Home > Toys & Video Games > GameFly - Game Rental

GameFly - Game Rental Reviews - 3,904 Review - 9.5/10

Jan 21, 2025
At GameFly, we are on a mission: to put video games where they belong, in the hands of the gamers who love 'em.
Circle of Excellence - GameFly - Game Rental

2006
Platinum

Circle of
Excellence

1 years

GameFly - Game Rental Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%12%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for GameFly - Game Rental

Showing 1 - 20 of 3,904

Jojo

Site Experience Feedback

Jan 20, 2025

Love everything about it

Powmoney

Site Experience Feedback

Jan 20, 2025

It was good. Easy to find what I needed. I did have to wait a while for it to become available or the stock to refill.

DIGGS13

Site Experience Feedback

Jan 09, 2025

Love gamefly. Great service and quick shipping


Post-Delivery Feedback

Jan 20, 2025

I have already told my friends about the great service you guys provide. Very happy with what you guys do

Dick

Site Experience Feedback

Jan 20, 2025

I rent movies only and a customer for many years. I have purchased a few movies. My biggest complaint is a lot of older movies are no longer available to rent. Please restock these at once.

Jrock

Post-Delivery Feedback

Jan 20, 2025

Gamefly is awesome I love the game I purchased being Astro Bot

tina

Site Experience Feedback

Jan 20, 2025

I love gamefly great spot to get games and movies

Black myth wukong

Site Experience Feedback

Jan 03, 2025

I am satisfied with my service


Post-Delivery Feedback

Jan 20, 2025

I rented the game for my son he was very pleased with it. The game arrived fast no damage and he was so happy with it I bought it I would definitely recommend I will definitely purchase again in the future

SaberShark

Site Experience Feedback

Jan 20, 2025

N/A

Boldanthony

Site Experience Feedback

Jan 20, 2025

Needs more purchasable variety of games available

420 Devil

Site Experience Feedback

Jan 20, 2025

I just started member ship I rented 2 games and purchased one so far good experience at checkout now waiting on 2 rentals to ship to me and 1 purchase waiting to ship

Tim

Site Experience Feedback

Jan 03, 2025

I have nothing to complain about


Post-Delivery Feedback

Jan 20, 2025

Using GameFly is a quick and easy way to play the games you want without shelling out money to pay full price. I especially love the ability to keep the rented games at a discounted price, which is my favorite part.

AshyLarry

Site Experience Feedback

Jan 20, 2025

Great service

aj

Site Experience Feedback

Jan 03, 2025

Quick checkout and easy to use, only wish we could combine more of the loyalty coupons

Dre

Site Experience Feedback

Jan 09, 2025

I love the set up of gamefly how easy it is to access what I want and it's fast and affordable


Post-Delivery Feedback

Jan 20, 2025

I have had the best time with gamefly I got the games I want on time iv told my friends about it and I have let family know game fly is the best site to use for gaming

Albert650

Site Experience Feedback

Jan 19, 2025

Love the app. So easy to navigate through and select games i want.

Mdn

Site Experience Feedback

Jan 19, 2025

I like the prices

G

Site Experience Feedback

Jan 19, 2025

Great prices

Online Shopper

Post-Delivery Feedback

Jan 19, 2025

Gamefly is great value for the money. They ship as soon as possible but it does take a bit to be delivered once shipped. They usually have some of the best deals on videogames and being able to guarantee shipping on day one games with gamelock is amazing. If you play a lot of videogames or want to rent a lot of movies then Gamefly is definitely subscribing to.

Mykiemurder

Site Experience Feedback

Jan 11, 2025

I had no problems today.

theuseofforce

Site Experience Feedback

Jan 19, 2025

Great selection and love the discount for keeping a game