GemSelect Information

Dec 11, 2018

Full Review from Verified Buyer

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2hawks

Dec 03, 2018 @ 07:44AM

Overall Satisfaction:

10 out of 10

Would Shop Here Again:

10 out of 10

Likelihood To Recommend:

10 out of 10

N/A

Ease of Finding What
You Are Looking For

N/A

Design of Site

N/A

Satisfaction With Checkout

N/A

Product Selection

N/A

Clarity of Product Information

10

Charges Stated Clearly

8

Price Relative To Other
Online Retailers

8

Shipping Charges

N/A

Variety of Shipping Options

N/A

On Time Delivery

N/A

Order Tracking

N/A

Product Met Expectations

N/A

Customer Support

N/A

Product Availability

N/A

Returns Process

Dec 03, 2018

Your website is outstanding in its functionality. It is simple to find what I'm looking for in numerous ways- by using the search box to spell out parameters or by choosing categories. This is very important to me since I don't have to waste time or become frustrated locating what I need. The new addition of single small stones is a great option! Very glad to see that, please add more such as 4mm trillions and 3 x 5mm pears. Sometimes I need small accent stones and don't want to invest in an entire lot. I also like the availability of reports for each stone. Even if these are not official certifications they are valuable for 2 reasons: they show that you are willing to claim in writing what a stone is and its details, and it allows me to show this to a customer who wants some proof of what they are buying from me. My only complaint- please stop offering so many lots in odd numbers, especially in the smaller stones. I don't like to be stuck with a 3-4mm single stone that's really too small to easily be used alone. And please make better color matches in the even numbered lots so a lot of 6 for example, contains 3 matched pairs. That gives the lot more possible uses and makes me more likely to buy it.