Lab Series Reviews - 1,322 Review - 9.0/10
Lab Series Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.0out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 80% | 81% |
Neutral | 15% | 16% |
Negative | 6% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Lab Series
Showing 1 - 20 of 1,322
Eduart
Site Experience Feedback
Jan 20, 2025
It deleted my order when I signed in. Had to start again. After that, it was fast and easy. I love the products, have used them for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
Easy to navigate and locate items if interest
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Simon
Site Experience Feedback
Jan 20, 2025
It was totally great and I am excited to explore more products to promote my skin status.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oliver
Site Experience Feedback
Jan 19, 2025
Site slow to respond, products presented effectively
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Nick
Site Experience Feedback
Jan 19, 2025
Not offered sample and order was over 500 That never happened before
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Zigo
Site Experience Feedback
Jan 18, 2025
What happen to SPF 15. This is the best lotion
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
bob
Site Experience Feedback
Jan 17, 2025
Overall shopping experience is great, i found all i need.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
NIck
Site Experience Feedback
Jan 17, 2025
Purchasing at this site quite often. Always a pleasure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richard’s review
Site Experience Feedback
Jan 17, 2025
I have been using these products for 32 years and found todays purchases the easiest yet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Site Experience Feedback
Jan 17, 2025
I kept waiting to view the choice of 3 free samples at checkout. That option never presented itself. Very disappointing. Don't offer something and refuse to fulfill.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
no thanks
Site Experience Feedback
Dec 30, 2024
did not find lab series power wash
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Jan 16, 2025
OK once I figured it out
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrew
Site Experience Feedback
Jan 15, 2025
We have ordered your cooling shave cream from Amazon many times, but recently was unavailable. Why?
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Kel
Site Experience Feedback
Jan 15, 2025
Overall good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Jan 15, 2025
Overall the experience is good. But the UI of the website looks really old and not attracting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jeffro
Site Experience Feedback
Jan 15, 2025
very good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 29, 2024
Easy to navigate with excellent descriptions of each product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Jay
Site Experience Feedback
Jan 14, 2025
Easy to search for all in one products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
edgar
Post-Delivery Feedback
Jan 13, 2025
I love the products. I have been using them for around 15 years.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Scooterboy2
Site Experience Feedback
Jan 12, 2025
The lab series website is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »