FilterFactory.com Reviews - 177 Reviews - 9.3/10
FilterFactory.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.8 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 90% | 97% |
Neutral | 5% | 3% |
Negative | 4% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for FilterFactory.com
Showing 1 - 20 of 177
Hamish
Site Experience Feedback
Jan 20, 2025
Was simple to reorder but wasn't able to save my shipping address which is different to billing address.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 18, 2025
Ok . I expect my $100 claim for completing this survey as stated
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
PJ
Site Experience Feedback
Jan 17, 2025
Easy to navigate website. Clear information and instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
no
Site Experience Feedback
Jan 17, 2025
yes it was easy - but we prefer to order and pay via phone with a HUMAN
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick S
Post-Delivery Feedback
Jan 16, 2025
I have ordered from Filter Factory on several occasions and the service and products have been fantastic each time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Great service
Site Experience Feedback
Jan 15, 2025
I buy 2. Furnace filters from Filter Factory every year and have done so for many years. It is the best service and best price bar none.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Broadview_Hosta
Site Experience Feedback
Dec 28, 2024
Awkward checkout process with PayPal. Got to Pp site then back, but needed to scroll down to do a final Submit Order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Broadview_Hosta
Post-Delivery Feedback
Jan 15, 2025
Excellent filters with reusable frames. Order a year's supply so changing a filter isn't a chore to go to the store.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jack
Site Experience Feedback
Apr 26, 2024
The website is good and the service is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Post-Delivery Feedback
Jan 07, 2025
Clear and consise information on website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike Mc
Site Experience Feedback
Jan 07, 2025
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Md
Post-Delivery Feedback
Jan 06, 2025
High-quality filters, custom sizes and an affordable price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Maru
Site Experience Feedback
Jan 05, 2025
It was easy and fast, because I have the dimensions of my filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dirtybird
Site Experience Feedback
Dec 25, 2024
easy to find my product, good selection & fair price compared to other sites. final judgement when products arrive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The filter store
Site Experience Feedback
Dec 18, 2024
No problems with it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 16, 2024
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Judy S
Site Experience Feedback
Nov 16, 2024
Easy, except I forgot to sign in, first!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Judy S
Post-Delivery Feedback
Dec 12, 2024
It must’ve been my error, but I thought that I’d ordered a smaller size to fit into my frame for the Zeolite filters, as I had before, but they were an inch too long and an inch too wide. (I also like to order enough to change every three months, with the regular filter.) I may order by phone, next time, to make sure that I don’t make any errors. The lady who helps me is always so friendly!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
First Timer
Site Experience Feedback
Nov 16, 2024
It was fairly easy. I did have to search to find how to make a custom size filter. But once I found it, it was easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
First Timer
Post-Delivery Feedback
Dec 12, 2024
I needed a special sized filter to install behind the cold air return grill. Their attention to detail to the 1/4 inch made getting the exact size easy. It fits perfectly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Patriot
Site Experience Feedback
Dec 05, 2024
Interaction on this website was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Butch
Site Experience Feedback
Dec 10, 2024
My filter has a number on it. But you don't ask for that number. You wanna know they're worth it lent them? I feel has the number 14 on it to reorder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TAM
Site Experience Feedback
Dec 09, 2024
Over the past 3 weeks we have been looking at and asking questions about products. They answered quickly, pleasantly, logically and knowledgeably. Look forward to a mutually beneficial relationship.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
JAS
Site Experience Feedback
Dec 09, 2024
Very convenient and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »