was pretty slick to redeem a gift with my points. However, I was not given the option to pick up the product instore, which would have saved me $8 and the planet 8 times that amount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 1, 2026
Favorite products with auto-replenish discount. Plus 4 free samples. Easy to order and will be delivered within a week. Seriously, can't beat that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
They always offered the 💭 free samples at the end if you spend over $95, but they never have a good selection with products this expensive you should have a wider variety I also see that you offer a discount for 15% for first-time buyers. What about the people that have been buying from you for years?
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dreda
Site Experience FeedbackJul 1, 2026
Very easy to navigate and find what I’m looking for. Selection for in-store pick up was very limited, so I had to ship my order. Was hoping to pick up today.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 1, 2026
It’s easy to navigate through the website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marsha
Post-Delivery FeedbackJul 1, 2026
I really enjoy using the Aveda products! I have ordered and received them promptly. I have had only positive experiences with the ordering, shipping, and delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Barbie
Site Experience FeedbackJul 1, 2026
Overall it was a good experience and I get 4 samples for free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ELB
Site Experience FeedbackJul 1, 2026
I’m very satisfied with Aveda purchasing experience every time I order online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Shipping is very expensive. My Aveda store closed and now I have to pay a high shipping rate to get my favorite Aveda products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJul 1, 2026
Great experience, just like in store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10