Aveda Customer Reviews
Aveda holds a 9/10 overall rating and 1,407 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 9% | 9% |
 Negative | 10% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 15% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 29,219
JoJo912
Site Experience FeedbackNov 13, 2026
Excellant!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Site Experience FeedbackNov 13, 2026
have not needed hair cut in almost 3 years secondary to medical issues. hair finally grown back enough to justify getting hair care!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Simone
Site Experience FeedbackNov 13, 2026
Hard to find the category I wanted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sylvie
Site Experience FeedbackNov 13, 2026
Very fine products - easy to choose what’s wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackNov 13, 2026
Aveda is a great product, just wish it wasn't so expensive.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
SLD
Site Experience FeedbackNov 13, 2026
I now have two accounts with Aveda and two different emails. I could not sign in to my original account and never received the password reset emails. I could not check out as a guest so I had to create a new account.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Friendv
Site Experience FeedbackNov 13, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle M
Site Experience FeedbackNov 13, 2026
A little confusing picking out what i needed for my hair and I was especially wanting heat protection which some products had and some didn't.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
im
Site Experience FeedbackNov 13, 2026
bad - for my birthday i'd like the gift, without being a member. + most importantly i think you should offer affordable shampoo BAR it is not sustainable not to have solid shamppos anylonger.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ENJAE
Site Experience FeedbackNov 13, 2026
Easy to navigate. This will be a perfect gift for my daughter!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
juno
Site Experience FeedbackNov 13, 2026
when I searched "curly" only 4 items in the curly line were presented, rather than showing me ALL of the options (of which there are more than 4). I had to go hunting with a more specific search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Love
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JLS
Site Experience FeedbackNov 13, 2026
site is not particularly user friendly. My past purchases were incomplete. hard to go from there to shop more and add to cart. also getting discounts and using 'points' hard to do - moving from section to section could use a lot of upgrading. products are great and worth the painful ordering process
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jodie B
Site Experience FeedbackNov 13, 2026
The website is lovely and the Holiday set I purchased is a great deal. I have used Aveda products on and off since the 80's. I currently live in a small town that does not have a salon carrying these products and appreciate the convenience of ordering directly from the company online. I actually drive to a town an hour and forty minutes away to have my hair cut and colored at an Aveda salon- the color, products and service are that good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacy F
Site Experience FeedbackNov 13, 2026
I had a positive experience with the Aveda website today. It was easy to use, and I love Aveda and its products. I didn’t encounter any issues during my visit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charro
Site Experience FeedbackNov 13, 2026
very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blair
Site Experience FeedbackNov 13, 2026
Chakra 3 for LIFE. I cannot live without it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I really like the body oil. I’ve been using it for a long time and I’m so happy with this product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I like it its very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cs
Site Experience FeedbackNov 13, 2026
Great experience and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Betsy
Site Experience FeedbackNov 13, 2026
I love Aveda products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy
Site Experience FeedbackNov 13, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mooranges
Site Experience FeedbackNov 13, 2026
I found i teasy to use and find things that I needed. It was easy to redeem points though I don't like having to click through all the levels - I would prefer to see everything up to my level of points on one page.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackNov 13, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deborah
Site Experience FeedbackNov 13, 2026
it wouldn't let me take off 15% with Welcome 15
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
paula
Site Experience FeedbackNov 13, 2026
website was slow
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Sam
Site Experience FeedbackNov 13, 2026
the website was good and helpful
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 13, 2026
Always an easy and pleasant experience ordering from the Aveda website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Takaly
Site Experience FeedbackNov 13, 2026
i had a few problems checking out
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Browneyes
Site Experience FeedbackNov 13, 2026
I absolutely love Aveda products. I buy the Body wash, lotion, shampoo and conditioner. I highly recommend Aveda products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackNov 13, 2026
Could not easily find hand cream
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MelB
Site Experience FeedbackNov 13, 2026
took too long to see how to apply welcome 15
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I really don’t think it’s fair that you have to pay to get your loyal program
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JG
Site Experience FeedbackNov 13, 2026
Easy to click around the website. Good description/details on products. I appreciated also the "How to use" section of each product, which helped with pairing with other products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiger1
Site Experience FeedbackNov 13, 2026
Well organized site. Easy for me to find what I was looking for. Prices are high, but fair for the quality of the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ME
Site Experience FeedbackNov 13, 2026
Love the products and site is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackNov 13, 2026
it was ery easy finding what i was looking for and quick checkout process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
curlygirl
Site Experience FeedbackNov 13, 2026
excellent assistance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EColo
Site Experience FeedbackNov 13, 2026
I find the site is slow but I get to where I want. Overall, I think the site is well organized and easy to browse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Face
Post-Delivery FeedbackNov 13, 2026
Great product and fast delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jens
Post-Delivery FeedbackNov 13, 2026
I didnt receive my complete order. No one can confirm when i will receive it. I only placed the order when i did because it was my birthday month.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 2
- Customer Support: 2
Online Shopper
Site Experience FeedbackNov 13, 2026
good easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mom
Site Experience FeedbackNov 13, 2026
easy and fun to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KEM
Site Experience FeedbackNov 13, 2026
Liked the products offered. I have used Aveda in the past but never ordered online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AlalaSam
Site Experience FeedbackNov 13, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Patty
Site Experience FeedbackNov 13, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Love this product I hate that I can’t buy the jumbo size anymore. I tried some of your other products at salons and this one is what makes my hair the best. The price is insane.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ty
Site Experience FeedbackNov 13, 2026
I have been using Aveda products for over 35 years and I'm still completely 100% satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenjen
Post-Delivery FeedbackNov 13, 2026
The spray nozzle on one of my products sprays ineffectivly. But the quality of the product is good. I would put base again in hopes my bottle is not defective.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 13, 2026
Prices are getting ridiculous
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9