SmartPak Equine Reviews - 12,990 Review - 9.5/10
2023
Platinum
Circle of
Excellence
13 years
SmartPak Equine Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 88% | 87% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Recent Reviews for SmartPak Equine
Showing 1 - 20 of 12,990
Alex
Post-Delivery Feedback
Jan 20, 2025
Items always arrive late. Takes forever to receive products.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 6
- Full ratings for this review »
Satisfied
Site Experience Feedback
Jan 20, 2025
The website is easy to use and has a good selection.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Aspyn
Site Experience Feedback
Jan 20, 2025
reasonable pricing and easy to work with. it did take me a while to figure out how to make my own smartpak though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Jan 20, 2025
My friend gave me these treats for my Mare that is over weight and can't have sugar. Great find!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lincoln and Daisy
Site Experience Feedback
Jan 20, 2025
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Denise
Site Experience Feedback
Jan 20, 2025
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jess
Site Experience Feedback
Jan 20, 2025
Shopping for breeches which was easy to filter and find what I wanted. I wish there were more options.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 20, 2025
I haven’t tried the products purchased yet and will need a bit of time to see how he does.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lu
Site Experience Feedback
Jan 20, 2025
It was very easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
I like the very clear break down of what is in each bag
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 20, 2025
Ordered a bit first one was too small. They were helpful and considerate in the exchange process.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Suzy
Post-Delivery Feedback
Jan 20, 2025
Customer service was very helpful when my original shipment was lost.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SGS
Site Experience Feedback
Jan 20, 2025
I appreciate the ease of use and the superb costomer service when needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Corinne
Site Experience Feedback
Jan 20, 2025
I have bought Smartpaks in the past and I love it how it helped my horse and the convenience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Missy
Site Experience Feedback
Jan 20, 2025
This experience, as well as every experience I've had with Smart-Pak has been positive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JP
Site Experience Feedback
Jan 20, 2025
I had a good experience and thought the price was reasonable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Vannah
Site Experience Feedback
Jan 20, 2025
As always very easy to use. Found exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geanne
Site Experience Feedback
Jan 20, 2025
easy to use. easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
luv2rack
Post-Delivery Feedback
Jan 20, 2025
Sainfoin is an excellent forage for horses. It is an internal parasite killer as well as being very easily digestible. My horses love it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tascha71
Site Experience Feedback
Jan 20, 2025
I needed a 1st aid kit for my horses and I found an appropriate kit right away on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »