Paper Source Reviews - 467 Reviews - 8.9/10
Paper Source Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 8.8 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 82% | 80% |
Neutral | 13% | 15% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Paper Source
Showing 1 - 20 of 467
KWR
Site Experience Feedback
Jan 21, 2025
Great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
love the calendar design
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
gantosz
Site Experience Feedback
Jan 11, 2025
I intended to purchase only a new address book, but the extensive range of products was too enticing! I ended up buying a couple of gag gifts, in addition to actual gifts for friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gantosz
Post-Delivery Feedback
Jan 20, 2025
Paper source offers unique and high quality products and are associated with Barne and Nobles, a company I trust.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
It was decent maybe a better view of items
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
ViolinVA
Site Experience Feedback
Jan 19, 2025
The website was clear and the search was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 08, 2025
Paper Source site was wonderful. Just wish Ihad a locationcloser
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
JD
Site Experience Feedback
Jan 16, 2025
Lovely experience, only criticism is that the site takes a bit long to respond when you hit next page and you can’t tell if it was clicked.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 15, 2025
check out was unresponsive. It would not take the verification code. I had to return to site 48 hours later before it would go through
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Ash
Site Experience Feedback
Jan 14, 2025
I've always had trouble finding the option to pick up in store. It's not intuitive and makes it very difficult to shop, as I'd prefer to pick up in store but don't have time to drive and shop around. I'd like to know the product is waiting for me to pick up rather than spend $7 on shipping.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Creative card maker
Site Experience Feedback
Jan 01, 2025
I love Paper Source and have been buying items from the paper bar for years, because of all the colors and selections of paper, envelopes and cards. I hand make all my greeting cards and do other projects with paper. However, the past approximately 2 years I’ve noticed the selection getting smaller and smaller and it is very difficult to find what I want. I have 2 stores in my area that I go to and have found a lot of the bins are empty and I can’t find what I want, online either. Everyone loves my cards and I love creating them, but if I can’t find what I need to make them, I’ll be forced to stop. I don’t know of any other place I can get top quality paper products like yours. Paper Source is one of my favorite stores and I enjoy just going there even when I don’t need a thing. Please keep the Paper Bar open and well stocked.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Creative card maker
Post-Delivery Feedback
Jan 14, 2025
I have been buying items from the paper bar for many years and always found the selection excellent. However, in the last year+, the selection has gotten so small, I rarely find what I’m looking for. But I will continue to buy what I can because Paper Source is the only place that offers quality products and selection like in your paper bar, even with the diminished selection.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cg
Site Experience Feedback
Jan 13, 2025
LOVE the Valentine’s Day items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 13, 2025
it was all good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Site Experience Feedback
Jan 12, 2025
website was colorful and easy to use although I was never able to go to PayPal.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joanie
Site Experience Feedback
Jan 12, 2025
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
julia
Site Experience Feedback
Jan 10, 2025
love the quality and selection of calendars! but feel like there should be a discount on them now that it's after the new year.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jen
Site Experience Feedback
Jan 10, 2025
Here to buy their Big Calendar that I love and thrilled that they have come out with a 12 month calendar instead of the 18-month.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Ellie
Site Experience Feedback
Jan 10, 2025
Me overall interaction with the website is generally very positive. It was easy to navigate, I found what I was looking for quickly, and could check-out with minimal problems. The design work is generally pleasant and fun to scroll. The main pages were a bit busy having so much that it goes below the fold makes some pages hard to track with. There was also a bug in adding my product to cart, I had to try a few times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian W
Site Experience Feedback
Jan 10, 2025
A little difficulty when using a different address for billing and shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Andrew
Site Experience Feedback
Jan 09, 2025
This is my 3rd time ordering from PS. It was SO easy to come back and add more invitations. Here is a tip - get all your addresses in here that you can for all cards (holiday, wedding, etc). That will make it easy for you to execute addresses. If you do not have people already in your contact list then use the upload feature. Then they are there for next time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 09, 2025
The experience was good. The products are always wonderful. If I could afford it I would buy many things! Shipping charges are always a little painful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »