Go-Optic Reviews - 1,613 Review - 8.6/10
Go-Optic Rating
Overall Satisfaction | 8.6 /10 |
---|---|
Would Shop Here Again | 8.4 /10 |
Likelihood to Recommend | 8.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 8.2 /10 |
Satisfaction with Customer Support | 8.0 /10 |
8.6out of 10
Would Shop Here Again:
8.4out of 10
Likelihood To Recommend:
8.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 80% |
Neutral | 15% | 13% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Go-Optic
Showing 1 - 20 of 1,613
Lizzy
Site Experience Feedback
Jan 19, 2025
Easy to use found what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tracie
Site Experience Feedback
Jan 19, 2025
All good! Great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jeff
Site Experience Feedback
Jan 09, 2025
There is much conflicting information regarding the particular products and their immediate availability. Trying to get help on the phone no one seems to ever answer.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
jeff
Post-Delivery Feedback
Jan 19, 2025
Good website and selection of sunglasses, fast shippng. I will return as a customer
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Claude
Site Experience Feedback
Jan 19, 2025
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Stephen
Site Experience Feedback
Jan 18, 2025
It was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Elle
Site Experience Feedback
Jan 18, 2025
Interaction with website was satisfactory, easy to navigate, however, during the check out process it would be beneficial to show rx information to make sure that it was entered correctly. I had to empty cart and start over to be sure.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 18, 2025
have bought my last 4 frames fro go optic. very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
steve
Post-Delivery Feedback
Jan 18, 2025
I paid extra for 1-3 day shipping. The shipping time didn't start until the package actually left the point of origin. It took two weeks for the package to initially leave the point of origin. Very misleading time frames.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 2
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 17, 2025
Good price I hope it’s true
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 17, 2025
Lack of directions when ordering just lenses
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
hjcuriel
Site Experience Feedback
Jan 17, 2025
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pax
Site Experience Feedback
Jan 17, 2025
Great selection, had the frame I needed in stock, great experience overall, will definitely be back to buy eyewear and accessories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Jan 17, 2025
Was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Er
Site Experience Feedback
Jan 17, 2025
Good web page
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Jan 17, 2025
Very concise and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 16, 2025
I don't like the fact that the website doesn't accept my prescription details at the time that I place an order.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
Alf
Site Experience Feedback
Jan 16, 2025
Woderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kelly
Site Experience Feedback
Jan 16, 2025
1) I should be able to mark "favorite" on my glasses so I can compare several sets before I purchase. 2) And it would be helpful to be able to go to percentage off brands more easily. 3) you list every whole rim plastic looking frame as plastic. I you saying their are no Acetate frames with all the designer brands you carry? I wanted to search Acetate frames and I could not.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Acklay
Site Experience Feedback
Jan 16, 2025
I purchased frames that my local optician will order lenses for, cheaper than buying the frames from my optician.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cowboy
Site Experience Feedback
Jan 16, 2025
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »