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Ashley HomeStore Reviews - 4 Reviews - /10

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.

Ashley HomeStore Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Ashley HomeStore

Showing 1 - 4 of 4

Jose

Post-Delivery Feedback

Nov 16, 2024

great bead and great services

Fifi

Post-Delivery Feedback

Oct 23, 2024

It was a great experience. I would buy my furniture from Ashley again.

Chinam

Post-Delivery Feedback

Sep 24, 2024

I bought https://www.ashleyfurniture.com/p/aurelius-queen-upholstered-linen-platform-bed/B600005800.html and I was so excited because this is my first bed in my first home. I had the bed for maybe 2 months before the headboard wood on the right side broke while my baby was leaning against the headboard. The bed was along my wall but there was a little space in between and the headboard still broke in half. My baby was about 5 months at the time and it really made no sense. Me being a new mom, I never followed up because I had so much going on and I thought I could glue it fixed. This did not work and even till this day I have to stuff clothes and hard boxes in between the wood to keep the headboard up or to stop it from being on a heavy slant. The product just was not durable at all. And I would like a new one. Even tho it was a bad product. I do not care too much for a refund I just want a better product sent. And if this cannot occur I will take the refund.

Iza

Post-Delivery Feedback

Mar 09, 2024

I got a rug and just within few months it was all spooling threads and I contacted customer service to get it serviced but they refused and they didn’t even let it service for money I m disappointed will never purchase anything from here