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Victoria's Secret Reviews - 39,770 Review - 9.1/10

Jan 22, 2025
Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.

Victoria's Secret Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection8.8 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

13%14%

Negative

11%9%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.0 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Victoria's Secret

Showing 1 - 20 of 39,770

Online Shopper

Site Experience Feedback

Jan 21, 2025

Awesome 👌🏽

Online Shopper

Site Experience Feedback

Jan 21, 2025

good

Marty

Site Experience Feedback

Jan 21, 2025

Love it.

ND

Site Experience Feedback

Jan 21, 2025

I liked the ease of use throughout this site. Especially the option to look up account details directly from the website!

Mich

Site Experience Feedback

Jan 21, 2025

Good

Online Shopper

Site Experience Feedback

Jan 21, 2025

Easy

BabyBearHunter

Site Experience Feedback

Jan 11, 2025

I had a great shopping experience I love shopping the sales and getting the best deals on the products I love. I don’t shop anywhere else for my bras or panties, Just Victoria’s Secret !


Post-Delivery Feedback

Jan 21, 2025

Great deals, great shipping, and great product. Wish there was more variety in my size but I’m happy with my order.

Cvill

Site Experience Feedback

Jan 21, 2025

Great

Crela

Site Experience Feedback

Jan 21, 2025

Difficult connecting VS credit card without physical card.

Carolina

Site Experience Feedback

Jan 21, 2025

My experience was amazing I shopping at Victoria Secret , I love the discount price on some products

Online Shopper

Site Experience Feedback

Jan 21, 2025

Todo muy bueno

Presley

Site Experience Feedback

Jan 21, 2025

Site is laid out well and all of the filters work great. Sales are exceptional and products are worth every penny.

LuLu

Site Experience Feedback

Jan 21, 2025

I had 3 coupons and it would be nice if they could be redeemed easier.

Kris

Site Experience Feedback

Jan 21, 2025

The site was wonderful, easy to use, I navigated mostly the sale selection which had some AMAZING deals. As I was checking out shipping cost was automatically applied which was great, it wasn’t last second added bumping up my cost from what I had expected which I loved. Overall a wonderful experience and I cannot wait to receive my items.

Online Shopper

Site Experience Feedback

Jan 21, 2025

the sit would not take the 20% off code.

Letty

Site Experience Feedback

Jan 21, 2025

N/A

Kool-aid

Site Experience Feedback

Jan 21, 2025

Love shopping here

Isabel

Site Experience Feedback

Jan 21, 2025

I love all the productos from Victoria se ret.

Online Shopper

Site Experience Feedback

Jan 21, 2025

many items were not available to pick up in store so opted for delivery which was not my first choice. however, the size and color I wanted was available online so if I wanted to continue with my purchase I had to choose delivery to my residence.

MarĂ­a

Site Experience Feedback

Jan 21, 2025

My experience with Victoria’s Secret was great. I ordered what they had and loved it and I am continuing ordering some more stuff. Thank you very much. I wish we could get a free gift with an order that’s made. I think it will bring more customers to your company.