Go-Optic Reviews - 1,613 Review - 8.6/10

Jan 21, 2025
Go-Optic is an online eyewear store. It offers the finest selection of prescription glasses, sunglasses, designer eyewear, and contact lenses sold online. It has collections of Gucci, Prada, Salvatore Ferragamo, Giorgio Armani, Ray-Ban, and Valentino. Plus, action sports brands like Smith, Electric, Carrera, and trendsetting luxury designers like Dita, Fred, Gold & Wood. Enjoy the best vision-correction products such as Essilor, Zeiss, Seiko, and Hoya.

Go-Optic Rating

Rating
Overall Satisfaction8.6 /10
Would Shop Here Again8.4 /10
Likelihood to Recommend8.5 /10
Product Selection9.1 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.1 /10
On-Time Delivery8.2 /10
Satisfaction with Customer Support8.0 /10
Overall Satisfaction:
 

8.6out of 10


Would Shop Here Again:

 

8.4out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%80%

Neutral

15%13%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Go-Optic

Showing 1 - 20 of 1,613

Lizzy

Site Experience Feedback

Jan 19, 2025

Easy to use found what I needed

Tracie

Site Experience Feedback

Jan 19, 2025

All good! Great price!

jeff

Site Experience Feedback

Jan 09, 2025

There is much conflicting information regarding the particular products and their immediate availability. Trying to get help on the phone no one seems to ever answer.


Post-Delivery Feedback

Jan 19, 2025

Good website and selection of sunglasses, fast shippng. I will return as a customer

Claude

Site Experience Feedback

Jan 19, 2025

Great

Stephen

Site Experience Feedback

Jan 18, 2025

It was good

Elle

Site Experience Feedback

Jan 18, 2025

Interaction with website was satisfactory, easy to navigate, however, during the check out process it would be beneficial to show rx information to make sure that it was entered correctly. I had to empty cart and start over to be sure.

Online Shopper

Site Experience Feedback

Jan 18, 2025

have bought my last 4 frames fro go optic. very satisfied.

steve

Post-Delivery Feedback

Jan 18, 2025

I paid extra for 1-3 day shipping. The shipping time didn't start until the package actually left the point of origin. It took two weeks for the package to initially leave the point of origin. Very misleading time frames.

Online Shopper

Site Experience Feedback

Jan 17, 2025

Good price I hope it’s true

Online Shopper

Site Experience Feedback

Jan 17, 2025

Lack of directions when ordering just lenses

hjcuriel

Site Experience Feedback

Jan 17, 2025

Easy

Pax

Site Experience Feedback

Jan 17, 2025

Great selection, had the frame I needed in stock, great experience overall, will definitely be back to buy eyewear and accessories.

John

Site Experience Feedback

Jan 17, 2025

Was great!

Er

Site Experience Feedback

Jan 17, 2025

Good web page

Jim

Site Experience Feedback

Jan 17, 2025

Very concise and easy to use

Online Shopper

Site Experience Feedback

Jan 16, 2025

I don't like the fact that the website doesn't accept my prescription details at the time that I place an order.

Alf

Site Experience Feedback

Jan 16, 2025

Woderful

Kelly

Site Experience Feedback

Jan 16, 2025

1) I should be able to mark "favorite" on my glasses so I can compare several sets before I purchase. 2) And it would be helpful to be able to go to percentage off brands more easily. 3) you list every whole rim plastic looking frame as plastic. I you saying their are no Acetate frames with all the designer brands you carry? I wanted to search Acetate frames and I could not.

Acklay

Site Experience Feedback

Jan 16, 2025

I purchased frames that my local optician will order lenses for, cheaper than buying the frames from my optician.

Cowboy

Site Experience Feedback

Jan 16, 2025

All good