AutoPartsWay.ca Reviews - 161 Reviews - 8.7/10
AutoPartsWay.ca Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.3 /10 |
Ease of Finding | 8.3 /10 |
Checkout Satisfaction | 8.4 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.2 /10 |
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 57% | 43% |
Neutral | 32% | 37% |
Negative | 11% | 20% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.3 out of 10
Design of Site
Satisfaction with the look and design of the site
8.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.0 out of 10
Returns Process
Satisfaction with the returns process
6.4 out of 10
Recent Reviews for AutoPartsWay.ca
Showing 1 - 20 of 161
TJB
Site Experience Feedback
Jan 04, 2025
Not happy with the shipping arrangement why isn’t there a pick up location if the warehouse is based in Ontario. I would have been a lot happier if i could pick up sooner - being a mechanic I can’t wait for part to be delivered if I need them asap when cars break down and you need a part quickly how will you be able to fulfill my needs, I purchased from your website for the quality of parts but don’t like the fact I have to wait so long for delivery.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 02, 2025
It was difficult to find the right part, partly because my part had two versions for that model year. But also the website did not flag this and had errors - for example it said there were 4 items found but there were only two diplayed and no other page. Also when I entered part number some times webpage said it was for Audi TT and sometimes for Audi A4 so I was nervous to order. The online chat helped a lot as did the warehouse who checked VIN match but the whole process was not easy.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 31, 2024
Your site has less available products for my 2000 vw diesel beetle which I can understand but the fine Motul engine Oil is still readily available for all diesel VW 505 or 502 standard C3 vehicles so I’m disappointed. I will not likely shop here again after over 10 years on your site.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 28, 2024
The tip option is uncalled for , if you can not pay your staff a fair wage get out of the business. I have no idea where that money would go and what staff went above and beyond to help me?
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Sports Car Builder
Site Experience Feedback
Dec 23, 2024
Pleased to see the part I need. Sorry that authorization methods don't really work well with a landline phone so took several tries to authenticate.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jack
Site Experience Feedback
Dec 10, 2024
I was a little annoyed that the discount code did not work. I like navigating in the site. It would be nice if the description of the parts also included what the part is used for and where it is located on the vehicle.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jack
Post-Delivery Feedback
Dec 22, 2024
If there is no parts in a bin, don't advertise the parts on the root directory
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 10, 2024
Online tip is not good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Steve
Site Experience Feedback
Dec 04, 2024
Very pleased to be able to find this product at a FAIR price from a Canadian supplier. I will follow up after I receive the items.Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sweetie
Site Experience Feedback
Dec 03, 2024
Great web site, easy to navigate and prices are good. And they are Canadian!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David.
Post-Delivery Feedback
Nov 30, 2024
Great site to navigate to your vehicle parts, easy to get correct parts with good pictures of what your buying, saves getting wrong parts if you know what your looking for, Good payment and delivery options Used them a good number of times over the years with excellent results
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Stickysharp
Site Experience Feedback
Nov 07, 2024
We willl have to wait until this order is complete
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Stickysharp
Post-Delivery Feedback
Nov 29, 2024
parts came fast and in good condition but I have not installed them yet
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 28, 2024
thanks for being able to order on line
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 28, 2024
Good selection of parts at very reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 27, 2024
bon prix et bonne livraison site facile a utiliser
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
The clarity of the parts I was looking for was not great. The staff helped with that making it easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ric
Site Experience Feedback
Nov 18, 2024
Site worked well overall and was easy to navigate. There is a Tip line on the shopping cart check out. First time I have seen this on any site, and not sure whether I agree with that or not. However, I did decide to leave a Tip - the site would not let me, it kept saying "enter a valid number". I tried several ways to enter the tip but no luck. Went to zero and the transaction went through???
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ric
Post-Delivery Feedback
Nov 25, 2024
Very happy with my order and quality of parts.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
vchoucrallah
Post-Delivery Feedback
Nov 22, 2024
Very bad experience since a long time, shopping on a car parts website. Wrongful and misleading information on a part’s page. Customer service state that it’s an ordering error while making up weird comparisons by email. 0/10 experience and will be happy to share to anyone looking for parts to keep away from this company.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
Seems ok time will tell
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
Why am I paying for shipping insurance carrier should be responsible for A lot of parts descriptions were missing for my car so if the part is compatible Lots of options not in stock
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Posie
Site Experience Feedback
Nov 03, 2024
Idid have a charge on a credit Card on sept. 23, 2024 for the amount of $22.99. I don’t know what this was for and l would like to know. Thanks, Rose Lambe 709 277 4051.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »