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Julia Hair Reviews - 763 Reviews - 7.3/10

Jan 21, 2025
Julia Hair is an online retailer specializing in human hair wigs, extensions, and related hair products. They offer a variety of options for individuals looking to enhance their natural hair or change their hairstyle.

Julia Hair Rating

Rating
Overall Satisfaction7.3 /10
Would Shop Here Again7.5 /10
Likelihood to Recommend7.6 /10
Product Selection9.1 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.2 /10
Product Met Expectations6.9 /10
On-Time Delivery8.5 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

7.3out of 10


Would Shop Here Again:

 

7.5out of 10


Likelihood To Recommend:

 

7.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%79%

Neutral

14%12%

Negative

7%9%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

6.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.2 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Julia Hair

Showing 1 - 20 of 763

Tray

Post-Delivery Feedback

Jan 19, 2025

I did have an ordering issue, but I would still recommend the company. The wig I originally ordered was in high demand so the ordering period I was told at the time of purchasing would not have been met. Considering I needed the wig in timely fashion I agreed to switch the product I wanted and was still satisfied. It shipped fast and the hair was of good quality when I received it.

Lisa A

Site Experience Feedback

Jan 18, 2025

LOVE THE WIGS!!!!!!! I wish when your clients buy over a certain amount we could get a free wig or one 1/2 price

Online Shopper

Site Experience Feedback

Jan 18, 2025

Love the hair

Ki-Ki

Site Experience Feedback

Jan 17, 2025

My purchase today was quick and easy. This is the third time I’ve purchased a wig from Julia hair, and I only purchase from Julia hair due to the trust I have in this company.

Mrs. Diva

Site Experience Feedback

Jan 16, 2025

I love purchasing from this site. 😍 I haven't had nothing bad to happen. The quality of the wigs are great. No problem with none of my wigs.

Bluecandy

Site Experience Feedback

Jan 15, 2025

So far it’s great…no complaints

A’Raiyah

Site Experience Feedback

Dec 30, 2024

It was great. Overall amazing quality and great service I got what I paid for and more


Post-Delivery Feedback

Jan 14, 2025

I loved my purchase. It was great came on time

Crissy

Site Experience Feedback

Jan 14, 2025

Easy to use website, fast shipping and good quality hair.

Melaninmommy

Site Experience Feedback

Jan 13, 2025

No issues with my order today.

Lisa

Post-Delivery Feedback

Jan 13, 2025

Love this unit! I was hesitant about getting a straight one, but this is perfect. My best friend recommended Julia’s hair!

cc

Site Experience Feedback

Jan 12, 2025

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Na

Post-Delivery Feedback

Jan 12, 2025

I'm still waiting for my wig, it never came. Laurie Obel-Jorgensen 559-231-4365

J Marie

Site Experience Feedback

Jan 12, 2025

Love the wigs

Bigsherley

Site Experience Feedback

Dec 29, 2024

Everything is always good when ordering from JuliaHair.


Post-Delivery Feedback

Jan 11, 2025

I only buy my hair from Julia Hair. I ordered it on a Sunday it arrived to me on the Wednesday fresh and clean no knots easy to install bouncy I just love it. You'll never want to try anything else no other companies once you purchased hair from Julia you'll never purchase no hear from nobody else but Julia hair. If I can't get you your hair that mean I do not get my hair done. Try it out you'll love it just like I do. Been a loyal customer for over 5 years now great deals on hair all kind of different colors and if you confused on me some help all you do is get in contact with the customer service and they'll help you they're real friendly and they pay attention to you they just don't listen they pay attention and they answer all your questions. I will recommend you your hair to everybody I know because I get my hair done every 4 months and believe it or not I don't even wash it but you can't tell I just hit it with a little water out the spray bottle and Bam it's back a little wavy if I want it straight I'll blow dry down and press it or I flat iron it the hair is remarkable how I'm still amazed and it don't shed. If I was you I'll try Julias hair they're number one in my book.

NicholeJ

Site Experience Feedback

Jan 10, 2025

Julia hair is an amazing company along work is great customer service!

A new look

Site Experience Feedback

Jan 09, 2025

I just wish when you put in to chat with someone in customer service regarding placing a special order they could have a quicker response time.

Faith Ferrari Morton

Site Experience Feedback

Dec 19, 2024

I love the fountain and the lettering and the coloring of the website it's very appealing


Post-Delivery Feedback

Jan 09, 2025

I ordered a mystery gift and boy was I surprised to receive a wig that looked just like my hair in the same length I wanted a long wig the wig was beautiful

Debz

Site Experience Feedback

Jan 08, 2025

The site was very easy to navigate . I loved the selection of products

Kat

Site Experience Feedback

Jan 08, 2025

Great pr

Lashesbykingg

Site Experience Feedback

Jan 08, 2025

Love love love Julia hair. Love the gifts . The reviews . Hair made to last and affordable !