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SmartPak Equine Reviews - 12,990 Review - 9.5/10

Jan 21, 2025
SmartPak Equine is an online store for horse riders that offers customized supplement programs, as well as rider and horse gears. SmartPak Equine has been awarded the Bizrate Circle of Excellence award seven years in a row.
Circle of Excellence - SmartPak Equine

2023
Platinum

Circle of
Excellence

13 years

SmartPak Equine Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%87%

Neutral

9%9%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

9.2 out of 10

Recent Reviews for SmartPak Equine

Showing 1 - 20 of 12,990

Alex

Post-Delivery Feedback

Jan 20, 2025

Items always arrive late. Takes forever to receive products.

Satisfied

Site Experience Feedback

Jan 20, 2025

The website is easy to use and has a good selection.

Aspyn

Site Experience Feedback

Jan 20, 2025

reasonable pricing and easy to work with. it did take me a while to figure out how to make my own smartpak though.

Deb

Site Experience Feedback

Jan 20, 2025

My friend gave me these treats for my Mare that is over weight and can't have sugar. Great find!!

Lincoln and Daisy

Site Experience Feedback

Jan 20, 2025

Good experience

Denise

Site Experience Feedback

Jan 20, 2025

N/A

Jess

Site Experience Feedback

Jan 20, 2025

Shopping for breeches which was easy to filter and find what I wanted. I wish there were more options.

Online Shopper

Post-Delivery Feedback

Jan 20, 2025

I haven’t tried the products purchased yet and will need a bit of time to see how he does.

Lu

Site Experience Feedback

Jan 20, 2025

It was very easy!!

Online Shopper

Site Experience Feedback

Jan 20, 2025

I like the very clear break down of what is in each bag

Online Shopper

Post-Delivery Feedback

Jan 20, 2025

Ordered a bit first one was too small. They were helpful and considerate in the exchange process.

Suzy

Post-Delivery Feedback

Jan 20, 2025

Customer service was very helpful when my original shipment was lost.

SGS

Site Experience Feedback

Jan 20, 2025

I appreciate the ease of use and the superb costomer service when needed

Corinne

Site Experience Feedback

Jan 20, 2025

I have bought Smartpaks in the past and I love it how it helped my horse and the convenience.

Missy

Site Experience Feedback

Jan 20, 2025

This experience, as well as every experience I've had with Smart-Pak has been positive.

JP

Site Experience Feedback

Jan 20, 2025

I had a good experience and thought the price was reasonable.

Vannah

Site Experience Feedback

Jan 20, 2025

As always very easy to use. Found exactly what I needed.

Geanne

Site Experience Feedback

Jan 20, 2025

easy to use. easy to buy

luv2rack

Post-Delivery Feedback

Jan 20, 2025

Sainfoin is an excellent forage for horses. It is an internal parasite killer as well as being very easily digestible. My horses love it!

Tascha71

Site Experience Feedback

Jan 20, 2025

I needed a 1st aid kit for my horses and I found an appropriate kit right away on the website.