American Musical Supply Customer Reviews
American Musical Supply holds a 9.6/10 overall rating based on 4,699 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 93% | 92% |
 Neutral | 4% | 3% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 91% |
Neutral | 7% | 7% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 23,083
Mike
Site Experience FeedbackJul 2, 2026
It is excellent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yana
Site Experience FeedbackJul 2, 2026
Buying was easy and no shipping was cool
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eddie D
Site Experience FeedbackJul 2, 2026
Easy to navigate and find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jslim the beatmaker
Site Experience FeedbackJul 2, 2026
I just wanted to see what was on sale and found something I needed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
D
Site Experience FeedbackJul 2, 2026
Awesome
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lefty
Site Experience FeedbackJul 2, 2026
Checkout kept hanging up and felt out of order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoppers
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Milkbean
Site Experience FeedbackJul 2, 2026
Everything went smooth with this purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigwitch
Post-Delivery FeedbackJul 2, 2026
Arrived on time in working order. No damage to the package. Free shipping and great prices. Will purchase all my musicial items from AMS..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mark
Site Experience FeedbackJul 2, 2026
Every thing went great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tryf
Site Experience FeedbackJul 2, 2026
Very easy and good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Vicky
Site Experience FeedbackJul 2, 2026
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamai
Site Experience FeedbackJul 2, 2026
Nice I love American music supply
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mdog
Site Experience FeedbackJul 2, 2026
They have a nice easy to use website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ted
Site Experience FeedbackJul 2, 2026
I. Love everything you do.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jack
Site Experience FeedbackJul 2, 2026
Gtrst
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alejo
Site Experience FeedbackJul 2, 2026
This is the most reliable and trustworthy audio and sound gear provider I have ever experienced. From the costumer service to the quality of the products and shipping times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nico3535
Site Experience FeedbackJul 2, 2026
Everything was smooth and fast, I love AMS been using you guys for 20 years plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Williedee
Site Experience FeedbackJul 2, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Peaches
Site Experience FeedbackJul 2, 2026
Responsiveness could be better. I had to tap proceed to checkout more than once before it registered a hit.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Bri
Site Experience FeedbackJul 2, 2026
Smooth as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Supe& Christina
Post-Delivery FeedbackJul 2, 2026
This site is the best for all your music wants and needs! Won't shop anywhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Monkz
Site Experience FeedbackJul 2, 2026
Great website , !
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Howeird
Site Experience FeedbackJul 2, 2026
Happy Man
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Activity
Site Experience FeedbackJul 2, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolf
Post-Delivery FeedbackJul 2, 2026
Fine experience from fine people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Aaron C
Post-Delivery FeedbackJul 2, 2026
The best around!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
caporio
Site Experience FeedbackJul 2, 2026
very good experience i bought a pair of headphones and some speakers last week also bought a mike and a ssl2 box
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 2, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miles
Site Experience FeedbackJul 2, 2026
The site is great, my shopping carts hold for weeks while i decide what to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aytraxsus
Post-Delivery FeedbackJul 2, 2026
Simple and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Billie
Site Experience FeedbackJul 2, 2026
Overall, I had a good experience using the website. It was easy to navigate, find products, and compare options. The only downside was that a few pages loaded a bit slowly, but overall the site was user-friendly and made shopping simple.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Samjazz5
Post-Delivery FeedbackJul 2, 2026
I'm satisfied
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
nate
Post-Delivery FeedbackJul 2, 2026
good support and ordering process. loved working with you all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
tha music king
Site Experience FeedbackJul 2, 2026
supper easy to use i will def. be back to get all my music need from here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackJul 2, 2026
Good interaction!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 2, 2026
Super easy. Fast. I love that you guys ship right away. Makes it so easy for musicians who have a budget get the instruments they need. Website is perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dj
Site Experience FeedbackJul 2, 2026
dj
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
SUDSY
Site Experience FeedbackJul 2, 2026
IT WAS GREAT.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KD
Site Experience FeedbackJul 2, 2026
Good overall experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Helly
Site Experience FeedbackJul 1, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lanyla
Site Experience FeedbackJul 1, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Litos
Site Experience FeedbackJul 1, 2026
I signed up with my email/phone because the website advertised $20 off a purchase for doing so. However, I never received the discount. I contacted customer service and was told it could take up to 24 hours, so I waited, but nothing ever came through. I followed up again and never received a response. This was frustrating because the offer is clearly advertised, but in my experience, it was not honored. It feels misleading to promote a discount to get people to sign up and then not actually provide it or respond when customers ask for help.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 1, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJul 1, 2026
Schecter Hellraiser C1FRS - I found on Facebook. Great marketing which informed me of an affordable way to purchase this guitar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa C
Site Experience FeedbackJul 1, 2026
Great process nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cwick
Post-Delivery FeedbackJul 1, 2026
They had what I wanted and at a great price, and the payment plan worked great for me. It was delivered on time and I knew what was going on with my guitar by being able to track it accurately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 1, 2026
Great and easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
VerseSanity
Site Experience FeedbackJul 1, 2026
Great experience everytime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Logan
Site Experience FeedbackJul 1, 2026
Easy to use website, crazy large inventory, and really good payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10