Aveda Customer Reviews
Aveda holds a 9.1/10 overall rating and 1,405 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 84% |
 Neutral | 8% | 8% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 15% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 29,280
ems
Site Experience FeedbackNov 11, 2026
no problems with the website. easy to use. easy to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
niti
Site Experience FeedbackNov 11, 2026
niti pal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jian
Site Experience FeedbackNov 11, 2026
Ok experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LotsOfHair
Site Experience FeedbackNov 11, 2026
The experience was good. The mobile experience felt a bit messy though. Great products!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ellie
Site Experience FeedbackNov 11, 2026
I came to the site knowing what I want. I searched for it and found it immediately. I love the different pricing options available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MiMi
Site Experience FeedbackNov 11, 2026
Easy to Use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather E
Site Experience FeedbackNov 11, 2026
It was fine. Some products are priced too high though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 11, 2026
Had to review ingredients as it appears packaging has changed and product names have changed. A little confusing but I think I figured it out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Kim
Site Experience FeedbackNov 11, 2026
Ok but had a tough time getting back to my cart after looking at my reward points and birthday rewards.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mikki
Site Experience FeedbackNov 11, 2026
I was supposed to get a birthday gift. The information showed up that I was going to get a birthday gift and then I didn't see it anywhere else on the website and I did not receive it when I checked out.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Annica
Site Experience FeedbackNov 11, 2026
Great
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Juliana
Site Experience FeedbackNov 11, 2026
I completed an order, but the address was incorrect, so I had to cancel the order, wasn’t able to edit. But I lost my discount on reordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackNov 11, 2026
I saw an ad. I ended up on your website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pamelar
Site Experience FeedbackNov 11, 2026
i like the shop by collection as oppsed to having to search through all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Penny
Site Experience FeedbackNov 11, 2026
No problems placing my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sauya
Site Experience FeedbackNov 11, 2026
It was good. But too many pop-ups, I couldn’t find my last collected point to add.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robin S
Site Experience FeedbackNov 11, 2026
I almost didn’t see that I could get a complimentary pump with my 33oz order, I think it’s crazy it doesn’t automatically come with the pump!! A bottle of that size and price obviously needs a pump!!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Annie
Site Experience FeedbackNov 11, 2026
No feedback
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mom
Site Experience FeedbackNov 11, 2026
I wish there was more variety of travel sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
I really wanted to pick it up at a store, but it didn’t give me any stores in Birmingham Alabama so then I had to pay for shipping for eight dollars. I think I should’ve been able to pick it up in the store.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 11, 2026
when a product is out of stock, I wish there would be a 'Notify me' option
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bad Bejou
Site Experience FeedbackNov 11, 2026
It was easy to order on line! I hope my product arrives soon! I live Aveda products!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackNov 11, 2026
Love these products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Easy to purchase and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucy
Site Experience FeedbackNov 11, 2026
I was hoping to change my auto-ship on the Phomoliant to the refill with out the pump by just making the change myself. I needed to call and speak to a representative who had to cancel & then I needed start a new subscribe to save order. Your representative was very helpful in getting this taken care of.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Julie
Site Experience FeedbackNov 11, 2026
The website is fine, but I was unable to redeem my 15% off welcome code
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aveda Fun
Site Experience FeedbackNov 11, 2026
Great site easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Marisha91
Site Experience FeedbackNov 11, 2026
I like that it was easy to find a quick inexpensive gift and the option up top lead me straight to what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
sc
Site Experience FeedbackNov 11, 2026
some descriptions were the same for two different products More contrast and larger size print would help
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
sjs
Site Experience FeedbackNov 11, 2026
Website easy to use, never disappointed in product selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
donp40
Site Experience FeedbackNov 11, 2026
Easy to use website. Found products easily, ordered exact sizes I wanted. No shipping is nice! Happy Paypal available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LMM
Site Experience FeedbackNov 11, 2026
It was not intuitive how to get the hair promotion product--you should say you will be able to get this at check out (I kept looking for where to "add that to cart"
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackNov 11, 2026
I trust Aveda products to be good for my hair. My salon does not carry the scalp treatment products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Heidi
Site Experience FeedbackNov 11, 2026
Simple shopping on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KellyMac
Site Experience FeedbackNov 11, 2026
Easy to find products and sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chanel
Site Experience FeedbackNov 11, 2026
chanel
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
merri
Site Experience FeedbackNov 11, 2026
A little difficulty finding items
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MAC
Site Experience FeedbackNov 11, 2026
Great site and products. Thank you!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 11, 2026
I have used Aveda shampoo and other products for years and will continue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nic
Site Experience FeedbackNov 11, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackNov 11, 2026
Appreciate visuals / pictures of items for purchase. Clear descriptions. Highlighting scents helpful also. Price comparisons for discounts / value important.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate B
Site Experience FeedbackNov 11, 2026
Aveda.com is a great site and always easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
TAB
Site Experience FeedbackNov 11, 2026
All went well
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avedaizer
Site Experience FeedbackNov 11, 2026
Very easy use. Love the Aveda volumizing products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackNov 11, 2026
Great products online, sometimes website freezes or lags
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L
Site Experience FeedbackNov 11, 2026
Good experience. Easily found product and size desired. First time I tried to purchase with 15%off code, once I added the complimentary pump the code no longer worked so that was frustrating.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pau
Post-Delivery FeedbackNov 11, 2026
great products shipping over a week but free
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: N/A
MSC
Site Experience FeedbackNov 11, 2026
It was a bit slow and glitchy today. I haven’t encountered that before. For example at one point it told me it couldn’t add the conditioner to the cart because of an internal error.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Aveda Purchaser
Site Experience FeedbackNov 11, 2026
website was easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brenda
Site Experience FeedbackNov 11, 2026
It was self explanatory and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10