Aveda Customer Reviews
Aveda holds a 9.2/10 overall rating and 1,518 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 85% |
 Neutral | 10% | 9% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 33,494
Klsinaz
Site Experience FeedbackAug 6, 2026
It was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CarolynR
Site Experience FeedbackAug 6, 2026
Love several of the products. I would buy more if they were a little less pricey.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
BK
Site Experience FeedbackAug 6, 2026
I have been using AVEDA products for several years through other retailers, and I’m truly delighted and honored to make my first purchase directly from the official AVEDA website. As a long-time customer, I am more than 200% satisfied with the quality of AVEDA products and have consistently recommended them to my friends and people around me. I sincerely hope AVEDA will continue to develop even better products and explore diverse and innovative ways to meet and exceed the needs of its customers. Thank you for creating products that I have enjoyed and trusted for so many years. I look forward to continuing to be a loyal AVEDA customer. Thank you !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobbie
Site Experience FeedbackAug 6, 2026
It was very easy to purchase product online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Site Experience FeedbackAug 6, 2026
It was easy and very convenient to shop Aveda online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polpette
Site Experience FeedbackAug 6, 2026
Just wishing there were better options to redeem my points for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bert
Site Experience FeedbackAug 6, 2026
Site was easy to navigate, not all products have travel sizes and one product was on back order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacy
Site Experience FeedbackAug 6, 2026
Very satisfied with my Aveda purchase. It helps that I can read reviews to best know what suits my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Montana
Site Experience FeedbackAug 6, 2026
The website is easy to navigate and understandable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bef
Site Experience FeedbackAug 6, 2026
You don’t get pumps for liter sizes if you order through Amazon, I find that very annoying. I have tiny hands and I’m not trying to fumble and fight for my life with shampoo bottles while I’m just trying to get ready for work. Gotta order from the source!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackAug 6, 2026
Never have any problems on your site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackAug 6, 2026
Ease in finding merch! Pleasant experience!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zen Client
Site Experience FeedbackAug 6, 2026
Kind and professional when retrieving my password. Love their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenna E
Site Experience FeedbackAug 6, 2026
I love Aveda and the website makes it easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AF
Site Experience FeedbackAug 6, 2026
It was easy but I wish you accepted Apple Pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackAug 6, 2026
Don’t like to use PayPal!! Otherwise I love aveda
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Great as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birthday shopping
Site Experience FeedbackAug 6, 2026
experience is great - thanks. shopping for a friend and also for my birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ohio
Site Experience FeedbackAug 6, 2026
I love Aveda products and am looking forward to trying the curly samples with my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Easy to use and find the products I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SK
Site Experience FeedbackAug 6, 2026
Very easy to navigate the website. Great description of products.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stackyb
Site Experience FeedbackAug 6, 2026
I love Aveda! Always have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
I AM VERY HAPPY WITH THE WEBSITE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mosie
Site Experience FeedbackAug 6, 2026
I was able to quickly find and order the products I wanted directly from your company. It is important to me to avoid having to order through Amazon. Getting a discount from what Amazon would charge motivates me to order directly through Aveda in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol c
Site Experience FeedbackAug 6, 2026
Clear description and photo of products. Easy to find what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackAug 6, 2026
The cost of both the product and the shipping is too high. It’s extremely difficult to purchase the products from the salon. It’s rather frustrating.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Lin
Site Experience FeedbackAug 6, 2026
Good shampoo
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mimi
Site Experience FeedbackAug 6, 2026
Site is quick and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ninna
Site Experience FeedbackAug 6, 2026
I am very pleased with the website. I am legally blind, and I use a feature called VoiceOver on the iPhone. It worked well with it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
karen
Site Experience FeedbackAug 6, 2026
Pretty good. Wish you had more options to use points for products, but still glad I got them.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bgoodie
Site Experience FeedbackAug 6, 2026
It’s always very easy to use, and very user friendly and clean looking
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nisa
Site Experience FeedbackAug 6, 2026
Efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackAug 6, 2026
I think it is ridiculous to charge a client to join a Rewards Program. Charge a fee, after buying your product, in order to earn points for your purchase, is just wrong, and absurd. It is the principle. I paid the $10, but I didn’t like it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sally
Site Experience FeedbackAug 6, 2026
It was difficult to sign in after forgetting my password. Started over with new account. Then I found it difficult to find the area where I could enter my Rewards number.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frizzy
Site Experience FeedbackAug 6, 2026
I have colored, dry can be frizzy hair. I am always looking for he right product or combo to help! I like Aveda because I believe they do their best to use fewer chemicals. Overall, good: product description enticed me to buy. My only suggestion is that you bring back your eyeliner!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lala
Site Experience FeedbackAug 6, 2026
Disappointed you no longer have Firmata hair spray. Used for years ! Will try this new one !
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mary Kay
Site Experience FeedbackAug 6, 2026
Website and completing the order were confusing to me. It took too long.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bev
Site Experience FeedbackAug 6, 2026
Great on identifying and explaining what each product does.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chickapoo
Site Experience FeedbackAug 6, 2026
Item was out of stock, it was a good experience today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lizzyt13
Site Experience FeedbackAug 6, 2026
Found the product I wanted easily. My hair is naturally curly, they have lots of products, but did have a little trouble figuring out which one is best for me.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Holly
Site Experience FeedbackAug 6, 2026
Love the product because it is still Vegan and love the smelling that makes me feel I am in Nature
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blondy in Texas
Site Experience FeedbackAug 6, 2026
I’m interested in the institute services and I had trouble on my iPhone navigating the site. Finally found links to purchase online but the institute isn’t user friendly for services/appointments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C Aveda
Site Experience FeedbackAug 6, 2026
The mobile site is difficult to navigate. The close button being next to the menu makes it easy to accidentally exit.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Joyce
Post-Delivery FeedbackAug 6, 2026
I like Aveda hair thickening products. I went online, ordered them and they were delivered and received on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sher
Site Experience FeedbackAug 6, 2026
Great. Only negative thing is having to wait and go out of website to retrieve discount code. Seems like that step could be streamlined online since I am signed into my account. Also, bummed about the $20 price hike in the product I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackAug 6, 2026
Easy to navigate and intuitive website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackAug 6, 2026
The product is amazing. The best for my hair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RCO
Site Experience FeedbackAug 6, 2026
The promo code was difficult, had to go back to the bag to use it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
MT Gal
Site Experience FeedbackAug 6, 2026
Aveda’s website is very easy to use and intuitive to what you are looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JulieJules
Site Experience FeedbackAug 6, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10