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Lab Series Reviews - 1,322 Review - 9.0/10

Jan 22, 2025
Lab Series launched in 1987 with a LAB dedicated exclusively to understanding men's physiology and unique skin needs. With over 30 years of research and development, LAB SERIES has created high-performance solutions with technology and active ingredients to work with men's skin. Science is the cornerstone of LAB SERIES today; continuous research and development, designed for men and tested on men to improve the look and feel of skin.

Lab Series Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.2 /10
Product Selection9.0 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%81%

Neutral

15%16%

Negative

6%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Lab Series

Showing 1 - 20 of 1,322

Eduart

Site Experience Feedback

Jan 20, 2025

It deleted my order when I signed in. Had to start again. After that, it was fast and easy. I love the products, have used them for years.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Easy to navigate and locate items if interest

Simon

Site Experience Feedback

Jan 20, 2025

It was totally great and I am excited to explore more products to promote my skin status.

Oliver

Site Experience Feedback

Jan 19, 2025

Site slow to respond, products presented effectively

Nick

Site Experience Feedback

Jan 19, 2025

Not offered sample and order was over 500 That never happened before

Zigo

Site Experience Feedback

Jan 18, 2025

What happen to SPF 15. This is the best lotion

bob

Site Experience Feedback

Jan 17, 2025

Overall shopping experience is great, i found all i need.

NIck

Site Experience Feedback

Jan 17, 2025

Purchasing at this site quite often. Always a pleasure.

Richard’s review

Site Experience Feedback

Jan 17, 2025

I have been using these products for 32 years and found todays purchases the easiest yet.

JD

Site Experience Feedback

Jan 17, 2025

I kept waiting to view the choice of 3 free samples at checkout. That option never presented itself. Very disappointing. Don't offer something and refuse to fulfill.

no thanks

Site Experience Feedback

Dec 30, 2024

did not find lab series power wash

Doug

Site Experience Feedback

Jan 16, 2025

OK once I figured it out

Andrew

Site Experience Feedback

Jan 15, 2025

We have ordered your cooling shave cream from Amazon many times, but recently was unavailable. Why?

Kel

Site Experience Feedback

Jan 15, 2025

Overall good

John

Site Experience Feedback

Jan 15, 2025

Overall the experience is good. But the UI of the website looks really old and not attracting.

jeffro

Site Experience Feedback

Jan 15, 2025

very good

Online Shopper

Site Experience Feedback

Dec 29, 2024

Easy to navigate with excellent descriptions of each product

Jay

Site Experience Feedback

Jan 14, 2025

Easy to search for all in one products

edgar

Post-Delivery Feedback

Jan 13, 2025

I love the products. I have been using them for around 15 years.

Scooterboy2

Site Experience Feedback

Jan 12, 2025

The lab series website is easy to navigate.