Horizon Hobby Reviews - 11,670 Review - 9.0/10
2019
Winner
Circle of
Excellence
1 years
Horizon Hobby Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.7 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 79% |
Neutral | 14% | 13% |
Negative | 7% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
6.5 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 20 of 11,670
Deep in the inventory
Site Experience Feedback
Jan 19, 2025
Page 86\95 available inventory pages, but there she was, full landing gear for my t-28. Worth every click \ scroll, lol.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kenny
Site Experience Feedback
Jan 19, 2025
Easy, convenient, user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sean C.
Site Experience Feedback
Jan 19, 2025
Horizon Hobby always has the best products and the greatest support in the business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swilson
Site Experience Feedback
Jan 19, 2025
Easy to search and find products and checkout is straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
K B
Site Experience Feedback
Jan 19, 2025
Nothing bad all good....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BTrimm1982
Site Experience Feedback
Jan 19, 2025
Overall, really good. Looks good, easy to get around,search function has improved beyond belief, good looking website! Only downside and it's not really a downside. Alot of out stock items. Not your fault. Business is good and that makes me happy more than anything!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
n/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ron
Site Experience Feedback
Jan 19, 2025
easy to find what I was looking for like the site nice way to find RC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ipjc600
Site Experience Feedback
Jan 19, 2025
Purchase was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jan 19, 2025
Hi
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Droopy
Site Experience Feedback
Jan 19, 2025
I have a few RC cars. I have an axial scx24 and the box says Horizon Hobby. I spoke to my son and he said you guys were really good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 01, 2025
Love the web site, also have been ordering from Tower Hobbies for many years, I know Tower and Horizon are affiliated with each other.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 19, 2025
I purchased two batteries for my boats and trucks for about one third the normal cost.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
In stock and easy check out
Site Experience Feedback
Jan 19, 2025
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Jan 19, 2025
No problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan, the man.
Site Experience Feedback
Jan 19, 2025
Always good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
My login is challenged each time I login, and I have togo through password reset.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bobgrey
Site Experience Feedback
Jan 19, 2025
Easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Irishdrum
Site Experience Feedback
Jan 19, 2025
I got your email announcing the sale price on the Timber. When I later logged in to my site, the price was back to the original price. Why isn't the sale price listed on the main web site? I was able to get back to the email price finally and place the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
venomousj420
Site Experience Feedback
Jan 19, 2025
Straight forward, typed in what I wanted and ordered it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »