Aveda Customer Reviews
Aveda holds a 9.1/10 overall rating and 1,495 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 9% | 8% |
 Negative | 10% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 82% |
Neutral | 14% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 32,655
purpleflower
Site Experience FeedbackSep 3, 2026
Easy to navigate, the sample selection should have more variety.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nat
Site Experience FeedbackSep 3, 2026
Well laid out website that is easy to navigate. Product selection was on the slim side, but able to find something that fits my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jjdleelawn
Site Experience FeedbackSep 3, 2026
Super user-friendly, there are always numerous ways to reference any product whether it be hair, skin, etc. Just a super product with a super easy purchase process.!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I used to get to choose a few free trial sized items to try with an order of this size. Now I'm disappointed to see that those items are no longer offered at my price point.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
JBM
Site Experience FeedbackSep 3, 2026
It was very easy to find the product I was looking for and to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz G
Site Experience FeedbackSep 3, 2026
Super easy to find exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Refill
Site Experience FeedbackSep 3, 2026
I was shocked when I searched for skincare and the first option that populated wax the $76 bottle
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Emma jean
Site Experience FeedbackSep 3, 2026
I love Aveda! They are always so helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim M.
Site Experience FeedbackSep 3, 2026
Easy to use and intuitive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackSep 3, 2026
Easy to order on Aveda website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KG
Site Experience FeedbackSep 3, 2026
I love their extra rich masque conditioner and their other natural hair products. The site is easy to navigate and I can have the products shipped to my home for extra convenience. I hope that I receive my products quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
no problem with website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lady Gaen
Site Experience FeedbackSep 3, 2026
I found the website to be easy to egotiate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackSep 3, 2026
Aveda does a great job with use of use on their website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CurleyQ
Site Experience FeedbackSep 3, 2026
Easy to order thing and I love that I can get free shipping and it comes quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josie
Site Experience FeedbackSep 3, 2026
Checkout was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Daisy
Site Experience FeedbackSep 3, 2026
The website was great! Easy to shop and check out.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Love the all natural products and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marshia
Site Experience FeedbackSep 3, 2026
It’s always good to rely on a known product and Aveda delivers the same great quality in its products year after year. Nice to rely on a company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Website OK, customer service - 0. They took away over 10,000 points! I moved 2X last year and had 2 surgeries, not much time to do stuff for myself and they took away all my points!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackSep 3, 2026
All good - it always is, both online and in store. Aveda has a high quality product and high quality people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
We used to get free samples when ordering from the website directly. I'm sad that's not an iron anymore
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 3, 2026
Easy to find old orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I love everything Aveda from its mission to the end result - beauty!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
cash
Site Experience FeedbackSep 3, 2026
love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chere
Site Experience FeedbackSep 3, 2026
Good…… took me several tries to get the payment done on my phone thru PayPal. Also I want the brilliance oil back! I loved it. Also you have been out of firmata for a while. Both are staples for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenhan
Site Experience FeedbackSep 3, 2026
Love the product and continue to use your product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I purchased shampoo for my husband
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I miss the store that was very near to me. After figured out how to get to the place where I could choose products, it was easier.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Today's purchase was multiple smaller sized items to determine what is best for my hair needs. I look forward to trying them all out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackSep 3, 2026
Not an issue except product desired is not in stock and won’t ship for a week or two.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Botanical repair
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
LA Lady
Site Experience FeedbackSep 3, 2026
Aveda products are fantastic, I have always loved all of them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Love the website and all your products but I wish you’d bring back the blonde hair mask you used to have
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Love the product and ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aveda Lover
Site Experience FeedbackSep 3, 2026
I liked the free samples and stylist tips!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Julie
Site Experience FeedbackSep 3, 2026
Products are easy to find. The overall setup and flow of the website is very user-friendly. I love all of the detailed information there is for each product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim D
Site Experience FeedbackSep 3, 2026
Great product. been using it for over 35 years. A little pricey
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Irene
Site Experience FeedbackSep 3, 2026
The website is an easy access and never log out like other site. And love the freebies as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Consumer
Site Experience FeedbackSep 3, 2026
Always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Overall easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Easy to navigate, no issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
HappyUser
Site Experience FeedbackSep 3, 2026
The site was easy to navigate and the pricing was clearly indicated.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Al
Site Experience FeedbackSep 3, 2026
Easy to use and easy to see points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mM
Site Experience FeedbackSep 3, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lish
Site Experience FeedbackSep 3, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzy Q
Site Experience FeedbackSep 3, 2026
Love, Love Aaveda Lipsticks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Libbi
Site Experience FeedbackSep 3, 2026
Overall great experience. My hair loves Aveda and so do I...30-year+ customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Don't like the rewards program, limited selections and points should not expire.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jade
Site Experience FeedbackSep 3, 2026
I enjoyed getting a birthday gift and redeeming points, I added stuff and bought more items too. It is always fun to do at birthday time, thank you very much. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10