GlassesUSA Reviews - 2,971 Review - 8.4/10
GlassesUSA Rating
Overall Satisfaction | 8.4 /10 |
---|---|
Would Shop Here Again | 8.3 /10 |
Likelihood to Recommend | 8.4 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.4 /10 |
On-Time Delivery | 8.3 /10 |
Satisfaction with Customer Support | 7.8 /10 |
8.4out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 77% |
Neutral | 17% | 18% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
8.0 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 20 of 2,971
Josy
Site Experience Feedback
Dec 15, 2024
pretty easy to navigate website, very satisfied with all the options and love the live button to view how the glasses will look.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Faerie
Site Experience Feedback
Dec 02, 2024
Website experience good. That’s saying something as I am old and technologically challenged. Affordable, I hope the quality and likeness are as satisfying when the lenses arrive.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Faerie
Post-Delivery Feedback
Jan 05, 2025
I am technologically challenged, the process was easy enough even I could do it! The glasses were affordable. They look just as depicted. The lenses with tri focal are PERFECT! The frames look and feel GREAT! Excellent quality! I was kept abreast of progress with tracking and e mails. They arrived on time! I am so pleased! I’ve already recommended GlassesUSA TO ALL MY FAMILY, friends and coworkers! I love my glasses! THANK YOU!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Johnathan
Site Experience Feedback
Jan 05, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Art
Site Experience Feedback
Jan 05, 2025
Your filter doesn’t work when I put in large, male, I have glasses that pop up that I like to order, but they will say, medium, so I want to go back to where I left off, looking at glasses, and I have to start from the beginning every time it’s quite annoying
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
JEM
Site Experience Feedback
Dec 10, 2024
Very clear directions throughout the experience.The section of options was good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JEM
Post-Delivery Feedback
Jan 05, 2025
The product was several days delayed and it looked a lighter brown in the pictures. Glad I bought Rayban.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 4
- Customer Support: N/A
- Full ratings for this review »
dmlvernon
Site Experience Feedback
Dec 15, 2024
I would like to see more options in titanium bronze
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
dmlvernon
Post-Delivery Feedback
Jan 05, 2025
The glasses are very nice and are definately the style ordered. However, there were two completely different prescriptions confirmed within the order. One was on a card, the other on a printed piece of paper. When trying to confirm that my prescription was in fact, produced on my lenses, the 'chat' agents couldn't confirm stating that whatever I entered in my order is what was placed on the glasses. That couldn't be proven, with two different confirmations within the order. So, they just told me they had completed my request and disconnected from me...THREE TIMES!!! This is NOT customer service. This is unacceptable and if the same is true of the replacement glasses, they will be sent back and I will tell everyone I know about the lack of precision supplied by GlassesUSA. I phoned the optical company listed as the manufacturer and they wouldn't give me any information stating HIPAA laws wouldn't permit them to confirm which prescription was correct. What a fiasco!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 3
- Full ratings for this review »
Your dad
Site Experience Feedback
Jan 05, 2025
Very helpful to have my prescription and cc saved from last time. The extra coupons help too.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Hal
Site Experience Feedback
Jan 05, 2025
Very easy to navigate the site found my glasses quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Goober
Site Experience Feedback
Jan 05, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cherri
Site Experience Feedback
Jan 05, 2025
Everything was easy to follow, but the PD and coupons. Can't wait to try your glasses.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Michael
Site Experience Feedback
Jan 05, 2025
Great experience, the ai tool really helped find glasses that look good on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ethan
Site Experience Feedback
Jan 05, 2025
The website was easy to use and had information about sizing and prescriptions that was super useful to me. Next time I need glasses I’ll be coming here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
oldeyes
Site Experience Feedback
Jan 05, 2025
With the glasses i received, i couldn't see clearly through the reading portion of the lens. Also, the tinting did not darken enough. I attempted to return my order and select new frames but navigation was not easy so i chose to receive a refund and placed a new order. have not received a credit confirmation so i will likely have to call to resolve.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Sushirose
Site Experience Feedback
Jan 05, 2025
Was not an in-network provider with my vision insurance but pricing was straightforward and website easy to navigate - tested different coupon offers to find best value. Had a good selection of glasses and price came in lower than with in-network providers. Submitting insurance claim to get further savings. Return policy good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barb98
Site Experience Feedback
Jan 05, 2025
Looking forward to my first purchase, and we will see if I could possibly buy more, for different looks to go with my attire of the day!!!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sbeny5
Site Experience Feedback
Jan 05, 2025
Pop ups made shopping annoying, it would delete my progress on filters I had chosen to browse. Very excited about the frames I found, I eventually searched google for options from different providers and it brought me back to glassesUSA
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
mirixt
Site Experience Feedback
Jan 04, 2025
great but careful how you place your order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thankfully
Site Experience Feedback
Nov 29, 2024
I have great experience with GlassesUSA. Considering that I don’t like to shop online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thankfully
Post-Delivery Feedback
Jan 04, 2025
The tracking said, the order has arrived and I have received my order which I didn’t. I contacted GlassesUSA right away and they have work on to resent my order out right away and I’m usually not an online shopper but they are good of getting the problem fix. Now I finally got my glasses. I would recommend GlassesUSA but to make sure to communicate right away if the tracking said delivered but no order arrives or receive.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 04, 2025
After Rx uploaded, there was no way to see the specs on the contacts to verify that everything was correct. When I clicked on prescription details, it just said "uploaded" without actually giving any details. It would be helpful if I could see the actual specifications to verify everything is correct before hitting purchase.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Jerry
Site Experience Feedback
Jan 04, 2025
Overall, it was good. Easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »