Scuba.com Reviews - 1,265 Review - 9.1/10
2021
Winner
Circle of
Excellence
10 years
Scuba.com Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.8 /10 |
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 82% |
Neutral | 11% | 11% |
Negative | 4% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Recent Reviews for Scuba.com
Showing 1 - 20 of 1,265
B
Site Experience Feedback
Jan 20, 2025
Easy to shop and pay, good customer service, good prices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Nicole P.
Site Experience Feedback
Jan 20, 2025
nice selection of scuba gear and wetsuits, only place I was able to get the wetsuit, and sharkskin size I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dannyboy
Site Experience Feedback
Jan 20, 2025
This was a very nice interaction and very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Poco
Site Experience Feedback
Jan 02, 2025
Website is easy to navigate. Product information is useful and relevant.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Poco
Post-Delivery Feedback
Jan 20, 2025
Customer service was courteous and knowledgeable. Provided assistance efficiently.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
nikki89
Site Experience Feedback
Dec 01, 2024
Very good experience and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nikki89
Post-Delivery Feedback
Jan 20, 2025
I received no information about the status of my order and it was extremely delayed. I missed using my new gear for a liveaborad dive trip.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 2
- Customer Support: 4
- Full ratings for this review »
feedback
Post-Delivery Feedback
Jan 19, 2025
The wetsuit I purchased, I was able to try on at my local dive shop. After trying on several brands/sizes over a couple of weeks and comparing prices, the one I selected was $50 less on Scuba.com than the local dive shop, which could not lower their price. Selection of the suit was easy and free shipping was included. The expected delivery date was met and although I knew when it was delivered, I was also notified.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Great company
Site Experience Feedback
Jan 19, 2025
Keep yup the good work!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Heathssu
Site Experience Feedback
Jan 12, 2025
It was hard to find where to enter the coupon code. It could be more prominent. The size charts are essential because the sizes are all over the place!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heathssu
Post-Delivery Feedback
Jan 19, 2025
The product delivered was NOT what I ordered and customer service is CLOSED on Saturday so there was no way for me to find resolution before flying out on a scuba trip early Sunday morning. The fins I received are NOT the fins I ordered! But I am taking them and using them in order to have fins. I'll have to resolve this when I get home. But to not be open on Saturdays is a horrible business model.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
Mugzzzee
Site Experience Feedback
Jan 18, 2025
The website is easy to navigate. The product selection is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David
Site Experience Feedback
Jan 18, 2025
Experience was good. Comparison between two dive computers was a little tough, and I ended up going outside the website to see the differences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sergiozztop
Site Experience Feedback
Jan 09, 2025
I tried to buy 3 times through PayPal, and I couldn't. The bank debited the money for the PayPal transaction, via chat, they told me that the order didn't go through. I have to call the bank today. Then I entered the Billings address again and the shipping address came up, but I specified that they weren't the same. 2 days to be able to buy a water shirt, it was too much, today was the last attempt, if I couldn't, I would go somewhere else. Greetings to all
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 4
- Full ratings for this review »
sergiozztop
Post-Delivery Feedback
Jan 18, 2025
3 days trying to buy yours products via PayPal
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Jan 18, 2025
It was great 5 mil wetsuit. Used the size calculator.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sparky
Site Experience Feedback
Jan 12, 2025
It was a straightforward online purchase. Survey was a little pushy but optional. I don't like filling these out before the item is delivered, but I'm looking forward to the purchase. Can't beat the price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mork
Site Experience Feedback
Jan 17, 2025
Great sale
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
photodiver
Site Experience Feedback
Jan 17, 2025
Shopping experience was fast and easy, with up front pricing and no hidden fees.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joe
Site Experience Feedback
Jan 17, 2025
Very good service and quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leo
Site Experience Feedback
Jan 17, 2025
During checkout using apple pay, I selected 2 day delivery but once paid it reverted to ground shipping. Otherwise the order went well.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
OD
Site Experience Feedback
Jan 17, 2025
Quick and efficient. Excellent quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
k.
Post-Delivery Feedback
Jan 17, 2025
said that it was delivered on the website, but UPS hadn't picked it up yet - disconnect between Scuba.com site and UPS
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 10
- Full ratings for this review »
bbbbob
Site Experience Feedback
Jan 15, 2025
Very good selection and a good website for ordering. When I have had to call, it has been a good experience. I’ve only had one return out of years and years of using scuba.com and the predecessor company. And the return was handled promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »