Aveda Customer Reviews
Aveda holds a 9.1/10 overall rating and 1,407 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 85% |
 Neutral | 8% | 7% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 15% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 29,363
Katie
Site Experience FeedbackNov 9, 2026
A little back and forth as to whether former membership information still in system
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JLO
Site Experience FeedbackNov 9, 2026
Website a little bit too slow
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackNov 9, 2026
Great experience although the hair serum product I purchased did not show the picture, but I have bought it enough times to know what it was and that it was the correct product without the picture.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr.BSki
Site Experience FeedbackNov 9, 2026
Had to search for the Hand Reilf. Found it in seconds. The menus weren't as helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie’s Kids
Site Experience FeedbackNov 9, 2026
Very easy love the Aveda Products discounts helps a lot my daughter passed so I’m trying to take care of my grandchildren this is best product for their hair type.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackNov 9, 2026
It went well, but over the last week was disappointed in the chat service and the 800 number experience. I was not able to receive my birthday offer in October and tried to have that rectified. I had purchased more than $200 of Aveda products within the last year but despite giving my rewards number it never got recorded by Aveda and my account went "dormant" so I did not receive my birthday reward due to clerical errors either at the salon or at Aveda or within a transaction between thet two, yet I spent $200 and my account should have stayed active. Neither the chat service or the person on the 800 number helped with this issue.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Curly Sue
Site Experience FeedbackNov 9, 2026
easily accessed and friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brit
Site Experience FeedbackNov 9, 2026
The site was very slow and there were a few links to work out. I had a few things in my cart and wanted to use a gift card but couldn’t because 1 item was a subscribe. I didn’t end up purchasing the subscribe item. I would like a save for later option
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
N/a
Site Experience FeedbackNov 9, 2026
The site a checkout is very user friendly easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Char
Site Experience FeedbackNov 9, 2026
It did not tell me what was wrong with my order at checkout- just told me there was an error or something was wrong. Overall it was easier than expected, I like using PayPal.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbie Jean
Site Experience FeedbackNov 9, 2026
I knew what I wanted and it was easy to find! I bought several Aveda products over the years at my salon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz L
Site Experience FeedbackNov 9, 2026
I have been ordering from Aveda website for many years- Have always had a good experience ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackNov 9, 2026
I usually order on Amazon, but today was also looking for trial size hand cream. Could not find it but overall the site gave me future ideas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shellqueen
Site Experience FeedbackNov 9, 2026
Website seemed slow, and once I was in the payment area it was hard to back up for more shopping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lolly
Site Experience FeedbackNov 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MatiQ
Site Experience FeedbackNov 9, 2026
user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 9, 2026
great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KTK
Site Experience FeedbackNov 9, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JG
Site Experience FeedbackNov 9, 2026
Good website, easy to navigate. I didn't want to lose all 1400 points. It's not enough to redeem for anything.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Juli
Post-Delivery FeedbackNov 9, 2026
The delivery took too long. About a week. It arrived the day we left for a 2 week vacation. Should be faster. Also, you have discontinued our favorite product and the replacement one is not as good.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: N/A
GgappleB
Site Experience FeedbackNov 9, 2026
Finding the area to add the free samples was not straight forward and was slightly challenging, this may be an area for consideration. The rest of the website is easy to use and arranged in a very user-friendly way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yulya Burt
Site Experience FeedbackNov 9, 2026
smooth and functional.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Morgan
Site Experience FeedbackNov 9, 2026
Finding a place to enter an offer code took a little extra time and I thought the prices of the products were very high compared to many other name brands.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mel
Site Experience FeedbackNov 9, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
j
Site Experience FeedbackNov 9, 2026
I wanted to use store pick up but it wasn't available in my area. there are 100's of aveda salons around the city but only 3 for pick up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackNov 9, 2026
aveda web not a problem user friendly and quick
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackNov 9, 2026
Good product, but the delivery was to my post office box, not to my street address & I do not go to my P.O Box daily.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Mel
Site Experience FeedbackNov 9, 2026
it went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JRL
Site Experience FeedbackNov 9, 2026
I love Aveda products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 9, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Airy
Site Experience FeedbackNov 9, 2026
I was frustrated that the products I wanted did not come in the bigger sizes like other products do. Also quite pricey for such small bottles
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kate
Site Experience FeedbackNov 9, 2026
couldnt sign in
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
RY
Site Experience FeedbackNov 9, 2026
webiste is well run, i could find the products I needed as they were categorised by hair type which i really enjoyed. I did not enjoy the amount of time it took to send a welcome code to use, it felt it was prolonged on purpose, having to reply to a few things ebfore getting it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GiGi
Site Experience FeedbackNov 9, 2026
Easy Peasy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
the comforting aroma and reliability of Aveda products makes me a tried-and -true Aveda consumer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Missy
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Patsey K
Site Experience FeedbackNov 9, 2026
easy to use and find items i need. Really love the products i use, that were first recommended by my stylist in her shop. Easier for me to get direct when i need, rather than waiting for my next appointment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Offer confusion
Site Experience FeedbackNov 9, 2026
A little confusing about redeeming special $68 dollar gift box. I thought I had to pick seven items, so I added more and thought the charges would shift. I had to go back and eliminate those items and I still qualified and was taken to screen where I correctly chose the gift box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JOKO
Site Experience FeedbackNov 9, 2026
Good & fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MinnesotaNice
Site Experience FeedbackNov 9, 2026
It was really clunky. The search doesn’t work. Also who charges to join loyalty!? That is a horrendous idea.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Land
Site Experience FeedbackNov 9, 2026
It’s was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vermont
Site Experience FeedbackNov 8, 2026
Love the products and have used them for years. Some things I consistently use and would love to see them offered in greater volumes at less boutique pricing. At the same time I enjoy all the innovation and would like to try more at sample/gift size to see what I haven't discovered yet! Thanks!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan
Site Experience FeedbackNov 8, 2026
Positive experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackNov 8, 2026
prices are too high
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Emily
Site Experience FeedbackNov 8, 2026
I am utilizing my points to keep my account active. Sitara Salon was my salon for 15yrs closed May 2026. This makes me sad but I followed my stylist Debbie Kind-Becker who has her own chair and utilizes Aveda products. I lucked out! I'm so extremely happy Debbie has access to Aveda.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lissie
Site Experience FeedbackNov 8, 2026
I prefer to shop in person, and all the boutiques are closed. It’s really hard to find. has been my favorite hair products but I can’t find them. Anymore. It’s Really Hard.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sandy
Site Experience FeedbackNov 8, 2026
I was unsure why I was unable to order Botanical Kinetics in the 16 oz size last month. I had to purchase two smaller sizes which cost more. There was not mention of product being out of stock, and now suddenly it's available once again. Would have been good to know.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Carol
Site Experience FeedbackNov 8, 2026
Add on gift didn’t add at first.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anna
Site Experience FeedbackNov 8, 2026
was wasy to navigate site
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Hlud
Site Experience FeedbackNov 8, 2026
Easy to use. Love the rewards program!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A