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Scuba.com Reviews - 1,265 Review - 9.1/10

Jan 21, 2025
Scuba.com is proud to be known as one of the world's leading suppliers of all brand-name scuba dive and snorkel gear at low discount prices.
Circle of Excellence - Scuba.com

2021
Winner

Circle of
Excellence

10 years

Scuba.com Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%82%

Neutral

11%11%

Negative

4%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.5 out of 10

Recent Reviews for Scuba.com

Showing 1 - 20 of 1,265

B

Site Experience Feedback

Jan 20, 2025

Easy to shop and pay, good customer service, good prices.

Nicole P.

Site Experience Feedback

Jan 20, 2025

nice selection of scuba gear and wetsuits, only place I was able to get the wetsuit, and sharkskin size I need.

dannyboy

Site Experience Feedback

Jan 20, 2025

This was a very nice interaction and very easy

Poco

Site Experience Feedback

Jan 02, 2025

Website is easy to navigate. Product information is useful and relevant.


Post-Delivery Feedback

Jan 20, 2025

Customer service was courteous and knowledgeable. Provided assistance efficiently.

nikki89

Site Experience Feedback

Dec 01, 2024

Very good experience and easy to navigate


Post-Delivery Feedback

Jan 20, 2025

I received no information about the status of my order and it was extremely delayed. I missed using my new gear for a liveaborad dive trip.

feedback

Post-Delivery Feedback

Jan 19, 2025

The wetsuit I purchased, I was able to try on at my local dive shop. After trying on several brands/sizes over a couple of weeks and comparing prices, the one I selected was $50 less on Scuba.com than the local dive shop, which could not lower their price. Selection of the suit was easy and free shipping was included. The expected delivery date was met and although I knew when it was delivered, I was also notified.

Great company

Site Experience Feedback

Jan 19, 2025

Keep yup the good work!

Heathssu

Site Experience Feedback

Jan 12, 2025

It was hard to find where to enter the coupon code. It could be more prominent. The size charts are essential because the sizes are all over the place!


Post-Delivery Feedback

Jan 19, 2025

The product delivered was NOT what I ordered and customer service is CLOSED on Saturday so there was no way for me to find resolution before flying out on a scuba trip early Sunday morning. The fins I received are NOT the fins I ordered! But I am taking them and using them in order to have fins. I'll have to resolve this when I get home. But to not be open on Saturdays is a horrible business model.

Mugzzzee

Site Experience Feedback

Jan 18, 2025

The website is easy to navigate. The product selection is excellent.

David

Site Experience Feedback

Jan 18, 2025

Experience was good. Comparison between two dive computers was a little tough, and I ended up going outside the website to see the differences.

sergiozztop

Site Experience Feedback

Jan 09, 2025

I tried to buy 3 times through PayPal, and I couldn't. The bank debited the money for the PayPal transaction, via chat, they told me that the order didn't go through. I have to call the bank today. Then I entered the Billings address again and the shipping address came up, but I specified that they weren't the same. 2 days to be able to buy a water shirt, it was too much, today was the last attempt, if I couldn't, I would go somewhere else. Greetings to all


Post-Delivery Feedback

Jan 18, 2025

3 days trying to buy yours products via PayPal

Mike

Site Experience Feedback

Jan 18, 2025

It was great 5 mil wetsuit. Used the size calculator.

Sparky

Site Experience Feedback

Jan 12, 2025

It was a straightforward online purchase. Survey was a little pushy but optional. I don't like filling these out before the item is delivered, but I'm looking forward to the purchase. Can't beat the price.

Mork

Site Experience Feedback

Jan 17, 2025

Great sale

photodiver

Site Experience Feedback

Jan 17, 2025

Shopping experience was fast and easy, with up front pricing and no hidden fees.

joe

Site Experience Feedback

Jan 17, 2025

Very good service and quality

Leo

Site Experience Feedback

Jan 17, 2025

During checkout using apple pay, I selected 2 day delivery but once paid it reverted to ground shipping. Otherwise the order went well.

OD

Site Experience Feedback

Jan 17, 2025

Quick and efficient. Excellent quality

k.

Post-Delivery Feedback

Jan 17, 2025

said that it was delivered on the website, but UPS hadn't picked it up yet - disconnect between Scuba.com site and UPS

bbbbob

Site Experience Feedback

Jan 15, 2025

Very good selection and a good website for ordering. When I have had to call, it has been a good experience. I’ve only had one return out of years and years of using scuba.com and the predecessor company. And the return was handled promptly.