Aveda Customer Reviews
Aveda holds a 9/10 overall rating and 1,404 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 9% | 9% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 14% | 15% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 29,200
Christian
Site Experience FeedbackNov 14, 2026
Unfortunately can’t purchase what I need and very surprised not many products for men
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
windsurfer
Site Experience FeedbackNov 14, 2026
like it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mthao
Site Experience FeedbackNov 14, 2026
Everyone at Aveda is also a so nice and welcoming. They’re always helpful and happy to give me samples!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Gigi
Site Experience FeedbackNov 14, 2026
Every thing was fine.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackNov 14, 2026
Easy to redeem awards. Easy to find products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda C.
Site Experience FeedbackNov 14, 2026
Website was easy to navigate and had quick loading of products. Checkout was very simple—even to clearly add on free samples and special offers. I felt this made the experience more authentic and honest…like I didn’t have to go hunting for the gifts with purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CRAIG
Site Experience FeedbackNov 14, 2026
Great products and pricing for the size. Could you expand the mens lines and firming options for the skin care? Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viv
Site Experience FeedbackNov 14, 2026
Online experience with website good. No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Life Long Aveda Customer
Site Experience FeedbackNov 14, 2026
Interaction was fine. But I am still upset over my points being stolen. I have been an Aveda customer for more than 30 years. Tried and true is what I used to think of Aveda. Now I don’t really trust you to honor and respect me as one of your long standing customers. I had originally been saving up for the trip, but then Covid happened and I didn’t end up spending my points on the trip. Instead I bought some lotions to give as gifts with some of my points. I still had MANY points left that had taken me years to earn. And then no one physically calls me from Aveda customer service to let me know they are arbitrarily changing the rules and now my points are expired. Before you zeroed my earnings out, you should have sent the remaining balance in gift certificates to be used at an Aveda salon. It is very sad to see such a reputable company after many years suddenly treat their prized life long customers so poorly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dan
Site Experience FeedbackNov 14, 2026
i had to hunt and peck to find my otem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Banana
Site Experience FeedbackNov 14, 2026
Website was easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Channy
Site Experience FeedbackNov 14, 2026
Appreciate the descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fran
Site Experience FeedbackNov 14, 2026
Aveda products are exceptional and well priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Savvy Shooper
Site Experience FeedbackNov 14, 2026
It was all good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kende
Site Experience FeedbackNov 14, 2026
I wish I could find the tulasara refresh aroma infusion. My bottle is almost gone. I seenit seems to no longer be available. I have migraines that are miserable, this scent was my go to when nothing else seemed to help.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
VectorRector
Site Experience FeedbackNov 14, 2026
I’ve been an Aveda fan for decades now. Always happy with their products. Easy and fast purchase.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Erin
Site Experience FeedbackNov 14, 2026
it was a mostly good experience. i couldn't switch my stylist's name to my current one so she could get credit, and that was frustrating
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 14, 2026
No problem
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 14, 2026
it was easy to redeem the points.
- Overall Rating: 10
- Would Shop Here Again: 4
- Likelihood To Recommend: 10
Xta
Site Experience FeedbackNov 14, 2026
Website was straightforward to use, product descriptions were great, checkout was quick and easy, and discounts were easy to apply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reddy
Site Experience FeedbackNov 14, 2026
my connection area was slow but good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Best product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joan
Site Experience FeedbackNov 14, 2026
Check out was easy and I had no problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara P
Site Experience FeedbackNov 14, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 14, 2026
Your product is great. I have no idea how to get to your customer service. Your delivery was good for nothing.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 7
Charlie
Site Experience FeedbackNov 14, 2026
Confusing site - hard to find the men's products, and total inability to access the points I have accumulated.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
kk
Site Experience FeedbackNov 14, 2026
awesome!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChiefJ
Site Experience FeedbackNov 14, 2026
It was fairly easy, website was easy to navigate, i found what i needed easily and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tatyana
Site Experience FeedbackNov 14, 2026
Today is my birthday, and I’ve added my birthday to my account, but I haven’t received the birthday gift code. I have a $90 order in my cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 14, 2026
easy on-line shopping experience. Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marktha
Site Experience FeedbackNov 14, 2026
Love Aveda and have been using this product since they opened love the website Very easy to find products that i like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harry
Site Experience FeedbackNov 14, 2026
I loved AVEDA products and so far It is the only brand that actually suited my hair properly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammysam
Site Experience FeedbackNov 14, 2026
Very easy to use. Found what I needed right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 14, 2026
The site is clunky and difficult to navigate. And slow to load.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Roh
Site Experience FeedbackNov 14, 2026
awesome!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
i checked the box to purchase the holiday special gift package but it was not added to my order at checkout. i am hoping i can get it when i go to the store
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nelly
Site Experience FeedbackNov 14, 2026
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gisele
Site Experience FeedbackNov 14, 2026
Great site and products however items in card disappeared if you stop shopping. When you check cart again for buying, the items are gone and you need to restart shopping and add coupon etc all over again
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gingi
Site Experience FeedbackNov 14, 2026
I have been using Aveda since the early 1990's. I feel using Aveda products, always makes me feel good. For me, Aveda best represents a positive experience doing everyday personal care.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lom2026
Site Experience FeedbackNov 14, 2026
The website is glitchy and slow
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Love my hair
Site Experience FeedbackNov 14, 2026
Fast and helpful. A discount code would have been helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TP
Site Experience FeedbackNov 14, 2026
I wanted to increase the number of Hand Relief lotion in my Subscribe & Save and wasn't able to do it. I first tried to ask in Chat but waited over 10 minutes with no response. Then I called and the representative put me on hold for 3 minutes and then said she could not make the change but had to transfer me to another person. I then waited on hold another 10 minutes with no response. I finally gave up, hung up, cancelled my subscription and then reentered a new one. Terrible service!
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mailyn M
Site Experience FeedbackNov 14, 2026
Love Z Spa and all Aveda
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonia
Site Experience FeedbackNov 14, 2026
Website is great works well, easy to find things.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
I was unable to claim my points on my purchase today, I attempted several times to points for a $10 credit toward my purchase but was not able to
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Good once I figured out how to add discount code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JPaz
Site Experience FeedbackNov 14, 2026
always disappointing to find a favorite product no longer available.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 14, 2026
all is good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10