Timex Reviews - 14,564 Review - 8.6/10

Jan 21, 2025
The Timex online store offers more than 300 styles of watches. View 3D versions of their watches, find instruction booklets, and learn about the company's history.

Timex Rating

Rating
Overall Satisfaction8.6 /10
Would Shop Here Again8.4 /10
Likelihood to Recommend8.7 /10
Product Selection9.1 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.9 /10
Overall Satisfaction:
 

8.6out of 10


Would Shop Here Again:

 

8.4out of 10


Likelihood To Recommend:

 

8.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%80%

Neutral

15%13%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

7.4 out of 10

Recent Reviews for Timex

Showing 1 - 20 of 14,564

Online Shopper

Site Experience Feedback

Jan 20, 2025

Awesome so far…

Pizza boy

Site Experience Feedback

Jan 20, 2025

Good shopping experience.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Excellent website. Easy to use.

Luke

Site Experience Feedback

Jan 20, 2025

My overall shopping experience was extremely positive. The website is easy to navigate, and made it simple to find specific styles/preferences. I especially appreciated the amount of detail found in the specifications of each watch.

MC

Site Experience Feedback

Jan 20, 2025

Great looking watch and on sale convinced me now is the time to purchase

all

Site Experience Feedback

Jan 20, 2025

Love timex. - unknown why they didn't have a drop-down box for ironman watches

JB

Site Experience Feedback

Jan 20, 2025

It took me about an hour to find what I wanted. It was nice to find just what I was looking for so fast.

HP

Site Experience Feedback

Jan 20, 2025

Excellent easy purchase

Zeke

Site Experience Feedback

Jan 20, 2025

When I shopped last week, I was given an introductory discount code “Hello-zzdnfa” but I didn’t buy anything then. The code didn’t apply this time when I did purchase.

Bling queen

Site Experience Feedback

Jan 20, 2025

Seamless purchasing--clean interface and easy to check out

Will

Site Experience Feedback

Jan 20, 2025

We’ll see! The watch looks nice! Very easy to purchase and use discount code

LostinTime70

Site Experience Feedback

Jan 20, 2025

Clean and easy to navigate website. Checkout was great especially since you can use the Shop app/service.

Sheik

Site Experience Feedback

Jan 20, 2025

Good

Liz

Site Experience Feedback

Jan 20, 2025

Easy to use website, no issues

GPD

Site Experience Feedback

Jan 20, 2025

I wanted to replace my old Timex expedition with velcro strap.

meathead

Site Experience Feedback

Jan 20, 2025

very easy to navigate.

Janet

Site Experience Feedback

Jan 20, 2025

more of selection in low price range

Satisfied customer

Site Experience Feedback

Jan 20, 2025

Easy tranaction

Phil

Site Experience Feedback

Jan 20, 2025

Very good

MD

Site Experience Feedback

Jan 20, 2025

Quick and seamless!