Aveda Customer Reviews
Aveda holds a 9.1/10 overall rating and 1,406 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 84% |
 Neutral | 8% | 8% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 14% | 15% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 29,234
LG
Site Experience FeedbackNov 12, 2026
pretty good as always but couldn’t find older products i guess no longer offered? like the clove or red madder root conditioners. i really wish you guys came back with a deodorant i used to use decades ago from you guys
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ange
Site Experience FeedbackNov 12, 2026
All interactions with Aveda have always been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonkalaker
Site Experience FeedbackNov 12, 2026
easy to use, smooth effortless checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackNov 12, 2026
Seamless, ease of selection and straightforward navigation
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SheilaD
Site Experience FeedbackNov 12, 2026
The website purchase was fast and super easy. I love the payment options that I do not get in my salon. It makes it a great way to purchase the largest size product I love!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clare Blume
Site Experience FeedbackNov 12, 2026
blumeclare@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
sdl
Site Experience FeedbackNov 12, 2026
Very easy to find products that we use continuously. Can't get Aveda products at the salon we go to anymore
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nica
Site Experience FeedbackNov 12, 2026
Very few options available to choose from when using the rewards program.. But I love the products. Best in themarket.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
river
Post-Delivery FeedbackNov 12, 2026
I love your hard to hold hairspray; when I ordered it it was on backorder and I had to wait at least 2 weeks for it to be available. I am disappointed with wth product be causr the spray does not work unless I foght with it
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 12, 2026
I hope that I was able to use the 15% off for first time order as the site wouldn't let me put in WELCOME15. love the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackNov 12, 2026
i love aveda. i wish it were cheaper. its gotten so much more expensive since i began using aveda 22 years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Bring Back My Girl….Tourmaline !
Site Experience FeedbackNov 12, 2026
nodal.ernesto@gmail.com Always love Aveda for many years. I do wish they’d bring back some of their turbocharged tourmaline products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nada
Site Experience FeedbackNov 12, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BR17N
Site Experience FeedbackNov 12, 2026
Great products but frustrating not finding the items you need or sizes not available
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Laura
Site Experience FeedbackNov 12, 2026
When you click on the SEARCH Icon - it disappears if you do not arrow down immediately. Very touchy to engage the search. Everything else about the site works well.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Why are the tier 7 reward options so bad? I went to Antigua a few years ago using aveda points. Please reward loyal customers who spend a lot of money with a better reward.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
My total came to 94 and therefore I didn't get free samples - kind of crummy. I added more, but then also used a coupon and went below again. Also, the samples available were not of value to me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SazzyMe
Site Experience FeedbackNov 12, 2026
Website is clunky. No longer have the Pure Abundance Clay Conditioner which I really liked.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Arleen
Site Experience FeedbackNov 12, 2026
I wanted to see all the products in the gift offer for $68, but it wasn't clear what was included and the sizes, so I passed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
OlgaMB
Site Experience FeedbackNov 12, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJSmile
Site Experience FeedbackNov 12, 2026
Customer friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackNov 12, 2026
Easy to navigate and use my rewards.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
bjs
Site Experience FeedbackNov 12, 2026
Website is impressive but sometimes hard to toggle when checking the size of the product and then switching back to original screen. Also, the option to purchase the discounted gift bag should have been available prior to going to the final 'pay' screen. At first it seemed as though my purchase did not qualify and I was reluctant to advance to the pay screen without confirming I could purchase the additional gift bag. It all worked out in the end.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pprattroberts
Site Experience FeedbackNov 12, 2026
The website would be easier to use if you could click “grey” hair tab and recommended products populated. I love this line but was considering Oribe as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen S.
Site Experience FeedbackNov 12, 2026
I feel like the website or app has improved since last time I used it. It was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jac
Site Experience FeedbackNov 12, 2026
It was a good, easy to use website. I appreciate the reveiws listed below the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VP1
Site Experience FeedbackNov 12, 2026
I love Aveda products and miss the local store in Thousand Oaks. It is a bit overwhelming to shop the products online but the descriptions do help.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Deb
Site Experience FeedbackNov 12, 2026
I have used the Aveda skin and hair products for over 30 years. I haven’t found any that can compare.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackNov 12, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
I miss Aveda makeup line. The website is not easy to find exactly what your looking for. The only reason I keep buying Aveda now is for the foundation inner light cream. Once that's gone then I am gone. Everything is so expensive too.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackNov 12, 2026
great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Way to expensive
Site Experience FeedbackNov 12, 2026
website was ok, prices are terrible. searching for alternative products because of price.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackNov 12, 2026
GOOD experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 12, 2026
I tracked my order and saw that it was out for delivery and then later that day it was “not able to be delivered”. I was home all day. I tried to find out why it couldn’t be delivered , but could not get an answer online. Luckily it did arrive the next day.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 6
Lee
Site Experience FeedbackNov 12, 2026
The product speaks for itself. High quality. I thought it was a great set for Christmas gifts
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Robin G
Site Experience FeedbackNov 12, 2026
I have tryed to order 3 times in the past week. The site was not working for me.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bcc
Site Experience FeedbackNov 12, 2026
I have been using Aveda products for over 30 years, so I have not much more to say. I go to an Aveda salon, but sometimes I find it quicker to order from the Aveda website and have it delivered to my home, so the website works very well for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Website is easy to navigate, wish the prices weren’t so high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aveda Happy
Site Experience FeedbackNov 12, 2026
Aveda products Phenomemal quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
It’s fine
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Jen
Site Experience FeedbackNov 12, 2026
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maria
Site Experience FeedbackNov 12, 2026
Is very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mystique24
Site Experience FeedbackNov 12, 2026
Experience was good informative . I would like if you discontinue a product that it would be easily compared to the new product .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ems
Site Experience FeedbackNov 11, 2026
no problems with the website. easy to use. easy to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
niti
Site Experience FeedbackNov 11, 2026
niti pal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jian
Site Experience FeedbackNov 11, 2026
Ok experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LotsOfHair
Site Experience FeedbackNov 11, 2026
The experience was good. The mobile experience felt a bit messy though. Great products!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ellie
Site Experience FeedbackNov 11, 2026
I came to the site knowing what I want. I searched for it and found it immediately. I love the different pricing options available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10