Venus Reviews - 31,008 Review - 9.1/10

Jan 23, 2025
Venus is an American online and catalog fashion retailer headquartered in Jacksonville, Florida. The company sells clothing, shoes, jewelry, and accessories for women. Venus is known for its swimwear and lingerie. The company is known for actively participating in charitable endeavors and community activities.

Venus Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

13%14%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Venus

Showing 1 - 20 of 31,008

Luna

Site Experience Feedback

Jan 21, 2025

I had a good experience interacting with this website. It was easy to navigate and all the information I needed to know about the products was there and helped me in my decision in what products to get.

Naicuca

Site Experience Feedback

Jan 21, 2025

Very good!

Online Shopper

Site Experience Feedback

Jan 21, 2025

I have done a lot of shopping here. Sorry to see the Venus credit card going away.

Lizzy

Site Experience Feedback

Jan 21, 2025

Excellent sale. I always love all my Venus purchases so I’m super excited to get my new clothes!

Online Shopper

Site Experience Feedback

Jan 21, 2025

Website was ok

Cookie

Site Experience Feedback

Jan 21, 2025

Every time you look at something you had to start over that was annoying

Lrdorffer

Site Experience Feedback

Jan 21, 2025

All good

Adaline

Site Experience Feedback

Jan 21, 2025

The website is easy to use and displays items nicely.

Gabby

Site Experience Feedback

Jan 21, 2025

Okay but I wanted to shop more items but I couldn't streamline the sections

Cheryl J

Site Experience Feedback

Jan 21, 2025

On Sale is the key word for this purchase

WomenarefromVenus

Site Experience Feedback

Jan 21, 2025

Great overall experience on the website. I do wish the filters worked better however. I noticed items would populate even with the filters applied and I was a little disappointed to click on an item for more details and it was not available in my size when I had the filters applied.

Dcon

Site Experience Feedback

Jan 21, 2025

Very user friendly which I appreciate because I am not that computer savvy. Was very easy.

Online Shopper

Site Experience Feedback

Jan 21, 2025

I come for the discounts

Stef W

Site Experience Feedback

Jan 21, 2025

Frustrated that I can't use Discover Card

Tee

Site Experience Feedback

Jan 21, 2025

Love using the website

Sharon

Site Experience Feedback

Jan 21, 2025

I’m Forever Venus lover

Cherieekristine

Site Experience Feedback

Jan 21, 2025

Cute clothes and a great sale today.

Laila

Site Experience Feedback

Jan 21, 2025

Great

Online Shopper

Site Experience Feedback

Jan 21, 2025

Decent but when look at pictures less making you scroll to get back to your place. Try to make pictures on same page so don’t have to click item and click back.

Lani

Site Experience Feedback

Jan 21, 2025

I like your clothes very much.