Victoria's Secret Reviews - 39,770 Review - 9.1/10
Victoria's Secret Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 77% |
Neutral | 13% | 14% |
Negative | 11% | 9% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.0 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 20 of 39,770
Online Shopper
Site Experience Feedback
Jan 21, 2025
Awesome 👌🏽
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marty
Site Experience Feedback
Jan 21, 2025
Love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ND
Site Experience Feedback
Jan 21, 2025
I liked the ease of use throughout this site. Especially the option to look up account details directly from the website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mich
Site Experience Feedback
Jan 21, 2025
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BabyBearHunter
Site Experience Feedback
Jan 11, 2025
I had a great shopping experience I love shopping the sales and getting the best deals on the products I love. I don’t shop anywhere else for my bras or panties, Just Victoria’s Secret !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BabyBearHunter
Post-Delivery Feedback
Jan 21, 2025
Great deals, great shipping, and great product. Wish there was more variety in my size but I’m happy with my order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cvill
Site Experience Feedback
Jan 21, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crela
Site Experience Feedback
Jan 21, 2025
Difficult connecting VS credit card without physical card.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Carolina
Site Experience Feedback
Jan 21, 2025
My experience was amazing I shopping at Victoria Secret , I love the discount price on some products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
Todo muy bueno
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Presley
Site Experience Feedback
Jan 21, 2025
Site is laid out well and all of the filters work great. Sales are exceptional and products are worth every penny.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
LuLu
Site Experience Feedback
Jan 21, 2025
I had 3 coupons and it would be nice if they could be redeemed easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kris
Site Experience Feedback
Jan 21, 2025
The site was wonderful, easy to use, I navigated mostly the sale selection which had some AMAZING deals. As I was checking out shipping cost was automatically applied which was great, it wasn’t last second added bumping up my cost from what I had expected which I loved. Overall a wonderful experience and I cannot wait to receive my items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
the sit would not take the 20% off code.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Letty
Site Experience Feedback
Jan 21, 2025
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kool-aid
Site Experience Feedback
Jan 21, 2025
Love shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Isabel
Site Experience Feedback
Jan 21, 2025
I love all the productos from Victoria se ret.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
many items were not available to pick up in store so opted for delivery which was not my first choice. however, the size and color I wanted was available online so if I wanted to continue with my purchase I had to choose delivery to my residence.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
MarĂa
Site Experience Feedback
Jan 21, 2025
My experience with Victoria’s Secret was great. I ordered what they had and loved it and I am continuing ordering some more stuff. Thank you very much. I wish we could get a free gift with an order that’s made. I think it will bring more customers to your company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »