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Pfaltzgraff Reviews - 10,178 Review - 9.3/10

Jan 21, 2025
Pfaltzgraff is an American kitchenware brand of dinnerware, serveware, drinkware and flatware. The company started as a modest-sized pottery shop that produced simple earthenware, salt-glazed stoneware crocks, and even flower pots.
Circle of Excellence - Pfaltzgraff

2023
Winner

Circle of
Excellence

4 years

Pfaltzgraff Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%88%

Neutral

9%8%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.1 out of 10

Recent Reviews for Pfaltzgraff

Showing 1 - 20 of 10,178

Sheri

Post-Delivery Feedback

Jan 19, 2025

It was a great experience, no issues.

Long time customer

Post-Delivery Feedback

Jan 19, 2025

I have always loved my pfaltzgraff & was pleased to see these large soup/cereal bowls and add them to my set (which I've had & added to for over 40 years) They do last.This shipment arrived very quickly & well packaged. Thank you !

Fritz

Site Experience Feedback

Jan 19, 2025

Love this website

Online Shopper

Post-Delivery Feedback

Jan 19, 2025

Juniper colors are not the same as the original Juniper bought in 1980s ...very disappointed

Linda

Site Experience Feedback

Jan 19, 2025

Disappointed with shipping charge. Otherwise, all is good.

MM

Site Experience Feedback

Jan 19, 2025

checkout was difficult until I proceeded as a Guest!

Online Shopper

Post-Delivery Feedback

Jan 19, 2025

Excellent

Marie

Site Experience Feedback

Jan 19, 2025

Good

Diana

Post-Delivery Feedback

Jan 19, 2025

I placed partial orders for my Poppies collection that broke during a recent move . Although I am still awaiting an email from Pfaltzgraff so I can place an additional order of spaghetti/salad plates.

Diana

Site Experience Feedback

Jan 19, 2025

I have a good deal of Villa Della Luna dishware and was refreshing my items. I knew what I wanted and it was easy to find what I needed.

Tude

Site Experience Feedback

Jan 19, 2025

I had no issues.

Sondi

Site Experience Feedback

Jan 19, 2025

Easily found what I was looking for. Price was very reasonable. Checkout quick and easy

Mac

Site Experience Feedback

Jan 19, 2025

this was my first time on your website. I ordered a set of 4 dinner dishes in the Village pattern. I was hoping to have other options of serving pieces to ordered. Was disappointed that the Village pattern had limited choices.

Lolly

Site Experience Feedback

Jan 19, 2025

Quick and easy!

Online Shopper

Site Experience Feedback

Jan 19, 2025

It’s hard to answer all these questions because the items have not been delivered yet.

B

Site Experience Feedback

Jan 19, 2025

Easy to navigate

CAROL

Post-Delivery Feedback

Jan 19, 2025

I like the quality of the dishes and the subtle, pretty design of the Filigree pattern. The price was right too.

Online Shopper

Post-Delivery Feedback

Jan 19, 2025

I received a chipped soup bowl...would have cost more to mail it back then it was worth...purchased another gift and using it for myself..I love the the Winterberry items...

Site navigation trouble

Site Experience Feedback

Jan 19, 2025

Great - only had trouble scrolling to the end of the sale section

Online Shopper

Site Experience Feedback

Jan 19, 2025

I’m happy