Online Shopper
Post-Delivery FeedbackAug 13, 2026
I would like to say that the products I purchased were of amazing quality and beautiful but the delivery and service at times were horrible. For this particular order, one chair came very pressed there was a visible gap in one chair, and the other chair didn't have the gap. When I reached out to the supervisor, I have been in contact with for a while now (since I've had so many delivery issues prior to this order), he promptly took care of it and offered a replacement. The only reason I actually purchased from ZGallerie again is because I had Z points from a large purchase I made at the end of May. Now the large purchase I made at the end of May was a disaster. Items are beautiful but to get the items to my house was a disaster. The first problem happened when FedEx decided to change my delivery address to an old address of mine. Items were delivered to the old address and if you've ever had to deal with FedEx, you know they don't answer their phone, and you have to go through hoops to talk to someone. The number of calls and hours I wasted to get FedEx to get the items from my old address to the new address (because someone in their warehouse decided to change the address on their own) was ridiculous. Was that Z Galleries' fault? No, however, they made a very very small attempt to help me in this situation and then gave me FedEx number and said figure it out yourself. After this whole debacle, came the delivery of the dining table. The table arrived with the base broken. They had to take that item back and send in a new item; the items arrived separately - the base came on one day and the tabletop came another - almost two months after ordering the table I finally had a table at home. I had to talk to numerous reps and supervisors to get everything situated - although they were very helpful - I wasted a lot of time. I told myself I would never order from ZGallerie again, but I had Z points and it was unfair for me to not use them - hence I ordered the dining room chairs - but that was another hassle with having to replace the items. Overall, as I said the items are beautiful but the service and the company as a whole - I don't know if I will ever do business with them again if I don't have Z points to use.