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Horizon Hobby Reviews - 11,670 Review - 9.0/10

Jan 21, 2025
Horizon Hobby is an American hobby product manufacturer and distributor of RC planes, cars, trucks, and more.
Circle of Excellence - Horizon Hobby

2019
Winner

Circle of
Excellence

1 years

Horizon Hobby Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%79%

Neutral

14%13%

Negative

7%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

6.5 out of 10

Recent Reviews for Horizon Hobby

Showing 1 - 20 of 11,670

Deep in the inventory

Site Experience Feedback

Jan 19, 2025

Page 86\95 available inventory pages, but there she was, full landing gear for my t-28. Worth every click \ scroll, lol.

Kenny

Site Experience Feedback

Jan 19, 2025

Easy, convenient, user friendly

Sean C.

Site Experience Feedback

Jan 19, 2025

Horizon Hobby always has the best products and the greatest support in the business.

Swilson

Site Experience Feedback

Jan 19, 2025

Easy to search and find products and checkout is straightforward.

K B

Site Experience Feedback

Jan 19, 2025

Nothing bad all good....

BTrimm1982

Site Experience Feedback

Jan 19, 2025

Overall, really good. Looks good, easy to get around,search function has improved beyond belief, good looking website! Only downside and it's not really a downside. Alot of out stock items. Not your fault. Business is good and that makes me happy more than anything!

Online Shopper

Site Experience Feedback

Jan 19, 2025

n/a

Ron

Site Experience Feedback

Jan 19, 2025

easy to find what I was looking for like the site nice way to find RC

Ipjc600

Site Experience Feedback

Jan 19, 2025

Purchase was easy

Bob

Site Experience Feedback

Jan 19, 2025

Hi

Droopy

Site Experience Feedback

Jan 19, 2025

I have a few RC cars. I have an axial scx24 and the box says Horizon Hobby. I spoke to my son and he said you guys were really good.

Online Shopper

Site Experience Feedback

Jan 19, 2025

Great

Online Shopper

Site Experience Feedback

Jan 01, 2025

Love the web site, also have been ordering from Tower Hobbies for many years, I know Tower and Horizon are affiliated with each other.


Post-Delivery Feedback

Jan 19, 2025

I purchased two batteries for my boats and trucks for about one third the normal cost.

In stock and easy check out

Site Experience Feedback

Jan 19, 2025

Smooth

None

Site Experience Feedback

Jan 19, 2025

No problem

Dan, the man.

Site Experience Feedback

Jan 19, 2025

Always good.

Online Shopper

Site Experience Feedback

Jan 19, 2025

My login is challenged each time I login, and I have togo through password reset.

Bobgrey

Site Experience Feedback

Jan 19, 2025

Easy to use!

Irishdrum

Site Experience Feedback

Jan 19, 2025

I got your email announcing the sale price on the Timber. When I later logged in to my site, the price was back to the original price. Why isn't the sale price listed on the main web site? I was able to get back to the email price finally and place the order.

venomousj420

Site Experience Feedback

Jan 19, 2025

Straight forward, typed in what I wanted and ordered it.