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1A Auto Parts Reviews - 12,002 Review - 9.1/10

Dec 4, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for 1A Auto Parts

Showing 1 - 20 of 12,002

Mau

Site Experience Feedback

Dec 02, 2024

Thanks

Pop

Site Experience Feedback

Dec 02, 2024

Process was easy and simple as always!!!!

OG

Site Experience Feedback

Dec 02, 2024

Like the choices quality brand looking forward to see how long Parts last

DEAN

Site Experience Feedback

Dec 02, 2024

HAD EXACTLY WHAT I NEEDED,

Dee

Site Experience Feedback

Dec 02, 2024

Everything Was Amazing , Very Helpful With Details Of Parts. Shipping Time Is Great As Well -ThankYou

🐻 Bear

Site Experience Feedback

Dec 02, 2024

I have no answers right now

Nate C.

Site Experience Feedback

Dec 02, 2024

I was very pleased with the purchase that I made today and the ones before. There was only one complaint I had and that was when my credit card did not go through on my last purchase on the website, but I got a hold of 1A auto customer service and they fix me right up. So other than that, I'd say they have a customer for life. Thank you 1A auto family for being awesome.!

Jake Fabbi

Site Experience Feedback

Dec 02, 2024

I liked how easy it was to find parts and there high quality parts that won’t break the bank

El bro

Site Experience Feedback

Dec 02, 2024

I always order my shocks on here cheap and good quality I’ve ordered around 14 pairs of shocks for my cars and my family’s cars nobody can beat there prices and there quality 100 percent recommend

Sias87

Site Experience Feedback

Dec 02, 2024

Great

Oly

Site Experience Feedback

Dec 02, 2024

Never had a problem with 1A. Easy to find. Good prices. Always fixed the problem. Good how to videos.

BigTex

Site Experience Feedback

Dec 02, 2024

1AAuto has a great check out process and great video tutorials for most parts they sell!

Cfrancois76

Site Experience Feedback

Dec 02, 2024

Always comes quickly and keeps me on the road.

cfrancois76

Site Experience Feedback

Dec 02, 2024

Need more parts!

Connor

Site Experience Feedback

Dec 02, 2024

It was good all around

DwayneM

Site Experience Feedback

Dec 02, 2024

Website is very easy to use.

Jared O’Neal

Site Experience Feedback

Dec 02, 2024

Easy and straight forward process!!

Jmm

Site Experience Feedback

Dec 02, 2024

Good selection of what lookt to be quality parts.

KClark

Site Experience Feedback

Dec 02, 2024

It was good finding the items I needed. For items I had questions about I received an email shortly with an answer. Nothing bad to say about the website.

GuzAutoMan

Site Experience Feedback

Dec 02, 2024

Set out to find a good part for a decent price that I needed ASAP. Other merchants couldn't come close to to what 1A Auto could. I'm getting what I need, by when I need it. 1A AUTO really came in clutch today. Thank You!