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Paper Source Reviews - 467 Reviews - 8.9/10

Jan 23, 2025
Paper Source is a premier paperie and online retailer offering a unique selection of fine and artisanal papers, invitations and announcements, personalized and distinctive gifts, gift wrap, greeting cards, custom stamps, and a custom collection of envelop

Paper Source Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection8.8 /10
Ease of Finding8.8 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery8.9 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%80%

Neutral

13%15%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Paper Source

Showing 1 - 20 of 467

KWR

Site Experience Feedback

Jan 21, 2025

Great!

Online Shopper

Site Experience Feedback

Jan 20, 2025

love the calendar design

gantosz

Site Experience Feedback

Jan 11, 2025

I intended to purchase only a new address book, but the extensive range of products was too enticing! I ended up buying a couple of gag gifts, in addition to actual gifts for friends.


Post-Delivery Feedback

Jan 20, 2025

Paper source offers unique and high quality products and are associated with Barne and Nobles, a company I trust.

Online Shopper

Site Experience Feedback

Jan 19, 2025

It was decent maybe a better view of items

ViolinVA

Site Experience Feedback

Jan 19, 2025

The website was clear and the search was easy

Online Shopper

Site Experience Feedback

Jan 08, 2025

Paper Source site was wonderful. Just wish Ihad a locationcloser

JD

Site Experience Feedback

Jan 16, 2025

Lovely experience, only criticism is that the site takes a bit long to respond when you hit next page and you can’t tell if it was clicked.

Online Shopper

Site Experience Feedback

Jan 15, 2025

check out was unresponsive. It would not take the verification code. I had to return to site 48 hours later before it would go through

Ash

Site Experience Feedback

Jan 14, 2025

I've always had trouble finding the option to pick up in store. It's not intuitive and makes it very difficult to shop, as I'd prefer to pick up in store but don't have time to drive and shop around. I'd like to know the product is waiting for me to pick up rather than spend $7 on shipping.

Creative card maker

Site Experience Feedback

Jan 01, 2025

I love Paper Source and have been buying items from the paper bar for years, because of all the colors and selections of paper, envelopes and cards. I hand make all my greeting cards and do other projects with paper. However, the past approximately 2 years I’ve noticed the selection getting smaller and smaller and it is very difficult to find what I want. I have 2 stores in my area that I go to and have found a lot of the bins are empty and I can’t find what I want, online either. Everyone loves my cards and I love creating them, but if I can’t find what I need to make them, I’ll be forced to stop. I don’t know of any other place I can get top quality paper products like yours. Paper Source is one of my favorite stores and I enjoy just going there even when I don’t need a thing. Please keep the Paper Bar open and well stocked.


Post-Delivery Feedback

Jan 14, 2025

I have been buying items from the paper bar for many years and always found the selection excellent. However, in the last year+, the selection has gotten so small, I rarely find what I’m looking for. But I will continue to buy what I can because Paper Source is the only place that offers quality products and selection like in your paper bar, even with the diminished selection.

Cg

Site Experience Feedback

Jan 13, 2025

LOVE the Valentine’s Day items!

Online Shopper

Site Experience Feedback

Jan 13, 2025

it was all good.

Cindy

Site Experience Feedback

Jan 12, 2025

website was colorful and easy to use although I was never able to go to PayPal.

Joanie

Site Experience Feedback

Jan 12, 2025

Good experience

julia

Site Experience Feedback

Jan 10, 2025

love the quality and selection of calendars! but feel like there should be a discount on them now that it's after the new year.

Jen

Site Experience Feedback

Jan 10, 2025

Here to buy their Big Calendar that I love and thrilled that they have come out with a 12 month calendar instead of the 18-month.

Ellie

Site Experience Feedback

Jan 10, 2025

Me overall interaction with the website is generally very positive. It was easy to navigate, I found what I was looking for quickly, and could check-out with minimal problems. The design work is generally pleasant and fun to scroll. The main pages were a bit busy having so much that it goes below the fold makes some pages hard to track with. There was also a bug in adding my product to cart, I had to try a few times.

Brian W

Site Experience Feedback

Jan 10, 2025

A little difficulty when using a different address for billing and shipping

Andrew

Site Experience Feedback

Jan 09, 2025

This is my 3rd time ordering from PS. It was SO easy to come back and add more invitations. Here is a tip - get all your addresses in here that you can for all cards (holiday, wedding, etc). That will make it easy for you to execute addresses. If you do not have people already in your contact list then use the upload feature. Then they are there for next time.

Online Shopper

Site Experience Feedback

Jan 09, 2025

The experience was good. The products are always wonderful. If I could afford it I would buy many things! Shipping charges are always a little painful!